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Brett's Study Notes > Effective Police Supervision - Chapter 1 Notes > Flashcards

Effective Police Supervision - Chapter 1 Notes Flashcards

1
Q

What/who is the crucial managerial point where policy is transmitted into action?

A

The first line supervisor

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2
Q

First line supervisors must make decisions in the best interest of the _____ and _____ through _____.

A

Organization; community members; goals and objectives

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3
Q

What is the task of a supervisor?

A

To assist employees to become productive members of the organization

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4
Q

To “conceptualize” is to _____.

A

Form new ideas or concepts

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5
Q

What is accountability?

A

The obligation a person, group, or organization assumes for the execution of authority and/or the fulfillment of responsibility

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6
Q

_____ is the obligation to perform, and _____ is the liability one assumes for ensuring that the obligation is fulfilled.

A

Responsibility; accountability

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7
Q

What is the real goal of accountability?

A

Maximizing achievement through goal attainment

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8
Q

What are the consequences of accountability?

A

Enhance execution, fulfill responsibilities, and improve performance

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9
Q

What are the 5 levels of accountability?

A

Personal, individual, team, organizational, and stakeholders (PITOS)

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10
Q

This level of accountability is characterized by trustworthiness, honor, principled conduct, scruples, and reliability.

A

Personal

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11
Q

This level of accountability is characterized by a task force, team, group, or other organizational entity and is a joint effort where everyone works together and strives for the highest possible achievement

A

Individual

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12
Q

This level of accountability is characterized by shared responsibility that brings everything together and a definite ownership comes into existence as a result of agreed-upon measured performance.

A

Team

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13
Q

This level of accountability involves both internal and external relationships. Internal refers to the upward, downward, and lateral flow of information between management and officers and/or teams, groups, or task forces. External accountability answers to or reports to its stakeholders with regard to performance as well as conduct.

A

Organization

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14
Q

This level of accountability deals with the political supervisory body and the public. Examples include unions, pressure entities, interests groups, assemblages, the legal system, other agencies, sworn officers, or civilians.

A

Stakeholders

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15
Q

What is the single most important element of accountability?

A

Leadership

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16
Q

This is the boding agent in the accountability process.

A

Trust

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17
Q

What is the cornerstone of the accountability process?

A

Equity

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18
Q

_____ can create organizational imbalance, splinter the organization, and inhibit institution of a positive accountability environment.

A

Inequity

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19
Q

What enables an environment that is clearly “two-way”? It has been suggested that this process comes into existence when an assigned authority delegates responsibility and a “quid pro quo” relationship results.

A

Reciprocation

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20
Q

Law enforcement uses concepts and processes from what two forms of policing to improve the quality of life in communities and facilitate crime reduction, disruption, and prevention?

A

Intelligence-led policing and predicting policing

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21
Q

This refers to a manager’s expectation of completing tasks on time.

A

Performance

22
Q

The U.S. is now _____ non-white. Those groups have accounted for _____ percent of the population growth from 2000-2008.

A

1/3; 83%

23
Q

Nearly _____ of American children have at least 1 immigrant parent.

A

1/4

24
Q

The 10 most populous states contain what percentage of the total U.S. population?

A

54%

25
Q

These 3 states contain 1/4 of the U.S. population.

A

California, Texas, and New York

26
Q

What are the 5 supervisory skill areas?

A

Human, Tactical, Affective, Conceptual, and Knowledge (Hu-TACK)

27
Q

What is at the core of supervisory skills?

A

Human skills

28
Q

Which supervisory skill area is characterized by coaching, communicating, counseling, mentoring, delegating, integrating, leading, and resolving conflict?

A

Human skills

29
Q

Which supervisory skill area is characterized by capabilities, control, expertise, procedures, task orientation, and techniques?

A

Tactical skills

30
Q

Which supervisory skill area is characterized by attitudes, empathy, equality, fairness, integrity, interrelations, and values?

A

Affective skills

31
Q

Which supervisory skill area is characterized by analysis, assessment, decision-making, identification of objectives, prioritizing problems, solving problems, interpreting, and loyalty?

A

Conceptual skills

32
Q

Which supervisory skill area is characterized by critically reviewing reports, directing, evaluating, organizing work, scheduling training, providing administrative credibility, and policy implementation?

A

Knowledge skills

33
Q

Which skill area consumes the least amount of a first-line supervisor’s time?

A

Conceptual skills

34
Q

This involves combining different supervisor philosophies and approaches.

A

Network management

35
Q

At the supervisory level, this is concerned with the integration of each officer into the organization.

A

Managerial networking

36
Q

What is the purpose of a network?

A

To foster self-help, exchange

information, and share resources.

37
Q

What is the most important element of a network?

A

The individual

38
Q

What are management’s expectations of supervisors?

A

Positive attitude, loyalty, integrity, performance, responding to management requests

39
Q

_____ is a way of dealing with obstacles in a constructive manner.

A

Positive thinking

40
Q

How can supervisors express (display) positive thinking?

A

Noticeable enthusiasm, expressive body language, eye contact, and clarity of speech

41
Q

What is the cornerstone of character?

A

Loyalty

42
Q

This is an indispensable characteristic of a positive working relationship between differing levels of management.

A

Loyalty

43
Q

_____ includes a tradition of excellence, professionalism, and commitment to the protection of the constitutional rights of everyone.

A

Integrity

44
Q

What is the cornerstone of integrity?

A

The equal administration of justice

45
Q

What do subordinates expect of a supervisor?

A 
Participation, partnership, accessibility, role model, assistance, fairness, support, 
conflict resolution (conflict identification and resolution)
46
Q

This is the ability of a supervisors to assist subordinates with problems internal and external, while distinguishing between real complaints and petty bickering/mere griping.

A

Conflict resolution

47
Q

What percentage of a supervisor’s time is spent resolving conflict?

A

73%

48
Q

What percentage of employees respond to positive efforts by their supervisor?

A

85%

49
Q

What percentage of subordinates consume the majority of a supervisor’s time?

A

15%

50
Q

This style of management involves opening the decision-making process up to employees to participate. Employees are empowered and power is shared. The end result is an environment where officers want to work.

A

Participative management

51
Q

This style of management may reduce the number of traditional managers needed, but will
increase the need for leaders.

A

Participative management

52
Q

What do supervisors expect from other supervisors (peer expectations of supervisors)?

A

Cooperation, joint problem resolution, positive working relationships, and the sharing of ideas

Brett's Study Notes (4 decks)

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