Dotpoint 1.2 Flashcards
What are management skills?
The abilities that a manager must have in order to do their job properly.
List the key management skills.
- Communication
- Delegation
- Planning
- Leading
- Decision Making
- Interpersonal
Define communication in the context of management.
The transfer of information to one or more persons.
What forms can communication take?
- Reading
- Writing
- Speaking
Why is communication essential for managers?
To oversee employees and ensure the achievement of business objectives.
What is delegation?
The process of passing down the responsibility and authority of tasks to subordinates.
What is a key benefit of delegation?
Enables top managers to spend more time on important issues and strategic decision making.
What are the steps involved in the delegation process?
- Planning
- Selecting the right employee
- Communicating the task
- Monitoring progress
What is the importance of planning in management?
The process of determining a business’s objectives and establishing strategies to achieve these aims.
What does the planning process improve?
A business’s level of organisation.
What are the five steps of the planning process (SADIM)?
- Set Objectives
- Analyze the present situation and future opportunities
- Develop and Evaluate Alternatives
- Implement the Plan
- Monitor and evaluate results
What is a SWOT analysis?
A tool used to measure the current position of the organization and consider future opportunities and threats.
Define leading in a management context.
Influencing and motivating staff to achieve organizational objectives.
What is decision making in management?
The skill of selecting a suitable course of action from a range of options.
What are the two types of decision making styles?
- Centralised
- Decentralised
What are the steps involved in the decision-making process?
- Clarify and define the problem
- Determine alternatives
- Choose an alternative
- Implement the decision
- Monitor the decision
What is interpersonal skill in management?
The skill of creating positive interactions with other employees to foster beneficial professional relationships.
What impact does employee satisfaction have on a business?
It can influence productivity and therefore the business’s overall success.
True or False: Autocratic managers typically delegate tasks.
False
In which management style is decision making often centralised?
Autocratic and persuasive managers.
Fill in the blank: The ability to relate to staff and being empathetic to their needs is more prevalent in _______ styles.
[consultative, participative, and laissez faire]
What does effective communication in management involve?
Clearly sharing information and responding to both verbal and non-verbal means.
List two advantages of effective delegation.
- Builds confidence, trust, and skills in subordinates
- Motivates employees by giving them a sense of responsibility
What can a poor customer service rating be classified as in a SWOT analysis?
Weakness
