E-Plex

Question 1

What is the E-Plex 2000?

Answer 1

A standalone electronic pushbutton lock that eliminates the need for physical keys, providing secure access control.

Question 2

What type of keypad does the E-Plex 2000 use?

Answer 2

A telephony-style pushbutton keypad, designed for easy programming and durability.

Question 3

What are the main advantages of the E-Plex 2000?

Answer 3

No need for physical keys, 100 user codes, battery-powered & multiple access modes.

Question 4

What is the power source of the E-Plex 2000?

Answer 4

3 x AA batteries located in the outside housing at the bottom, allowing 100,000 cycles before is needed.

Question 5

How many user codes can the E-Plex 2000 store?

Answer 5

Up to 100 unique user PIN codes.

Question 6

What are the three access modes available on the E-Plex 2000?

Answer 6

1️⃣ PIN Mode – Users enter a PIN for access.
2️⃣ Passage Mode – The door remains unlocked.
3️⃣ Lockout Mode – All users are temporarily locked out.

Question 7

What is the adjustable PIN code length for the E-Plex 2000?

Answer 7

4 to 8 digits.

Question 8

What is the anti-tamper lockout feature?

Answer 8

After 3 to 9 incorrect attempts, the lock temporarily disables access for 0 to 90 seconds… both are configurable.

Question 9

How long is the adjustable re-lock time?

Answer 9

2 to 20 seconds. Meaning, after a correct pin is entered, re-lock after this is adjustable between 2 - 20 seconds.

Question 10

What key override does the E-Plex 2000 have?

Answer 10

Kaba 1539 6-pin bump-resistant cylinder (Schlage “C” keyway).

Question 11

What lock types are available for the E-Plex 2000?

Answer 11

1️⃣ Cylindrical latch (standard).
2️⃣ MS2602 mortice lock (optional).

Question 12

What material is used for the keypad buttons?

Answer 12

Vandal-resistant solid metal pushbuttons.

Question 13

What is the lockset construction of E2000?

Answer 13

Heavy-duty commercial Grade 1, with a solid cast exterior housing and levers.

Question 14

What is the backset size for the cylindrical lock?

Answer 14

70mm (standard), with an optional 60mm backset.

Question 15

What is the minimum stile requirement?

Answer 15

127mm.

Question 16

How much does the E-Plex 2000 weigh?

Answer 16

3.63 kg (both cylindrical and mortice versions).

Question 17

Does the E-Plex 2000 require wiring?

Answer 17

No, it is battery-powered, eliminating wiring issues.

Question 18

What is the door thickness compatibility?

Answer 18

🔹 Cylindrical model: 35mm to 64mm (with an optional kit for up to 95mm).
🔹 Mortice model: 35mm to 50mm (with an optional kit for up to 64mm).

Question 19

What installation components are included?

Answer 19

✅ Lock assembly
✅ Installation manual & template
✅ Quick reference guide
✅ Operations manual
✅ Required hardware

Question 20

What is the fire rating of the E-Plex 2000?

Answer 20

2-hour fire rating (US Standards)

Question 21

What certification does the E-Plex 2000 meet?

Answer 21

ANSI & BHMA Grade 1 for durability.
The highest standard rating in the grading system established by American National Standards Institute (ANSI) & Builders Hardware Manufacturers Association (BHMA).

Question 22

Can the E-Plex 2000 be used outdoors?

Answer 22

Yes, it is indoor/outdoor rated and operates in temperatures from -35°C to 66°C.

Question 23

What is the standard finish & special order finishes for the E2000?

Answer 23

Stain Chrome is standard. Special order finishes include Satin Brass & Dark Bronze.

Question 24

What is the warranty period for the E-Plex 2000?

Answer 24

2-year warranty from the date of installation.

Question 25

How does the E-Plex 2000 track its warranty?

Answer 25

It has a built-in warranty counter in the lock's memory.

Question 26

Where is the E-Plex 2000 commonly used?

Answer 26

🏢 Commercial buildings (offices, retail, schools). 🏭 Industrial facilities (factories, warehouses). 🏥 Healthcare & government buildings. 🏠 Residential properties (apartments, homes).

Question 27

What are the top 5 key features of the E-Plex 2000?

Answer 27

1️⃣ Standalone, keyless access control (supports 100 user PINs). 2️⃣ Battery-powered (3 AA batteries) – lasts 100,000 cycles. 3️⃣ Multiple modes – PIN, Passage, and Lockout. 4️⃣ ANSI/BHMA Grade 1 durability – indoor/outdoor rated. 5️⃣ Audit trail (1,000 events) + key override option.

Question 28

What happens when the E-Plex 2000 is in Factory Mode?

Answer 28

The lock can only be opened using the default master code (12345678). To exit Factory Mode, the Master Code must be changed.

Question 29

How do you enter Programming Mode?

Answer 29

Press #MasterCode#, which allows you to configure access settings and lock functions.

Question 30

What does entering 099# do?

Answer 30

Resets to factory settings but retains Master and Manager Codes.

Question 31

What does entering 299# do?

Answer 31

Deletes all Access and Service User Codes but keeps Master and Manager Codes.

Question 32

How do you perform a Hard Reset if you don’t know the Master Code?

Answer 32

1️⃣ Remove a screw from the inside housing and press the Reset-to-Factory-Default button. 2️⃣ Wait 15 minutes for the reset sequence. 3️⃣ Enter the default master code (12345678).

Question 33

What are the four user levels in the E-Plex 2000?

Answer 33

1️⃣ Master User – Can configure all lock settings. 2️⃣ Manager User – Can add users but cannot change the Master Code or reset the lock. 3️⃣ Access User – Standard PIN-based users. 4️⃣ Service User – Temporary access user (valid for 1-24 hours).

Question 34

How long does a Service User code remain valid?

Answer 34

Between 1 and 24 hours, after which it is automatically deleted.

Question 35

How can you activate or deactivate Passage Mode?

Answer 35

Enter 399#1# to activate Passage Mode. Enter 399#0# to deactivate Passage Mode.

Question 36

What command activates Lockout Mode, preventing all users except the Master from accessing the lock?

Answer 36

499#1# (Activate Lockout Mode) 499#0# (Deactivate Lockout Mode)

Question 37

What happens when too many incorrect PIN attempts are entered?

Answer 37

After 3-9 incorrect attempts, the lock enters Tamper Shutdown Mode. It remains locked for 0-90 seconds (configurable).

Question 38

What is the default Tamper Lockout Time?

Answer 38

30 seconds after 4 incorrect attempts.

Question 39

How do you test the lock's diagnostics?

Answer 39

Enter 500#123456789*0# to test all buttons, LEDs, and the buzzer.

Question 40

What are the two installation options for the E-Plex 2000?

Answer 40

1️⃣ Cylindrical Latch (Standard or 60mm optional backset). 2️⃣ Mortise Lock (Uses MS2602 mortise prep).

Question 41

What should you do if the outside lever feels tight or doesn’t return to horizontal?

Answer 41

Loosen the mounting screws and adjust the alignment. Ensure the square spindle is correctly inserted.

Question 42

What tools are required for installing the lock?

Answer 42

✅ Ensure the latch retracts smoothly when turning the inside lever. ✅ Verify that the mechanical key override works. ✅ Test with the default Master Code (12345678).

Question 43

What happens when the batteries are low?

Answer 43

Both Red & Green LEDs flash together when a valid PIN is entered.

Question 44

What should you do if the lock doesn’t respond after a battery change?

Answer 44

1️⃣ Remove the battery pack for 10 seconds. 2️⃣ Reinsert the batteries and test the lock.

Question 45

What is the mechanical override key used for?

Answer 45

To enable the outside lever to function if the electronic system fails.

Question 45

What is the expected battery life of the E-Plex 2000?

Answer 45

100,000 cycles per set of three AA batteries.

Question 46

What must be done to correctly install a mechanical override key?

Answer 46

1️⃣ Insert the key and turn it clockwise until it stops. 2️⃣ Release the key and turn the outside lever to retract the latch.