Ecom Final Flashcards

1
Q

PPS (getting order from warehouse to house) Grab= & Send=

A

Grab (Pick) Send (Pack Ship)

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2
Q

What makes a brand a brand

A

The name implies quality and instils trust in the product | Customer feeling effects the reputation based on the product

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3
Q

Important pages you want

A

Footer: contact, policies, about us

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4
Q

What do you do to build a product on shopify

A

Products–> add product: add description, price, colorway, (track inventory optional) put in collection, set active

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5
Q

Conversion rates

A

In store has higher rates because there in more intent vs online where it is easy to get distracted and loose intent/commitment

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6
Q

Mobile vs computer conservion

A

Mobile converts lower due to less intent (meant more for browsing and impuse purchases vs desktop you turn on the laptop with intent of viewing the product better and making sure information is charged correctly)

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7
Q

What are some things you would use analytics for?

A

Selling reports to see not only where your business is thriving, but to see what products need to be restocked/made/ordered more

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8
Q

What are the 5 important docs

A

1 Product

#2 Price
#3 Inventory
#4 Order file
#5 Invoice

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9
Q

Authorization=

A

a hold on the card

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10
Q

Demand=

A

the amount of money made in the day

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11
Q

Bounce rate

A

tracks if something is wrong

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12
Q

Diagram (#1, #2, #3, #4, #5)

A

box<—–PRoduct, Price Inventory ||^ Auth/ Hold (down Capture), ____> Order file, Invoice

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13
Q

System X

A

(can be google docs, excel, person, computer system) A way to track and create record for style and orders

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14
Q

WMS

A

Warehouse management system (A software solution that manages supply chain fulfillment) Helps you find the product in the system for the customer

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15
Q

SKU

A

Stock keeping unit (Unique number for product)

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16
Q

UPC

A

Universal product code (barcode associated with sku)

17
Q

Customer service tools

A

Email, chat, phone, social media, text, contact form *phone is less used because its only used by older generations

17
Q

CS common issues

A

Order updates, Post order changes, Order status, policies/page questions,

18
Q

session

A

visiting webiste mutiple tumes a day

19
Q

conversion =

A

Transactions/sessions

20
Q

Transactions

A

number of orders taken

21
Q

Avarage order value

A

divide total revenue by the number of orders