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BU 121 Final Exam > EI and DISC > Flashcards

EI and DISC Flashcards

1
Q

What is IQ?

A

Your cognitive/intellectual intelligence

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2
Q

Is IQ static or dynamic?

A

Static; you can’t change it all that much

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3
Q

When does IQ peak?

A

17 years old

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4
Q

What does IQ stand for?

A

Intelligence quotient

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5
Q

What is personality?

A

The enduring characteristics that describe your behaviour (funny/shy/outgoing/etc.)

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6
Q

Is personality static or dynamic?

A

Static; you are born with it and you can’t change. However, you can be aware of it and work with it

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7
Q

When does personality lock in?

A

5 years old

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8
Q

How are EQ, IQ, and personality related?

A

They all impact each other but are unique from each other; they all work together to make up the person that you are

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9
Q

What is EI in simple terms?

A

Emotional intelligence is a set of emotional and social skills that influence the way we perceive and express ourselves, develop and maintain social relationships, cope with challenges, and use emotional information in an effective and meaningful way

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10
Q

What are the three major elements that make up EI?

A

Perceiving, understanding, and regulating emotions

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11
Q

Is EI static or dynamic?

A

Dynamic; it will go up throughout your life (even if you’ve never heard of EI). BUT if you are aware of it, it will go up faster and higher

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12
Q

What are the three major measures of EI?

A
  1. MSCEIT
  2. EQi
  3. ECI
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13
Q

Which measure of EI was the first to be scientifically validated and is the most widely used?

A

EQi

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14
Q

Who designed the MSCEIT?

A

Peter Salovey and John Mayer

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15
Q

Who designed the EQi?

A

Reuven Bar-On

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16
Q

Who designed the ECI?

A

Daniel Goleman

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17
Q

What does ECI stand for?

A

Emotional Competence Inventory

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18
Q

How does happiness affect the EQi score?

A

It is outside and different from the EI test, but it is an overall indicator that checks in on your well-being

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19
Q

In what ways does happiness affect your EQi?

A
  1. Self regard
  2. Optimism
  3. Interpersonal relationships
  4. Self-actualization
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20
Q

What are the five composite scales of EQi?

A
  1. Self perception
  2. Self-expression
  3. Interpersonal
  4. Decision making
  5. Stress management
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21
Q

Describe self perception

A

Whether you have a solid understand of your emotions; if you are connected to what’s happening and what you are feeling

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22
Q

Describe self-expression; what does it allow you to do

A

Good self-expression allows you to communicate and express your emotions

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23
Q

Describe interpersonal

A

If you can communicate your emotions and what you are feeling, you are more likely to be able to balance your relationships. It’s hard to develop healthy balanced relationships if you don’t balance your emotions very well

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24
Q

Describe decision making

A

When you have established healthy balanced relationships, that provides you with a network. Those relationships are a resource; they provide you with information, and they are your sound board. When you have those relationships in place, you improve your decision making because you improve your confidence in your decisions when you have more information to draw on

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25
Q

Describe stress management

A

When you are more confident in your decision making, you are less stressed. You know that you can handle the decision-making process

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26
Q

Are the five components linear or circular?

A

Circular; they all affect and flow into each other

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27
Q

What is the difference between self regard and self-esteem?

A

Self-regard means that you understand your strengths/weaknesses and you accept both

Self-esteem is your confidence in your own worth/abilities

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28
Q

What is the difference between assertiveness and aggressiveness?

A

Assertiveness is good; it means that you can communicate and defend your position. You don’t let someone else walk over you, but you are doing so in an effective way instead of a negative way

Aggressiveness is when you get your point across, but in a destructive, critical way

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29
Q

What is the difference between empathy and sympathy?

A

Empathy: you understand how someone is feeling and you can put yourself in their shoes. You don’t have to agree with what they are feeling, but you can appreciate what they are feeling.

Sympathy: when you tend to share their emotion. When the feelings or emotions of one person give rise to similar emotions in another person

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30
Q

What is the difference between impulse control and spontaneity?

A

Impulse control: when you can delay/resist temptation. A positive attribute, but that doesn’t mean that you are boring/not spontaneous. You can be spontaneous without negative consequences

Spontaneity: making decisions before thinking about the consequences

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31
Q

What does a low score mean on an EI test?

A

An opportunity to improve

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32
Q

Why are low EI scores an opportunity?

A

You can develop the things that you are not as strong at

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33
Q

What is the Rule of 10?

A

The Rule of 10 is an imbalance in your EI results; if two of the subcategories are off by a difference of ten or greater, it can cause problems

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34
Q

Give an example of a combination of subcategories that might cause problems if the Rule of 10 is met

A

High assertiveness and low impulse control can lead you to speak your mind when you shouldn’t

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35
Q

How do you measure IQ?

A

IQ tests

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36
Q

How do you measure personality?

A

DISC

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37
Q

How would you define EQ in two words?

A

Street smarts

38
Q

How would you define IQ in two words?

A

Book smarts

39
Q

How would you define personality in two words?

A

Characteristics/traits

40
Q

Why does EI matter?

A

Emotional competencies are an integral part of the success of individuals within a firm; those with a higher EI in the areas that are required for their career are most likely to succeed

41
Q

What are the two main reasons that hiring managers value EI more than IQ in their employees?

A
  1. Ability to remain calm under pressure

2. Ability to resolve conflict effectively

42
Q

What are seven ways in which emotional intelligence contributes to bottom line performance?

A
  1. More successful hiring
  2. Decreased attrition rates
  3. Reduced training costs
  4. Higher levels of productivity and success
  5. Greater individual performance
  6. Better leaders and managers
  7. Stronger relationships with employees and customers
43
Q

What were the three characteristics of the EI’s of managers who didn’t have as much success?

A

Low emotional self-awareness, low impulse control, and low stress management

44
Q

What were the five characteristics of the EI’s of managers who did succeed?

A

Good at self-actualization, good problem solvers, assertive, interpersonal skills, good stress tolerance

45
Q

Why do you need to build the EI of groups as well as individuals? (i.e. what is the long-term goal of building teams)

A

To make better decisions, have more creative solutions, and higher productivity

46
Q

What do you need to do in order to make better decisions, have more creative solutions, and have higher productivity as a group?

A

You need group participation, cooperation, and collaboration

47
Q

What do you need to do in order to have group participation, cooperation, and collaboration?

A

There needs to be mutual trust between group members, a group identity (where you feel like you belong to the group), and group efficacy (when you believe that the group can perform well, and is stronger together than you would be apart)

48
Q

What do you need in order to have mutual trust, group identity, and group efficacy?

A

You need to have group emotional intelligence

49
Q

How do you get group emotional intelligence?

A

You establish group norms from the very beginning that create awareness and regulations of emotions at the individual and group level. Have a system in place to regulate everyone’s emotions (NOT ignore them, but use them effectively)

50
Q

Give an example of a group that created group norms that were not serious, but still effective

A

They brought nerf guns to their meetings, and when someone was in a bad mood or distracted, they would shoot them lightly to remind them to stay engaged and positive

51
Q

What are the four different areas of the trust model?

A
  1. Arena
  2. Blind spots
  3. Mask
  4. Potential
52
Q

Describe the arena

A

I know; you know

53
Q

Describe blind spots

A

I don’t know; you know

54
Q

Describe the mask

A

I know; you don’t know

55
Q

Describe potential

A

I don’t know; you don’t know

56
Q

What is the main takeaway from the trust model?

A

If you can uncover your blind spots and incorporate the parts that you’re trying to hide, you’re more likely to reach your potential

57
Q

What are the four personality types? What three words describe each?

A

D: dominant, direct, decisive
I: influencing, interactive, interested in people
C: correct, controlled, compliant
S: stable, steady, secure

58
Q

On the DISC axis, what are the axes labelled?

A

Active (north), people (east), passive (south), task (west)

59
Q

What side of the trust model graph shows what you see? (i.e. mirrored/perceived self)

A

The left side (arena on top, mask on bottom)

60
Q

What side of the trust model shows what others see? (i.e. mask/public self)

A

The top side (arena on left, blind spots on right)

61
Q

What is the greatest fear of “D” people?

A

Being taken advantage of

62
Q

What is the actual measure of “D” people?

A

Active and aggressive vs. Contemplative

63
Q

What is the emotion measured for “D” people?

A

Anger

64
Q

How do you communicate with a “D” person?

A

Be brief and to the point. Ask “what” not “how” questions. Focus on results. Highlight the logical benefits. Agree with facts and ideas, not people. Discuss problems in light of how they affect outcomes

65
Q

How do you NOT communicate with a “D” person?

A

Do not ramble or repeat, focus on problems, be too sociable, or generalize

66
Q

What is the greatest fear of “I” people

A

Rejection

67
Q

What is the actual measure of “I” people?

A

Verbal and persuasive vs. non-verbal and reserved

68
Q

What is the emotion measured for “I” people?

A

Optimism

69
Q

How do you communicate with an “I” person?

A

Build a favourable environment. Let them talk about ideas. Share testimonials. Allow for social time. Write details, but do not dwell on them. Create incentives for following through

70
Q

How do you NOT communicate with an “I” person?

A

Do not eliminate social time, do all the talking, ignore their ideas, or tell them what to do

71
Q

What is the greatest fear of “S” people

A

Loss of security

72
Q

What is the actual measure of “S” people?

A

Resists change, slow vs. Flexible, fast-paced

73
Q

What is the emotion measured for “S” people?

A

Emotional expression

74
Q

How do you communicate with an “S” person?

A

Build a safe environment. Show a genuine interest in them. Define goals/procedures and their role in the plan. Patiently draw out goals. Give them time to adjust. Minimize perceived risk and assure personal follow-up

75
Q

How do you NOT communicate with an “S” person?

A

Do not be pushy, aggressive, demanding, abrupt, or controversial

76
Q

What is the greatest fear of “C” people

A

Criticism

77
Q

What is the actual measure of “C” people?

A

Comply with rules vs. Seeks independence

78
Q

What is the emotion measured for “C” people?

A

Fear

79
Q

How do you communicate with a “C” person?

A

Prepare case in advance. Use accurate data. Assure them, no “surprises”. Use precise explanations. Be specific. Give patient and diplomatic explanations

80
Q

How do you NOT communicate with a “C” person?

A

Do not refuse to explain the details or answer questions vaguely or casually

81
Q

What are the five team personality styles?

A
  1. Executor
  2. Theorist
  3. Analyzer
  4. Strategist
  5. Manager
82
Q

Describe the Executor team style

A

Makes it happen, doer

83
Q

Describe the Theorist team style

A

Visionary, idea person

84
Q

Describe the Analyzer team style

A

Refines, finds problems and solutions

85
Q

Describe the Strategist team style

A

Set goals, moves team forward

86
Q

Describe the Manager team style

A

Ties it all together, balances needs of team (can be D, I, S, or C)

87
Q

What is the antagonized response of “D” people?

A

Aggressive

88
Q

What is the antagonized response of “I” people?

A

Negotiate

89
Q

What is the antagonized response of “S” people?

A

Passive

90
Q

What is the antagonized response of “C” people?

A

Passive

BU 121 Final Exam (10 decks)

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