EIIP Manual / ICS 100 Flashcards
The Early Identification and Intervention Program (EIIP) is the LVMPD’s _____________ approach to employee performance problems.
(EIIP Supervisor’s Manual)
Non-disciplinary
EIIP is a valuable administrative tool that can enhance _____________ and ____________ within our agency and provide a global picture of employee behavior.
(EIIP Supervisor’s Manual)
Accountability / integrity
EIIP is a _________________ system that uses a non-disciplinary approach to assist supervisors in identifying employees who are at risk of engaging in conduct that can be harmful to the employee, the agency, or the public.
(EIIP Supervisor’s Manual)
Prevention-oriented
Employee misconduct has a _________________ on the LVMPD, the community we serve, and the relationship between the two.
(EIIP Supervisor’s Manual)
Corrosive effect
Some of the most significant benefits of EIIP include:
1. Improving _________________
2. Helping officers overcome personal or professional problems that affect ______________.
3. Identifying potential __________ with personnel very early on.
4. Strengthening the culture of ___________ and __________ within the LVMPD.
5. Improving ________ relations.
6. Reducing ___________ costs.
7. And bringing LVMPD to the forefront of the field by adopting proven best practices.
(EIIP Supervisor’s Manual)
- Supervision
- Job performance
- Problems
- Integrity / accountability
- Community
- Litigation
EIIP is part of the department’s larger effort to support and improve ________________.
(EIIP Supervisor’s Manual)
Employee performance
EIIP is designed to help officers improve their performance, and any actions taken to this end are informal, flexible, and ____________.
(EIIP Supervisor’s Manual)
Confidential
No formal record of the EIIP process is maintained in an ________________.
(EIIP Supervisor’s Manual)
Employee’s file
With the creation of EIIP, LVMPD adopted a proactive identification and prevention system, as opposed to a traditional reactive employee _____________ system
(EIIP Supervisor’s Manual)
Warning
Some of the benefits of EIIP can include:
1. Salvaging an officer’s ____________
2. Defending LVMPD in a ‘__________________’ lawsuit.
3. Encouraging supervisory ______________ in officer development.
4. Managing ________________ and use of force.
5. Restoring public ______________.
6. Supporting _______________.
7. Providing information to develop training, ___________, and tactics.
8. Systematically identifying trends relating to training needs, misconduct, or policy concerns that could lead to departmental liability.
(EIIP Supervisor’s Manual)
- Career
- Custom and practice
- Involvement
- Citizen complaints
- Confidence
- Termination
- Policy
The three prongs of EIIP.
(EIIP Supervisor’s Manual)
Identification
Prevention
Intervention
EIIP identifies employees with performance problems through statistical analysis of:
1.
2.
3.
(EIIP Supervisor’s Manual)
- IA Pro
- Blue Team
- Alerts
EIIP Alert System Color Scale
1.
2.
3.
(EIIP Supervisor’s Manual)
Gray - no identified issues
Orange - the employee is one incident away from reaching an EIIP-established threshold.
Red - The employee has reached or surpassed an EIIP-established threshold.
EIIP Alert thresholds are calculated over a rolling __________.
(EIIP Supervisor’s Manual)
Calendar year
__________________, because of the nature of their work and the close contact they have with the community, are the employees that most frequently reach Alert thresholds in Blue Team.
(EIIP Supervisor’s Manual)
Patrol Officers
EIIP relies on ____________________ to implement the intervention component of the program.
(EIIP Supervisor’s Manual)
First line supervisors
Sergeants can have significant _______ over the officers they supervise, so the buy-in and support of supervisors is critical to the success of EIIP.
(EIIP Supervisor’s Manual)
Influence
More often than not, performance problems are rooted in __________ and _________________.
(EIIP Supervisor’s Manual)
Stress / personal/family issues
It is reasonable to expect that when supervisors approach officers about conduct that needs improvement, they may uncover deeper personal or professional issues. Supervisors are encouraged to see that as an opportunity to ask probing questions to help link the officer with appropriate ____________ and ____________.
(EIIP Supervisor’s Manual)
Resources / assistance
An ___________ is an occurrence, either caused by humans or natural phenomena, that requires response actions to prevent or minimize loss of life or damage to property and/or the environment.
(ICS 100)
Incident
A standardized, on-scene, all-hazard incident management concept. ____ allows its users to adopt an integrated organizational structure to match the complexities and demands of single or multiple incidents without being hindered by jurisdictional boundaries.
(ICS 100)
Incident Command System / ICS
ICS has considerable internal flexibility. It can _______ or ______ to meet different needs.
(ICS 100)
Grow / Shrink
Weaknesses in incident management were often due to:
1. Lack of _________________, including unclear chains of command and supervision.
2. Poor _______________ due to both inefficient uses of available _____________ systems and conflicting codes and terminology.
3. Lack of an orderly, systematic _________ process.
4. No common, flexible, predesignated management structure that enables commanders to delegate responsibilities and manage __________ efficiently.
5. No predefined methods to integrate interagency requirements into the management structure and planning process effectively.
(ICS 100)
- Accountability
- Communications
- Planning
- Workload
A poorly managed ________________ can be devastating to our economy and our health and safety.
(ICS 100)
Incident response
ICS consists of procedures for controlling:
1.
2.
3.
4.
(ICS 100)
- Personnel
- Facilities
- Equipment
- Communications
It is a system designed to be used or applied from the time an incident occurs until the requirement for _______________ and ______________ no longer exists.
(ICS 100)
Management / operations
ICS may be used for ________ or _______ events.
(ICS 100)
Small / large
ICS can grow or shrink to meet the _______________ of an incident or event.
(ICS 100)
Changing needs
ICS principles are implemented through a wide range of management features including the use of ___________________ and clear text, and a modular organizational structure.
(ICS 100)
Common terminology
ICS emphasizes effective planning, including management by objectives and reliance on an _____________________.
(ICS 100)
Incident Action Plan
ICS helps ensure full utilization of all incident resources by:
1. Maintaining a manageable ____________________.
2. Establishing predesignated incident ________ and ___________.
3. Implementing resource _______________ practices.
4. Ensuring integrated _______________.
(ICS 100)
- Span of control
- Locations / facilities
- Management
- Communications
The ICS features related to command structure include chain of command and unity of command, as well as, _______________ and ___________________.
(ICS 100)
Unified command / transfer of command
Formal transfer of command occurs whenever ___________________.
(ICS 100)
Leadership changes
Through ________ and ____________, ICS helps ensure that resources are on hand and ready.
(ICS 100)
Accountability / mobilization
A critical part of an effective multiagency incident management system is for all communications to be in _____________________.
(ICS 100)
Plain English
The ICS organizational structure develops in a top-down, modular fashion that is based on the ________ and _____________ of the incident, as well as the specifics of the hazard environment created by the incident.
(ICS 100)
Size / complexity
In ICS, only those functions or positions _____________ for a particular incident will be filled.
(ICS 100)
Necessary
An oral or written plan containing general objectives reflecting the overall strategy for managing an incident.
(ICS 100)
Incident action plan (IAP)
Incident Action Plans include the measurable strategic operations to be achieved and are prepared around a timeframe called an ___________________.
(ICS 100)
Operational Period
At the simplest level, all Incident Action Plans (oral or written) must have four elements:
1.
2.
3.
4.
(ICS 100)
- What do we want to do?
- Who is responsible for doing it?
- How do we communicate with each other?
- What is the procedure if someone is injured?
Pertains to the number of individuals or resources that one supervisor can manage effectively during emergency response incidents or special events.
(ICS 100)
Span of Control
Effective span of control on incidents may vary from three to seven, and a ratio of _____ supervisor to _____ reporting elements is recommended.
(ICS 100)
One / five
The location from which the Incident Commander oversees all incident operations.
(ICS 100)
Incident Command Post
The ICP will be positioned outside of the present and potential ________________ but close enough to the incident to maintain command.
(ICS 100)
Hazard zone
Temporary locations at an incident where personnel and equipment are kept while waiting for tactical assignments.
(ICS 100)
Staging areas.
The resources in the Staging Areas are always in __________ status.
(ICS 100)
Available
Staging Areas should be located close enough to the incident for a _______________, but far enough away to be out of the immediate impact zone.
(ICS 100)
Timely response
ICS resources can be factored into two categories:
(ICS 100)
Tactical Resources / Support Resources
Personnel and major items of equipment that are available or potentially available to the Operations function on assignment to incidents are called__________________.
(ICS 100)
Tactical resources
Food, communications equipment, tents, supplies, and fleet vehicles are examples of:
(ICS 100)
Support resources
An orderly line of authority within the ranks of the organization, with lower levels subordinate to, and connected to, higher levels.
(ICS 100)
Chain of command
Every individual is accountable to only one designated supervisor to whom they report at the scene of an incident.
(ICS 100)
Unity of Command
The Incident Commander will have complete responsibility for incident management.
(ICS 100)
Single Command
Responding agencies and/or jurisdictions with responsibility for the incident share incident management.
(ICS 100)
Unified Command
A unified Command may be needed for incidents involving:
1.
2.
3.
(ICS 100)
- Multiple jurisdictions
- A single jurisdiction with multiple agencies sharing responsibility
- Multiple jurisdictions with multi-agency involvement
A ______________________ allows agencies with different legal, geographic, and functional authorities and responsibilities to work together effectively without affecting individual agency authority, responsibility, or accountability.
(ICS 100)
Unified Command
The process of moving the responsibility for incident command from one Incident Commander to another is called _________________.
(ICS 100)
Transfer of Command
Five major management functions:
1.
2.
3.
4.
5.
(ICS 100)
- Incident Command
- Operations
- Planning
- Logistics
- Finance/Administration
Sets the incident objectives, strategies, and priorities and has overall responsibility at the incident or event.
(ICS 100)
Incident Command
Conducts tactical operations to carry out the plan. Develops tactical objectives and organization, and directs all tactical resources.
(ICS 100)
Operations
Prepares and documents the Incident Action Plan to accomplish the objectives, collects and evaluates information, maintains resource status, and maintains documentation for incident records.
(ICS 100)
Planning
Provides support, resources, and all other services needed to meet the operational objectives.
(ICS 100)
Logistics
Monitors costs related to the incident. Provides accounting, procurement, time recording, and cost analyses.
(ICS 100)
Finance/Administration
On small incidents and events, one person, the _______________________ may accomplish all five management functions. In fact, the _________________ is the only position that is always staffed in ICS applications.
(ICS 100)
Incident Commander
The use of distinct titles for ICS positions allows for filling ICS positions with the ______________________ rather than by seniority.
(ICS 100)
Most qualified individuals
The ____________________ has overall responsibility for managing the incident by objectives, planning strategies, and implementing tactics.
(ICS 100)
Incident Commander
The Incident Commander is specifically responsible for:
1. Ensuring incident ____________.
2. Providing information services to internal and external _________________.
3. Establishing and maintaining ____________ with other agencies participating in the incident.
(ICS 100)
- Safety
- Stakeholders
- Liaison
Deputy Incident Commanders must be _________________ as the Incident Commander.
(ICS 100)
As qualified
Command Staff:
1.
2.
3.
(ICS 100)
- Public Information Officer
- Safety Officer
- Liaison Officer
Serves as the conduit for information to internal and external stakeholders, including the media or other organizations seeking information directly from the incident or event.
(ICS 100)
Public Information Officer
Monitors safety conditions and develops measures for assuring the safety of all assigned personnel.
(ICS 100)
Safety Officer
Serves as the primary contact for supporting agencies assisting at an incident.
(ICS 100)
Liaison Officer
General Staff:
1.
2.
3.
4.
(ICS 100)
- Operations Section Chief
- Planning Section Chief
- Logistics Section Chief
- Finance/Administration Section Chief
The person with the greatest technical and tactical expertise in dealing with the problem at hand.
(ICS 100)
Operations Section Chief
It is up to the ____________ to activate any needed staffing.
(ICS 100)
Planning Section Chief
Responsible for all of the services and support needs.
(ICS 100)
Logistics Section Chief
Responsible for contract negotiation and monitoring, timekeeping, cost analysis, compensation for injury or damage to property.
(ICS 100)
Finance/Administration Section Chief
The ________ function is where the tactical fieldwork is done.
(ICS 100)
Operations
The following supervisory levels can be added to help manage span of control:
1.
2.
3.
(ICS 100)
- Divisions
- Groups
- Branches
Used to divide an incident geographically:
(ICS 100)
Divisions
Used to describe functional areas of operation.
(ICS 100)
Groups
Used when the number of Divisions or Groups exceeds the span of control and can be either geographic or functional.
(ICS 100)
Branches
A combination of mixed resources with common communications under the direct supervision of a Leader.
(ICS 100)
Task Forces
A set number of resources of the same kind and type with common communications operating under the direct supervision of a Leader.
(ICS 100)
Strike Teams
May be individuals, a piece of equipment and its personnel complement, or a crew or team of individuals with an identified supervisor that can be used at an incident.
(ICS 100)
Single Resources
Planning Section consists of:
1.
2.
3.
4.
(ICS 100)
- Resources Unit
- Situation Unit
- Documentation Unit
- Demobilization Unit
Conducts all check-in activities and maintains the status of all incident resources. Plays a significant role in preparing the written Incident Action Plan.
(ICS 100)
Resources Unit
Collects and analyzes information on the current situation, prepares situation displays and situation summaries, and develops maps and projections.
(ICS 100)
Situation Unit
Provides duplication services, including the written Incident Action Plan. Maintains and archives all incident-related documentation.
(ICS 100)
Documentation Unit
Assists in ensuring that resources are released from the incident in an orderly, safe, and cost effective manner.
(ICS 100)
Demobilization Unit
Logistics section may be further staffed by two branches __________.
(ICS 100)
Service Branch / Support Branch
Finance/ Administration Section may staff four units:
1.
2.
3.
4.
(ICS 100)
- Procurement Unit
- Time Unit
- Cost Unit
- Compensation/Claims Unit
Thresholds/alerts are intended to pique a supervisor’s interest so that they take a closer look and _____________ with the employee.
(EIIP Supervisor’s Manual)
Have a conversation
EPRs are designed to provide the Chain of Command a snapshot of an employee’s work history over a ________________.
(EIIP Supervisor’s Manual)
3-year period
EIIP provides supervisors ____________ in the types of intervention options available to them, in an effort to increase the likelihood of improving officer performance.
(EIIP Supervisor’s Manual)
Flexibility
You may be deployed to an ________________ rather than serve as an on-scene responder. The ________ is a multiagency coordination entity that provides support and coordination to the on-scene responders.
(ICS 100)
Emergency Operations Center (EOC)
ICS supports responders and decision makers by providing the data they need through effective ____________ and __________ management.
(ICS 100)
Information / intelligence
Management by ___________ is an approach used to communicate functional actions throughout the entire ICS organization.
(ICS 100)
Objectives
Management by objectives can be accomplished through the incident action planning process, which includes the following steps:
Step 1 - Understand agency policy and __________.
Step 2 - Assess incident _____________.
Step 3 - Establish incident __________.
Step 4 - Select appropriate ________ to achieve objectives.
Step 5 - Perform tactical __________.
Step 6 - Provide necessary ________.
(ICS 100)
1 - Direction
2 - Situation
3 - Objectives
4 - Strategies
5 - Direction
6 - Follow-up
In ICS, considerable emphasis is placed on developing effective ___________________.
(ICS 100)
Incident Action Plans
Tactical resources are always classified as one of the following:
1.
2.
3.
(ICS 100)
1 - Assigned
2 - Available
3 - Out-of-Service
___________ resources are working on an assignment under the direction of a Supervisor.
(ICS 100)
Assigned
_____________ resources are assembled, have been issued their equipment, and are ready for immediate assignment.
(ICS 100)
Available
_____________ resources are not ready for available or assigned status.
(ICS 100)
Out-of-Service
Supervisory titles:
Incident Command -
Command Staff -
General Staff -
Branch -
Division/Group -
Unit -
Strike Team/Task Force -
(ICS 100)
1 - Incident Command - Incident Commander
2 - Command Staff - Officer
3 - General Staff - Chief
4 - Branch - Director
5 - Division/Group - Supervisor
6 - Unit - Leader
7 - Strike Team/Task Force - Leader
The ____________ provides Information, Safety, and Liaison services for the entire organization.
(ICS 100)
Command Staff
The ________________ are assigned functional authority for Operations, Planning, Logistics, and Finance/Administration.
(ICS 100)
General Staff
Until Operations is established as a separate Section, the Incident Commander has direct control of ___________________.
(ICS 100)
Tactical Resources
The important thing to remember about ICS Divisions is that they are established to divide an incident into _________________ of operation.
(ICS 100)
Geographical Areas
The person in charge of each Division is designated as a __________.
(ICS 100)
Supervisor
The person in charge of each Group is designated as a _____________.
(ICS 100)
Supervisor
The person in charge of each Branch is designated as a ____________.
(ICS 100)
Director
While span of control is a common reason to establish Branches, additional considerations may also indicate the need to use the Branches, including:
(ICS 100)
-Multidiscipline Incidents
-Multijurisdiction Incidents
-Very Large Incidents
Incident Commander Support Position
(ICS)
Deputy
Command Staff Officer Support Position
(ICS)
Assistant
General Staff Chief Support Position
(ICS)
Deputy
Branch Director Support Position
(ICS)
Deputy
Unit Leader Support Position
(ICS)
Manager
Strike Team/Task Force Leader Support Position
(ICS)
Single Resource Boss
