Effective training and development Flashcards
1
Q
Types of training (2)
A
- Formal
- Informal
2
Q
Different ways of trainings and development (5)
A
- Self - learning
- Performance reviews and target setting
- Formal training
- Informal training
- Ongoing training
3
Q
Types of formal training (6)
A
- Online training and webinars
- Workshops
- Conferences
- Professional qualification at a college
- Presentations
- Professional exams or tests
4
Q
Formal training advantages (5)
A
- A wider range of skills or qualifications can be obtained
- Can learn from outside specialists or experts
- Employees can be more confident in their work
- No interruptions will occur when training takes place
- Improves worker motivation and potentially productivity/staff retention
5
Q
Formal training disadvantages (3)
A
- External training courses can be expensive to attend/there may be additional costs incurred with travel and accommodation
- Lost working time and potential output from employee
- Employees now have new skills/qualifications and may leave for better jobs
6
Q
Informal training: (2)
A
- Employees receive training whilst remaining in the workplace.
- Informal training is often based on observation, being “shown how to do a particular job” by a colleague who already does the same job. It can also be provided through computer programs.
7
Q
Informal training methods (4)
A
- Talking to colleagues
- Observing colleagues
- Talking to other employees in a business
- Reading studies
8
Q
Informal training benefits (4)
A
- Cost effective, as the staff member stays in the business to complete the training
- Employees are often productive
- Opportunity to learn whilst doing
- Training alongside real colleagues, gaining first- hand experience
9
Q
Informal training drawbacks (4)
A
- Quality depends on ability of trainer and time available
- Bad habits might be passed on
- Learning environment may not be conducive to the best training
- Potential disruption to production and quality standards
10
Q
Self - learning (7)
A
- Training can take place independently in the workplace
- Training opportunities online
- Suits certain types of training, such as health and safety training
- Online tests can assess knowledge
- Cheaper for the business
- Not suitable for all employees or all types of jobs
- Reliant on the motivation of the employee carrying out the training independently
11
Q
E - learning -
A
- online learning; convenient time in a cost effective way.
12
Q
Ongoing training (4)
A
- As the pace of change is so rapid, businesses generally have a culture of ongoing training
- Training provided to employees throughout their career
- Based on the needs of the individual and business
- Choice of training may be management or employee driven, often discussed as part of an appraisal or performance review
13
Q
Performance reviews (5)
A
- Involves meeting between the employee and his/her line manager to discuss the employee’s performance over the last year.
- Linked to target setting and an annual review process.
- Based on this review, targets are set for the future and training is then organised.
- This may be in the form of remedial or refresher training where poor performance has been identified.
- Better performance may lead to development training, so that the employee will be able to take on new or more senior roles within the business in the future.
14
Q
Factors affecting the choice of training (5)
A
- Type of job
- Firm’s budget
- Time available
- Business resources to deliver in-house
- Employee needs and objectives of the business
15
Q
Benefits of training (7)
A
- Higher quality work
- Increased motivation
- Better levels of customer service
- Increased productivity
- Less supervision required
- Easier to recruit and retain employees
- Better able to adapt to changes in technology
