Effective workplace realtions Flashcards
In what document can vessel procedures be found ?
MTOP
Vessel specific DOCs
What is the main responsibility of a deckhand ?
To fulfil the orders of the master
Why is it important to use the correct nautical terminology ?
So every one working on the vessel is using the same language therefore everyone understands each other.
Why is effective communication important in the workplace ?
If communication is not effective and people don’t understand it is more likely for things to go wrong and people to get hurt.
Poor communication and relationships on board can lead to ?
The vessel not running smoothly
People getting hurt
Dissatisfied customers
Vessel being put in danger
What is the blood alcohol limit for crew members ?
0 - 0.02
How would you communicate with the engineer when he has gone to the engine room ?
Another crew could be sent down.
Radio headset
Engine room intercom / Phone
What is the closed loop communication method ?
When the order is given the order is repeated.
Name 4 reasons that communication issues could arise ?
Correct terminology is not used or known.
Closed loop is not used
Scared to ask questions
English is not the first language
Identify a formal communication activity that can be stored as permanent evidence ?
Written communication
Ships logbook
Identify a informal no verbal communication activity ?
Hand signals
Name 3 categories of discrimination ?
Racial
Sexist
Title
Name 4 forms of harassment ?
Sexual
Verbal
Physical
Mental
To provide effective teamwork how can we help others in the workplace ?
A. Encourage them to seek employment elsewhere
B. Encourage to them to keep their mouth shut
C. Encourage them to listen to others
D. All of the above
C. Encourage them to listen to others
Name some of the methods used to deal with conflict ?
Keep calm
Try and calm them down by talking to them and listening
