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1
Q

what is controlling

A

is setting an organization’s goals and deciding how best to achieve them

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2
Q

what is organizing?

A

how activities and resources are to be grouped

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3
Q

what is leading?

A

is motivating members of the organization to work in the bet interests of the organization

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4
Q

efficient means?

A

using resources wisely and in a costeffective

way

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5
Q

effective means?

A

aking the right decisions and

successfully implementing them

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6
Q

manager is someone whose

A

primary responsibility is to

carry out the management process.

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7
Q

what is an organization

A

a group of people working together
in a structured and coordinated
fashion to achieve a set of goals

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8
Q

what is management

A

is a set of activities – planning and decision
making, organizing, leading, and controlling – directed at
an organization’s human, financial, physical, and
information resources with the aim of achieving
organizational goals in an efficient and effective manner.

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9
Q

four examples of resources used by an organization are

A

human resources, financial resources, physical resources information resources

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10
Q

what are four functions or basic activities of management?

A

Planning and decision making settings the organizations goals and decing howto best ahieve them
Organizing determining how best to group activities ad resources
Controlling monitoring and correcting ongoing activites to facilitate attainment
Leading motivating memebrs of the organization to work in the bet interests of the organization

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11
Q

what are the three level of managers?

A

Top managers
Middle Managers
First Line Managers employees

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12
Q

what are top managers?

A

small group create goals

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13
Q

whata are middle managers?

A

implement policies and plans of top managers, supervise and coordinate the activies of lower level managers

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14
Q

what are first line managers?

A

supervise and coordinate the activities of operating

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15
Q

what are the six areas of management?

A 
Marketing
Financial operations 
Human resources 
Administrative are generalists and familiar with all areas of
management
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16
Q

what is marketing management?

A

sell the product and work in new-product

development, promotion, and distribution

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17
Q

what is finacial management?

A

undertake accounting, cash management,

and investments.

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18
Q

what is human resources management?

A

hire and develop employees.

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19
Q

what are three managerial roles?

A

Interpersonal Roles Figurehead Leader Liaison Involves dealing with other people.
Informational Roles Monitor Disseminator, spokesperson Involves the processing of
information.
Decisional Roles Entrepreneur Disturbance handler Resource allocator Negotiator Relates
primarily to making decisions.

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20
Q

what are seven managerial skills?

A

Technical needed to accomplish specific work
Interpersonal ability to communicate
understand motivate
Conceptual ability to think in the abstract
Diagnostic ability to visualize most
appropriate response
Communiation effectively convey ideas to
others and effectively receive information
from others
Decision making skills ability to recognize
define problems opprtunities and resolve or
capitalize on them
Time management skills ability to prioritze
work efficiently delegate appropriately

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21
Q

what is a theory?

A

A conceptual framework for
organizing knowledge and
providing a blueprint for action.

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22
Q

describe the classical management perspective?

A

consists of two branches scientific and administrative management
focuses on ways to improve the production of workers

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23
Q

decribe the scientific branch

A

Focuses on ways to
improve the
production of
individual workers.

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24
Q

decribe the administrative branch of classical management perspective

A

Focuses on managing

the total organization.

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25
Q

frederick taylor developed what

A

the four step methid to overcome working below potential

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26
Q

what are some of the four step method contributions?

A

laid the foundation to management theory
identified key processes functions and
skills
made management a valid subject to study

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27
Q

what is behavior management perspective?

A

empahizes individual attitudes and behaviors and group processes

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28
Q

humans relation grew from what studies

A

from hawthorne studies argued that workers respond primarily to the social context of the workplace

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29
Q

the three basic needs in maslows theory are?

A

basic physchological self fullfilment

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30
Q

explain douglass mcgregor’s theory x?

A

pesimistic view of workers view of scientific managements

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31
Q

explain douglas mc gregor theory y?

A

a positive view of workers represents assumptions that humans relations advocates make

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32
Q

contributions of behavioral managemnt are?

A

gave insights into interpersonal processes
focused on these processes
viewed employees as resources

33
Q

what does quantative management perspective focus on?

A

descision making economic effectiveness mathematical models, and the use of computers

34
Q

what are the two branches of the quantative approach?

A

management science development mathematical models

operations management help organization produce efficiently

35
Q

contributions of quantative management perspective today are?

A

techniques to assist decision making
increased awareness of complex
processes

36
Q

describe the system perspective

A

By viewing organizations as systems, managers can better understand the importance of their
environment and the level of interdependence subsystems within the organization. Managers
must also understand how their decisions affect and are affected by the other subsystems
within the organization

37
Q

what is a system?

A

an interrelated set of elements

functioning as a whole

38
Q

what is an open system?

A

interacts with its

environment

39
Q

what is a closed system?

A

does not interact with its

environment

40
Q

what is a subsystem?

A

is a system within another system

41
Q

what is synergy?

A

two or more subsystems working together more than the total of what they might produce w orking alone

42
Q

what is entropy?

A

is a normal process leading to system decline

43
Q

what is the universal perspective?

A

tries to identify

the “one best way” to do something.

44
Q

what is the contingency perspective?

A

suggests appropriate managerial behaviors in a given situation believes each organization is unique

45
Q

what are contemporary management challenges today?

A 
unpredictablle economy
globalization presents may challenges
ethics and social responsibility
quality is the basis for competition
the shift toward service economy
the role and impact of social media
46
Q

what are two organization environments?

A

external environment and internal environment
external is everything outside organization that might affect it
internal environemnt is conditions and forces within an organization

47
Q

what are two external environments?

A

the general environement and the task environment

48
Q

who are the members in the general environment?

A

general environment is the set broad of dimension and forces in an organization surroundings that create its overall
context

49
Q

who are the members in the task environment?

A

specific groups or organization that influence an organization

50
Q

what is multiculturalism?

A

issues associated with differences in values, beliefs, behaviors, customs, and attitudes held by people in different
cultures.

51
Q

who is part of the internal environment?

A

owners who claim property rights to an organization
board of directors governing body to ensure its run
in best way for stockholders interests

52
Q

what is organizational culture?

A

set of values beliefs behaviors customs attitudes that help members in organization understand wahat it
stands for how and what it considers important

53
Q

what is the importance of organizational culture?

A

shape firms effectiveness and long term success increase productivity

54
Q

what are the determinants of the organizational culture?

A

starts withthe founder develops over a long period of time

detemined by corporate success and shared experiences

55
Q

what is multiculturalism?

A

issues associated with differences in values, beliefs, behaviors, customs, and attitudes held by people in different
cultures.

56
Q

what is diversity?

A

members differ from one another along on e or more important dimensions

57
Q

what are some resons for increasing diversity andmulticulturalism?

A

increased awareness that diversity improves the quality of the workforce and the globalization movement

58
Q

what does a glass ceiling mean?

A

perceived barrier keeping women from advancing to top management

59
Q

what are three basic perspectives on how environments affect an organization?

A

environmental change and complexity
competitive forces
environmental turbulence

60
Q

what are the five competitive forces?

A 
threat of new entrants
competitive rivalry
threat of subsitute
products
power of buyers
power of suppliers
61
Q

what is environmental turbulence?

A

changes in the environment expected or not expected to happen

62
Q

what are the six basic mechanism through which organizations adapt to their environments?

A 
social responsibility
information management
mergers acquisition and alliance
direct influence
strategic response
63
Q

what is social responsability?

A

boundary spanner someone who spends much of their time with others outside the organization to learn what other organizations are doing

64
Q

what is information management?

A

electronic systems which gather organizations and summarize information

65
Q

What 4 important purposes do Goals serve?

A 
provide guidance and unified direction
affects others aspects of planning
effective goal setting promotes good
planning
good planning facilitates future goal
setting
specific and moderately difficult goals
can motivate employees
goals provide an effective mechanism
for evaluation and control
66
Q

goals vary by three things in organzations?

A

level
area
timeframe

67
Q

Organizations establish many different kinds of goals. These goals vary by what 3 things?

A

strategic
tatical
operational
mission statemt

68
Q

What are the time frames of planning discussed?

A

long term
intermediate
and short term

69
Q

what is an action plan?

A

it operationalizes any other plan

70
Q

what is a reaction plan?

A

reacts to unfroseen events

71
Q

what is contingency planning?

A

The determination of alternative courses of action to be
taken if an intended plan is unexpectedly disrupted or
rendered inappropriate.

72
Q

what is crisis management?

A

The set of procedures the organization uses in the event

of a disaster or other unexpected calamity.

73
Q

what is a tactical plan?

A

A plan aimed at achieving tactical
goals, developed to implement
specific parts of a strategic plan.

74
Q

two types of operational plans discussed are?

A

single use plans

and standing plans

75
Q

major barriers to goal setting and planning are?

A

innapropriate goals
improper reward system
resistance to change

76
Q

management by objectives is?

A

A formal goal-setting process involving collaboration

between managers and subordinates.

77
Q

the six steps in the formal goal setting process are?

A

starting the formal goal settings porgram
establishment of the organizational goals and plans
collaborative goalsetting and planning
communicative
periodic view
evaluation

78
Q

strengths of formal goal setting are?

A

improved motivation
enhanced communication
focuses on appropriate goals

79
Q

weaknesses of formal goal setting are?

A

poor implementation
lack of top management support
assinged goals lead to lack of communtment resentment

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