Dp 6 - Strategies (Quality)

Question 1

Quality Control

Answer 1

involves inspecting a product at various stages of the production process, to ensure it meets designated standards, and discarding those that are unsatisfactory

Question 2

Quality Control: Efficiency

Answer 2

identifying and fixing the cause of an error prevents the error from reoccurring, which results in less waste being created during production, reducing waste allows a business to optimise its use of resources

Question 3

Quality Control: Effectiveness

Answer 3

removing defective products prevents customers from receiving faulty goods or services, this can allow a business to meet objectives of increasing “sales and market share

Question 4

Quality Control: +

Answer 4

+ Providing customers with consistently high-quality products, minimising the number of faulty goods or services they receive, can improve a business’s reputation
+ Reducing amount of faulty good/services that are sold to customers can minimise the number of refunds the business is required to complete

Question 5

Quality Control: -

Answer 5

• Can be boring and monotonous work for employees to check the production line for defects
• Can be time consuming to identify and address the causes of errors in production

Question 6

Quality Assurance

Answer 6

involves a business achieving a certified standard of quality in its production after an independent body assesses its operations system

Question 7

Quality Assurance: Efficiency

Answer 7

preventing errors before they occur reduces the number of faulty products produced, reducing a business’s waste, allowing optimal use of resources

Question 8

Quality Assurance: Effectiveness

Answer 8

customers are more inclined to purchase from a business with certified quality standard, allowing a business to increase sales and meet the objectives of increasing profit and market share

Question 9

Quality Assurance: +

Answer 9

+ Reduced number of errors enables production to flow smoothly
+ Gaining external certification can be harnessed as a marketing tool by the business, allowing it to increase sales

Question 10

Quality Assurance: -

Answer 10

• Employees may have to be trained to comply with new procedures
• Can be expensive to organise an external body to assess the operations system of a business

Question 11

Total Quality Management

Answer 11

a holistic approach whereby all employees are committed to continuously improving the business’s operations system to enhance quality for customers

Question 12

TQM: Efficiency

Answer 12

continuously improving the quality of the production system can prevent errors from occurring and reduce the number of discarded products -> optimal use of resources

Question 13

TQM: Effectiveness

Answer 13

by determining customers needs and wants, TQM can improve levels of customer satisfaction and allow a business to meet the objectives of increasing sales and profit

Question 14

TQM: +

Answer 14

+ Adapt TQM to suit its specific business requirements
+ Employees may feel more valued if they are involved in process of improving quality

Question 15

TQM: -

Answer 15

• May take time for a business to enjoy the benefits of TQM as it requires a shift in culture
• Introducing TQM can be costly for a business as employees may have to be trained so they can continuously identify methods to improve quality