Effective Police Supervision - Chapter 3 Questions Flashcards
_____ means getting the meaning across.
Effective communication
What does LEP mean?
Limited English Proficiency
_____ is an exchange of information involving two or more parties and all must participate.
Communication
What is the realistic communication process?
Sender > Encoding > Channel > Decoding > Recipient
Noise
What is noise?
Anything that reduces the accuracy of a communication
What is the amount of communication time supervisors spend communicating with officers they supervise?
55%
When is one-way communication preferred?
When compliance is imperative, feedback is not wanted, orderliness is significant, speed is important
What are the advantages or two-way communication?
Acknowledgement of the importance of communicating, greater understanding, improved accuracy, recognition of subordinates’ need to know what is expected of them, sharing of authority and responsibility
Most people listen at an efficiency level of approximately _____ percent.
25%
What are gestures?
The voluntary movement of a part of the body to explain, emphasize, or reinforce the verbal component of a message
What percentage of households speak a language other than English?
20%
What percentage of residents have LEP?
8%
What are the three components of the communication process?
Language, culture, and ethnicity
How many people have some degree of hearing impairment?
21 million
What is manual communication?
The use of the body, hands, and face to convey messages
