Element 4:- Promoting a Positive Health and Safety Culture Flashcards

1
Q

Benefits of a positive culture

A
•	Increased :
-levels of compliance with rules and procedure
-staff morale
•	Reduced:
 -staff complaints
- staff turnover
- absenteeism
-sickness + accident rates
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2
Q

result of Negative culture

A
  • Job insecurity
  • Reorganisation
  • Poor example set by management
  • Poor management decision making
  • Inadequate supervision
  • Poor working conditions
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3
Q

Internal influences on Health and safety

A
  • Competence
  • Commitment and control
  • Co-operation
  • Communication
  • Production/service demands
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4
Q

External Influences on Health and Safety

A
  • Society expectations
  • Political priorities
  • Legislation and enforcement
  • National or International agencies
  • Pressure groups
  • Insurance Companies
  • Workers unions
  • Stakeholders
  • Economic conditions
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5
Q

To improve culture

A
  • Senior management commitment
  • Ownership of health and safety at every level
  • Effective communication and consultation
  • Training for all levels of employee
  • Shared perception of risks
  • Standards of acceptable behaviour
  • Learning from experience through monitoring and review
  • Balance between health and safety and production
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6
Q

Personal factors that might place an individual at greater risk of harm while at work

A
  • Poor attitude
  • Low motivation
  • Physical capabilities
  • Poor perception of risk
  • Drugs or alcohol problems
  • Age related factors
  • Medical problems
  • Levels of training + experience
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7
Q

what is attitude?

A

tendency to respond in a particular way in a given situation

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8
Q

Factors that affect attitude

A
  • Background
  • Personality
  • Experience
  • Training
  • Competence
  • Peer group pressure
  • Management actions
  • Culture of the organisation
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9
Q

what is perception?

A

way that people interpret +make sense of presented information

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10
Q

Factors which may affect perception

A
  • The nature of the hazards
  • Previous experience
  • Over familiarity
  • Feeling of being in control
  • Level of training
  • Peer group pressure
  • Confidence in others ability
  • Personal characteristics
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11
Q

what is motivation?

A

driving force behind the way a person acts in order to achieve a goal

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12
Q

What motivates people?

A
  • Reward
  • Fulfilment
  • Job satisfaction
  • Recognition
  • Peer approval
  • Threat of Discipline
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13
Q

Why person may fail to comply with safety procedures

A
  • Lack of motivation
  • Unrealistic working procedures
  • Lack of management commitment
  • Over familiarisation
  • Repetitive work leading to boredom
  • Peer group pressure
  • Inadequate supervision
  • Fatigue and stress
  • Lack of information, training +consultation
  • Job insecurity
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14
Q

Human Error causes

A
  • Slips
  • Lapses of attention
  • Mistakes
  • Violations
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15
Q

Reducing human error

A
  • Skilled competent workers
  • Well motivated employees
  • Clear roles and lines of responsibility
  • Adequate levels of supervision
  • Clear information and instructions
  • Drug and alcohol prevention policies
  • Good environmental conditions e.g. lighting, noise etc.
  • Avoiding monotonous work
  • Breaks to avoid fatigue
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16
Q

How to Promote Safe behaviour

A
  • Discipline
  • Reward
  • Informing
  • Facilitate safe behaviour
  • Train
17
Q

what is Competence?

A
Sufficient Knowledge, Training, experience and any other qualities to carry out their functions 
e.g
•	Knowledge
•	Skills
•	Experience
•	Training
•	Recognition of limitations
18
Q

Checks to assess competence

A
  • Qualifications
  • Level of training
  • Membership of professional/trade organisations
  • Undertaking written or practical assessments
  • Seeking references or recommendations
19
Q

When is training needed?

A
  • On recruitment (Induction)
  • On the job training
  • Transfer
  • New equipment
  • New technology
  • New systems of work or system changes
20
Q

Induction Training programme content:

A
  • H+S policy
  • Culture of organisation
  • Fire precautions
  • Emergency procedure
  • What accidents to be reported
  • How to report accidents
  • Hazards of the workplace
  • Drink and drugs policy
  • First aid precautions
  • Welfare provisions
21
Q

when Additional Training needed?

A
  • New processes
  • New equipment
  • Accidents/incidents
  • Enforcement action
  • New legislation
  • Result of risk assessment
  • Newly promoted
  • Refresher training
22
Q

what determines Levels of supervision?

A
  • Person’s skills and qualifications
  • Experience of the work involved
  • Age
  • Person’s attitude and aptitude
  • Nature and complexity of the task
  • Employee’s communication skills
  • Any special needs they may have
23
Q

name the Barriers to communication:

A
The person e.g.
•	Sensory impairment
•	Learning difficulties
•	Inexperience
•	Lack of motivation
The deliverer e.g.
•	Too much jargon, language or dialect
•	Ambiguity of the message
•	Too complex message
•	Lack of feedback

The place e.g.
• High noise levels
• Interference from PPE
• Distractions

24
Q

what are the Methods of communication:

A
  • Team briefings
  • Safety committee meetings
  • Health and safety representatives
  • Memoranda
  • Tool box talks
  • Newsletters
  • Standards/codes of practice
  • Work instructions
  • Posters
  • Notices
  • Electronic notice boards
  • Safety policy
  • Induction and other training
25
Q

Advantages of written communication:

A
  • Written record
  • Can be referred to
  • Can convey complex ideas
  • Provide analysis
  • Many people in different locations
  • Can clarify or confirm oral
  • Forms basis of contracts
26
Q

Disadvantages of written communication:

A

-May not be read
-To complex and jargon
-Time to produce and expensive
-Tends to be formal and distant
-Does not provide feedback
-Difficulty to modify
-Does not allow for exchange of views
Attitude

27
Q

advantages of oral communication:

A
  • Direct
  • Close physical proximity
  • Allows for interchange
  • Provides instant feedback
  • May be more effective
  • Allows for contribution
28
Q

disadvantages of oral communication:

A
  • No written record
  • Difficult to control
  • May reduce the quality of decision making through lack of time
  • Attitude
29
Q

Factors to consider in presentation of health and safety talk

A
  • The purpose of the talk
  • The audience
  • The training style
  • Number of trainees
  • The time available
  • The skills required by trainer
  • Training aid required
  • The suitability of the training facilities.
30
Q

Posters: Advantages

A
  • Low cost
  • Flexible
  • Brief
  • Used to enforce written instructions
  • Constant reminder
31
Q

Posters: Disadvantages

A
  • Need to be changed on regular basis
  • May become soiled
  • May be defaced
  • Can become out of date
  • May be seen as trivializing matters
  • May alienate people
  • Provide no feedback
32
Q

Safety Representatives rights (ILO Convention) C155:

A
  • Have access to all parts of the workplace
  • To be able to communicate with workers
  • Protection from dismissal
  • Protection from other prejudicial measures
  • To contribute to the decision making process
  • Free to contact enforcement agencies
  • Contribute to negotiations in health and safety matters
  • Given appropriate training
  • Given reasonable time to exercise their health and safety functions
33
Q

purpose of Safety Committees Agenda:

A
  • Study of accident/incident statistics
  • Examination of audit reports
  • Reports from enforcing authorities
  • Reports from workers representatives
  • Assist in the development of policies/procedures
  • Monitoring the effectiveness of training
  • Monitoring safety communications
  • Provide link with the enforcing authority
34
Q

Effective Safety Committees

Ineffective Committee opposite of above

A
  • Right number of members
  • Right mix of members
  • Adequate authority
  • Right knowledge and expertise
  • Good communications
  • Suitable level of formality
  • Input from outside specialists
  • Limited individual input
  • Identified and agreed priorities
  • No trivia