E Marketing Flashcards
5S of internet marketing
Sell Serve - add value through i- advantage Speak - get closer Save - reduce costs by using information technologies to make ur business more efficient. Sizzle - extend the online brand
E marketing
To achieve marketing objectives through use of E-communication technologies
Smart e-marketing objectives
Start-ups
Establish mobile phone operator
Establish media company
Establish business to business engineering company
Reduce cost of routine customer service by 10% to enable focus on delivery of specialized customer service
Situation analysis
Environment analysis and review of internal processes and resources to inform strategy.
Demand analysis for e-business
Assessment of the demand for e-commerce services amongst existing and potential customer segments.
Customer scenario
Alternative tasks or outcomes required by a visitor to a website. Typically accomplished in a series of stages of different task involving different information needs or experiences.