Domain 5 Flashcards
Administrators can ______a solution to a networking issue, thus circumventing problems such as
revenue loss or frustrated employees.
When listening actively to a customer, administrators should avoid________ them whenever
possible.
A multimeter is a troubleshooting tool used to measure electrical ________, such as voltage.
Both ends of an ________cable are plugged into a cable tester to test for a bad network connection.
If a tone is not generated when a _______is made, then there might be an issue with the cable.
The ______cable equivalent of an OTDR is a TDR.
The ping command is used to test connectivity to a______.
Tracert is used to identify the ______causing a connectivity problem.
Pathping has functionality of both the ping and ______commands.
Telnet transmits data in_____ text, thus making it insecure.
To get help on the ipconfig command, one should type ipconfig, a space, and a ________.
The netstat -a option displays open and ________ports.
The ______service is on port 143.
Users can run ______the command to bring up the addresses of the thirteen root domain servers.
Troubleshooting involves a seven-step process used by administrators to find
and solve various networking issues, particularly in small- to medium-sized
businesses.
Arrange the steps of the troubleshooting process from 1-7 in order
from beginning to end.
a. _____Establish a plan to solve the problem.
b. _____Identify the problem.
c. _____Establish a theory of probable cause.
d. _____Document the solution.
e. _____Implement the solution or escalate it.
f. _____Test the theory.
g. _____Verify that the solution worked.
If a user gets stuck on solving a problem, why is it important to escalate the solution?
Etiquette and professional conduct are very important when troubleshooting a
network situation. By following certain rules of conduct, administrators can calm
a high-stress situation and provide customers with quality service.
Indicate whether the following statements are true or false.
a. _____ Use jargon to clarify technical explanations
when troubleshooting for clients.
b. _____ Maintain a positive attitude and project
confidence when speaking to customers.
c. Practice cultural sensitivity by avoiding titles.
d. _____ Keep confidential data confidential.
e. _____Avoid distractions such as personal calls while
interacting with customers
Several hardware tools are available to help users troubleshoot issues with
devices and cables. Two such tools are the multimeter and the cable tester.
With the multimeter tool, users can measure the electrical current in devices.
The cable tester tool helps evaluate the effectiveness of Ethernet cables.
List three metrics that a multimeter tool can evaluate.
a.
b.
c.
Indicate whether the following statements are true or false.
a._______A multimeter can identify which cables need to
be redone or replaced.
b._______ A cable tester can identify whether a cable is straight-through or crossover.
c. _______A cable tester helps determine if a bad network connection is due to a cable issue.
Other hardware troubleshooting tools include a tone generator (or toner probe),
a time-domain reflectometer (TDR), and an optical time-domain reflectometer
(OTDR). Each tool is used to identify issues with a specific type of cable. Tone
generators and OTDRs work with copper cables, while OTDRs work with fiber
optic cables.
Indicate whether the following statements are true or false.
a._________When using a TDR, if a signal goes through the
cable, the cable has a bad network connection.
b. _________An OTDR can identify faults such as kinks and
breaks in fiber optic cables.
c. _________A tone generator is connected to one end of a
cable connection, while a toner probe is connected to the other end.
d. _________Tone generators help determine which cable is terminated in which spot in a 220 block.
