e2 Flashcards by Jacob McMurdy

theory: Study of control and communication in systems.,

Cybernetics

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Mechanism for adaptation and evolution in systems.,

Feedback Loop

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Goal of maintaining stability within systems.,

Homeostasis

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Uncertainty in organizational sensemaking processes.,

Equivocality

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Mutual reliance among components in a system.,

Interdependence

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Measure of disorder or randomness in a system.,

Entropy

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View that systems are greater than their parts.,

Holism

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Different paths lead to the same outcome.,

Equifinality

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5 Organizational Life Cycle Stages:

Startup
Growth
Maturity
Decline
Renewal.

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an org that: Focuses on systems thinking and team learning.

,Learning Organization

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who Promoted systems thinking in organizational learning.

,Peter Senge

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which theory: Interaction of structures and agency in social systems

.,Structuration Theory

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Knowledge developed through social contexts not individually

.,Social Constructionism

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Artifacts values and assumptions from member interactions.

,Organizational Culture

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Framework for understanding national cultural differences.,

Hofstede’s Cultural Dimensions

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Reduces chaos and clarifies organizational sensemaking.

,Communication in Systems

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Higher-level systems influencing lower-level organizational systems.

,Suprasystems

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Organizations are complex systems with interrelated parts.,

Complexity in Organizations

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Metaphor for culture reflecting an organization’s character.,

Organizational Personality

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Approach to understanding interrelated components in systems.,

Systems Thinking

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A combination of many human values and behaviors.,

Culture

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Disorientation experienced when encountering a new culture.,

Culture Shock

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The unique characteristics defining an organization’s culture.

,Organizational Identity

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Individuals embodying values within an organization’s culture.

,Heroes

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Ceremonial practices reinforcing cultural values in organizations.,

Rites and Rituals

Distinct cultures existing within a larger organizational culture

.,Subcultures

A culture promoting well-being and strong organizational performance.

,Healthy Culture

The process of evolving an organization's cultural values.,

Changing Culture

Adjustment period for understanding norms and expectations

Learning Curve

Process of interpreting uncertain or ambiguous situations.,

Sensemaking

Theorist known for concepts of sensemaking in organizations.

,Karl Weick

Signals that shape understanding in communication processes.

,Cues

Understanding events by reflecting after they occur.

,Retrospective Sensemaking

Evaluates communication mediums based on information capacity.,

Media Richness Theory

Individuals born into the digital technology era.

,Digital Natives

Individuals who adopted technology later in life.,

Digital Immigrants

Common misconceptions about technology usage and skills.,

Tech Myths

The existence of multiple interpretations of a message.

,Equivocality

Adjusting communication styles in online relationships.

,Com Adaptation

Explains online relationship development through communication cues.

,Social Information Processing Theory

Using communication to reduce uncertainty in organizations.

,Communication as Sense-Making

People accept perceived truths over actual truths.,

Accuracy

Tendency to view feedback as criticism.

,Negative Interpretations

Specific pieces of communication inform understanding.

,Extracted Cues

Past experiences shape feedback interpretation.

,Environmental Influence

Sense-making involves consulting others and research.

,Social Process

Continuous interpretation of new information.,

Ongoing Sense-making

Self-perception influences interpretation of feedback.

,Identity Construction

Individuals who grew up with technology.,

Digital Natives

Individuals who learned technology later in life.,

Digital Immigrants

Younger workers adapt quickly to technology changes.,

Tech Uncertainty

Effective management requires understanding not just usage.,

Social Media Management Skills

Assess if technology improves function or is just trendy.

,Evaluate Necessity vs Trendiness

Understanding tech uncertainty levels in the workplace.

,User Technology Comfort

Purchasing technology does not guarantee its use.

,Buying Not Using Myth

Consider human impact when adopting new technology.

,Surface Benefits

Key questions before technology purchases include cost and opinion.,

Cost-Effectiveness Questions

Unused tech leads to wasted organizational resources.

,Failed Technology Adoption

Technology adoption signifies ______ change within organizations.

,Organizational Change

Size and planning affect resistance to change.

,Change Factors

Planned vs Unplanned Change

Planned changes face less resistance than unplanned ones.,

Physical changes in processes due to technology adoption.

,Material Change

Different approaches people take towards change.,

Adaptive Styles

Shared values influencing change reception in organizations.

,Organizational Culture

Entities that resist change due to low-risk environment.

,Stable Organizations

Entities that embrace change and innovation.,

Spontaneous Organizations

Model explaining technology adoption patterns.,

Diffusion of Innovation

First adopters of new technology what %

(2.5%). ,Innovators

Second group to adopt technology what %

(13.5%)., Early Adopters

Third group adopting technology what %

(34%).,Early Majority

Fourth group adopting technology what %

(34%).,Late Majority

Last adopters resistant to change.,

Laggards

Sequence of technology adoption stages.,

Adoption Curve

Explains online relationship formation dynamics.,

Social Information Processing Theory

Nonverbal signals missing in online communication

.,Filtered-Out Cues

Symbols used to convey emotions in text.

,Emojis

Text formatting to express excitement or emphasis.

,Capitalization

Shortened forms of words used in communication.,

Abbreviations

Deliberate text arrangement to enhance clarity.

,Intentional Formatting

Framework for choosing communication mediums.

,Media Richness Theory

Communication channels with many cues available.,

Rich Media

Channels with fewer communication cues.,

Lean Media

Confusion from over-interpretation of rich media.,

Surplus Meaning

Messages requiring rich media for clarity.,

Complex Messages

Simple messages best conveyed through lean media.

,Straightforward Messages

Process of understanding and interpreting information.

,Sensemaking