Ecommerce Flashcards
1
Q
What might customers may be concerned about when shopping online
A
Personal bank details may not be secure May not be apsame as shown on website Delivery charges Can be damaged in transit Returning goods can be difficult
2
Q
What are advantages to banks for online banking
A
Don’t need as many branches
Don’t need as many staff
Use electronic transactions
Allows customers to access everyday at anytime
3
Q
Disadvantages of online banking to banks
A
Need secure internet connections
Need to employ ict technican
Accessing data must be reliable and efficient
Need call centres to be open at all times
4
Q
Why do customers like shopping online
A
Wider choice of goods Found all over the world No need to go to stores Can be delivered to your house Often cheaper online
