Domain C: Risk Management

Question 1

Risk Assessment/Identification

Answer 1

Process of identifying the risks specific to the destination, meeting or business event being planned.

Question 2

What are the 4 basic stages of risk management?

Answer 2

Preparedness, response, recovery, and mitigation

Question 2

What are the 4 steps in risk management?

Answer 2

Risk assessment (identify risk), risk analysis (analyze risk), crisis planning (developing the risk management plan), crisis response (implementing the planned responses to the specific crisis that occurs)

Question 3

What is a SWOT analysis?

Answer 3

Strengths, Weaknesses, Opportunities, Threats

Question 4

SWOT Elements Internal to the Meeting

Answer 4

Strengths & Weaknesses

Question 5

SWOT Elements External to the Meeting

Answer 5

Opportunities & Threats

Question 6

What are the three categories of threats?

Answer 6

Natural disasters, human-caused, technological

Question 7

What three choices does a MP have when facing a risk?

Answer 7

Accept/ignore risk, manage/mitigate risk, or avoid risk

Question 8

What are three risk management or mitigation techniques?

Answer 8

Reduce probability of risk occurring, reduce consequences if risk occurs, transfer risk to another party (contract/insurance)

Question 9

What four elements should a risk management plan have?

Answer 9

Chain of command, emergency and control procedures, Spokesperson (media), implementation strategies

Question 10

What does commercial general liability/public liability insurance cover?

Answer 10

Claims involving bodily injury and property damage. Protects businesses from damage or loss that occurs on business premises. High Limit.

Question 11

What does umbrella policy insurance cover?

Answer 11

insurance to cover gaps in coverage under the primary insurance policies. Most claims will be covered by primary insurance policy, so umbrella policies are inexpensive. Common in US.

Question 12

What does Fire Liability insurance cover?

Answer 12

fire damage in building due to negligence.

Question 13

What does Medical Liability Insurance cover?

Answer 13

reimbursement of medical expenses for injuries that occur at the site regardless of legal liability.

Question 14

What does Independent contractor liability insurance cover?

Answer 14

protects you against and suit brought against you or the event sponsor as a result of negligence on the part of the independent contractor.

Question 15

What does Products liability/host and alcohol liability insurance cover?

Answer 15

protects you (if you operate a food concession or serve food and drink at a reception or dinner) against claims such as food poisoning. Host/Alcohol insurance protects against claims resulting from serving alcoholic beverages and may be required in certain jurisdictions.

Question 16

What does additional insured insurance cover?

Answer 16

when there is substantial lability exposure for injury to persons and/or damage to property, have your organization named as an additional insured on the lessors insurance policy.

Question 17

What does Valuable papers and records insurance cover?

Answer 17

pays for the cost of reproducing any papers, pamphlets or records as a result of damage by fire, water, vandalism, etc.

Question 18

What does On-site Office insurance cover?

Answer 18

computers, laptops, mobile devices, walkie-talkies and other equipment a group owns or rents for use at the event facility. Insured again loss or damage by fire, theft, explosion, water damage, vandalism, and malicious mischief. Burglary and robbery insurance is available to cover cash and checks.

Question 19

What does exhibits insurance cover?

Answer 19

Exhibitors can insure their exhibit property through a special program that may be offered on a voluntary basis for coverage at the exhibition site as well as transit to and from.

Question 20

What does Employer’s liability/workers compensation insurance cover?

Answer 20

covers employees that work at the event. If temp on-site staff.

Question 21

What does travel insurance cover?

Answer 21

MP can provide travel insurance to and from event for the term of the event.

Question 22

What does non-appearance insurance cover?

Answer 22

any losses incurred as a result of speakers or entertainers non-appearance.

Question 23

What does Event Cancellation insurance cover?

Answer 23

protects a group against loss of revenue if the event is interrupted or cannot be held because of fire, weather, strike, or other insured hazard. Can also cover reasonable extra expenses incurred because of adverse circumstances.

Question 24

What does Enforced Reduced Attendance insurance cover?

Answer 24

Protects you from lower than expected attendance due to a certain circumstance beyond your control (mostly force majeure events).

Question 25

What does Property Damage insurance cover?

Answer 25

Covers your own property that you take on-site to an event.

Question 26

What does Money Insurance insurance cover?

Answer 26

Indemnifies you against the loss of the cash or checks while at the venue or in direct transit to or from the bank.

Question 27

What does Third-party Losses liability insurance cover?

Answer 27

research will usually be necessary into the liability of the event organizer for any losses incurred by subcontractors when an event is cancelled through natural causes. These can be covered by insurance if they are specified in advance.

Question 28

What is threat assessment?

Answer 28

The process of assessing the threats to people, property, the organization, the meeting, or any of the other at-risk elements identified during the risk assessment.

Question 29

What is capability assessment?

Answer 29

The positive risk-reducing aspects of the meeting components.

Question 30

What two main things that an emergency response plan.

Answer 30

Getting people out of harms way and contacting the proper emergency responder.

Question 31

What are the six types of security?

Answer 31

Contracted, Law enforcement, peer, personal, proprietary, and volunteer.

Question 31

What is the max number of steps that an emergency response plan should have?

Answer 31

10 steps

Question 33

What is contracted security?

Answer 33

When an outside company is hired to provide uniformed or non-uniformed security personnel for a meeting or event.

Question 34

What is law enforcement security?

Answer 34

On or Off duty law enforcement officers may be used and may be uniformed or in plain clothes.

Question 35

What is peer security?

Answer 35

Trained security personnel that may be of a similar age and appearance as the meeting or event participants are “peers.” Generally dressed as the meeting or event attendees are but are clearly designated as security.

Question 36

What is personal security?

Answer 36

Bodyguards. Personal security may be assigned to one person or to a small group of people.

Question 37

What is proprietary security?

Answer 37

Security personnel employed by a venue, company, or organization with a defined scope of responsibility.

Question 38

What is volunteer security?

Answer 38

Unpaid volunteers with a variety of responsibilities. Often provide information, direct traffic, and check credentials but rarely handle situations that rise to the level of danger, including theft or physical risk.

Question 39

What is due diligence?

Answer 39

The MP must do what a reasonable, prudent colleague would do int he same circumstances. The organization will commit enough resources and effort to projects, daily operations, and major initiatives to avoid or mitigate risk.

Question 40

What is negligence?

Answer 40

Does not meet a reasonable expectation or does something that should not be done.

Question 41

Who are Key Stakeholders?

Answer 41

Event planner, internal risk management department, public relations team/firm, Suppliers (event venue, transportation), local authorities (fire department, police), Insurance providers.

Question 42

What do you need to confer with authorities when creating an emergency response plan?

Answer 42

Venue access, venue information, onsite medical personnel and equipment, offsite medical care, and communication.

Question 43

What communication information should be included in an emergency response plan?

Answer 43

Direct telephone numbers & extensions, mobile numbers, emails, and social media, destination emergency response providers, handheld radio channels, emergency outgoing voicemail messages and websites

Question 44

Why should you have an incident report?

Answer 44

An incident report form completed at the time of an incident is the best record of what occurred and can be used later against a charge of negligence.