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RD Exam > Domain III: Management of Food and Nutrition Programs and Services > Flashcards

Domain III: Management of Food and Nutrition Programs and Services Flashcards

1
Q

What are the 5 functions of management?

A 
plan
organize
staff
direct
control/evaluate
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2
Q

policies vs. proceedures

A

general decision making guides (policies)

chronological sequence of events (procedures)

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3
Q

Narrow Span of Control

A

needed with newly hired personnel

need more managers

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4
Q

Wide Span of Control

A

used with highly trained and highly motivated workers

fewer levels and managers needed

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5
Q

Meal Equivalents for Acute Care Conventional Operation

A

17 min/meal; 3.5 meals/labor hour

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6
Q

Meal Equivalent

A

amount of all food sales divided by average cost of typical meal

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7
Q

Master Schedule

A

serves as overall plan
days on/off and vacations
basis for weekly schedules

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8
Q

Shift Schedule

A

staffing patterns for specific operations (trayline shift)

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9
Q

Production Schedule

A

time sequencing of events required to produce a meal

employee assignments and menu items

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10
Q

Absolute vs Adjusted FTE

A

Absolute: minimum number of employees needed to staff the facility
adjusted: takes into account benefit days and days off

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11
Q

FTE/day

A

labor hours worked/day
/
8

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12
Q

FTE week

A

labor hours worked/week
/
40

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13
Q

FTE Year

A

labor hours worked per year
/
2080

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14
Q

Productivity is the

A

Ratio inputs to outputs

to increase productivity, increase output decrease inputs

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15
Q

Meals per Labor Hour

A

meals produced/# hours worked

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16
Q

Labor Turnover Rate

A

number of employees terminated/total positions in department

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17
Q

Maslow’s Hierarchy of Needs

A

Basic Needs:
from bottom up
physiological (survival): food, clothing, shelter, pay benefits, working conditions, schedule
security and safety: insurance, retirement plans, job security

Higher Human Needs:
social: organized activities
self-esteem: job title, praise, promotions
self-realization and actualization: realizing potential growth, advanced training, job enrichment

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18
Q

Rank leadership styles from most to least control

A 
autocratic
consultative
Burecratic 
participative
democratic
laissez faire (free rein)
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19
Q

Country Club Management

A

employee-centered
high concern for people
low concern for production

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20
Q

Team Management

A

most desired style

most concern for people and production

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21
Q

Impoverished management

A

minimum effort to get work done

low concern for people and production

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22
Q

Authority, autocratic, obedience

A

high concern for production
low concern for people
people are like machines

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23
Q

Scientific Management

A

focuses on the physical aspects of the job

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24
Q

Management by Objectives

A

type of democratic management that provides control within organization
establishes objectives with employees
participative leadership

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25
Steps for Controlling/Evaluating
1) establish quality and quantity standards 2) measure performance 3) compare to standard 4) Take corrective action
26
Steps for Decision Making Process
1. recognize and analyze problem 2. assess 3. determine workable solutions 4. gather data 5. choose solutions 6. take action 7. follow-up action
27
Reward Power
ability to reward another for carrying out an order
28
Coercive Power
ability to punish another for not carrying out requirements
29
Position Legitimate Power
subordinate acknowledges that influencer has the right to exert influence due to position
30
Expert Power
influencer has relevan expertise
31
Referent Power
how well you are liked
32
Standards of Practice
describes in general terms a competent level of nutrition care practice as shown by NCP
33
Standards of Professional Performance
describes a competent level of behavior in the professional role
34
National Labor Relations Act / Wagner Act
Pro Labor | guaranteed right to organize and join labor unions
35
Civil Rights Act
prevents discrimination on the basis of race, color, national origin prohibits sexual harassment
36
Equal Employment Opportunity Act
prevents discrimination in employment on race, color, religion, sex, national origin, political affiliation
37
Fair Labor Standards Act
set minimum wage
38
Family and Medical Leave Act
applies to agencies employing > 50 workers up to 12 workweeks of unpaid, job-protected leave during any 12 months for: birth/adoption, care for immediate family member, serious health condition guaranteed an equal job but not same job
39
Americans with Disabilities Act
must provide reasonable accommodations | aisles (36") and doors (32"), install ramps, lower shelves, flashing alarm lights
40
What is Job Enrichment
upgrades job by adding motivating factors | increases number of tasks and control the employee has over a job
41
Job Description vs. Specification
A job specification is a statement of the specific knowledge, skills, abilities and other attributes required of the person performing the job. A job description is a statement of the different tasks, duties and responsibilities that make up a job.
42
During recruitment which law makes it illegal to ask about a candidates race, religion, sex, natural origin, age, marital status
Fair Employment Practice Law
43
Sales, counseling, and management positions would most likely follow which type of interview?
unstructured (non-directed)
44
Which criteria for promotion do unions use?
seniority
45
Steps of Bargaining in Order
1) bargaining between union steward and management 2) mediation: neutral person helps settle differences 3) arbitration: hearing to dissolve a dispute
46
Operating Budget
forecasts of revenues, expenses, and profit for a specific period of time
47
Cash budget
projects revenues and expenses, showing inflow and outflow of cash purpose is to determine if funds will be available when needed
48
Capital Budget
plant facilities, equipment, cost of improvements and repairs can be used to determine if projects are worth the investment
49
Traditional Budget
uses existing budget as a base and projects changes for the ensuing year in relation to current budget
50
Zero-Based Budget
begin at zero, must justify each expense | planning oriented
51
Fixed Budget
prepared at one level of sales or revenue | no expected major chaneg
52
Flexible Budget
adjusted to various levels of operation with varying levels of sales or revenues throughout the year
53
performance budget
details what it costs to perform an activity
54
Indirect Costs
not affected by sales volume | rent, taxes, insurance
55
Direct, Variable Costs
varies directly with changes in sales directly involved in service to customer china, silver, food, laundry, repairs
56
Semi-variable Costs
labor, maintenance, utilities
57
Income Statement
shows operating results over a period of time | presents income, expenses and profit or loss over the course of the budget period
58
Balance Sheets
shows financial condition as of.a particular date | lists assets, liabilities, equity
59
Assets
cash, inventory, account receivable
60
Assets =
liabilities + capital (equity)
61
Liquidity Ratios
assess ability to meet short term debt
62
Turnover Rates
examines how efficiently an organization is utilizing its assets
63
Net Worth Ratios
ability to meet long term debt
64
Profit Margin
net profit/sales (revenue)
65
Cost of Sales
cost of the raw food and beverages sold
66
Gross Profit
total sales - cost of goods sold
67
Net Profit
gross profit - expenses
68
Marketplace
where service will be offered
69
Market Segmentation
divide market into groups of people with similar needs
70
Merket Niche
need you are trying to fill
71
4 p's of marketing
product, place, price, promotion
72
Social Marketing
use of marketing principles to advance a cause, idea or behavior
73
Business Marketing
filling customers needs or desires
74
Breakeven Point
fixed costs/selling price-variable cost
75
When costs increase the breakeven point
increases
76
promotions pricing
done for short period of time | sale or special price is done to increase sales during a slow period
77
loss leaders
items priced lower to draw people in the hope that they will purchase other items at normal markups
78
Cost Profit Pricing
guarantees a certain profit with each sale
79
Cost Benefit Studies
determines whether the goal of an intervention is worthwhile `in terms of cost
80
Cost/Effectiveness Analysis
compares costs of alternative strategies
81
Negotiator
deals with individuals and other organizations
82
Figurehead
performs duties of a symbolic, legal, or social nature
83
Liason
establishes and maintains contacts outside the operation to gather information or get cooperation
84
Spokesperson
transmits information from inside the organization to outside the organization

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