Effective Teams Flashcards
Coaching terms
Which of the following best describes the goal of coaching?
A. Improve competency in a specific area
B. Provide encouragement and support
C. Foster overall career development
D. Unblock performance in a specific area
Answer: A
Coaching teaches new skills, resolves what the individual “can’t do.” Not typically part of a performance review plan.
Counseling focuses on what the individual “can but won’t do.” Often part of a performance improvement plan.
Which of the following techniques involves making someone visible to others, nominating someone for opportunities, and/or taking a stand for them?
A. Cheerleading
B. Championing
C. Mentoring
D. Coaching
E. Counseling
Answer: B Championing, which can also include Sponsoring
A medical error occurred on a busy unit. Human Factors Analysis Classification System (HFACS) is used to investigate the error. Which of the following statements is NOT consistent with the HFACS process?
A. Inadequate supervision is a Level 3 error and should be addressed with the supervisor, rather than with the employee.
B. Most errors are due to “operators” (Level 2) ie the employees/operators. Professional development for the employee may be necessary to address the error.
C. Organizational influences are Level 4 errors. These require resolving problems with the organizational culture to address the error, which is often one of the hardest issues to tackle.
Answer: B is not true of the HFACS process
HFACS notes that most errors are NOT due to operator issues. Professional development can be a possible course of action when Level 2 issues are found.
DRAFT
RACI question
What does the C stand for?
Answer: Consulting
DRAFT
Name the stages of the Tuckman Ladder.
Answer:
Finish the answer
Which of the following group decision techniques is defined as a process that facilitates agreement among stakeholders regarding how to organize many elements into one action plan by visually representing the stakeholders’ perspectives as clusters.
A. Consensus Mapping
B. Nominal Group Technique
C. Delphi Method
D. Facilitative multi-voting
E. Idea/mind Mapping
Answer: Consensus Mapping
Also remember that Consensus Mapping is also based on the expectation of Compromise.
Idea/mind Mapping displays ideas in parent-child and other relationships to reflect commonality and differences.
What role do facilitators play in consensus mapping?
Facilitators guide the discussion, ensure all voices are heard, and help synthesize the information into a “Strawman” integrated map.
DRAFT
What is Bloom’s Taxonomy?
Answer:
DRAFT
What is the Kirkpatrick Model for assessing learner competency?
Answer:
DRAFT
What is the Outcomes Framework for evaluating CME activities?
Answer:
