Domain 3 Flashcards

1
Q

What is Autocratic Leadership?

A

Leader makes decisions with little input. Effective in crisis situations.

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2
Q

What is Democratic Leadership?

A

Encourages group participation in decision-making. Leads to higher job satisfaction.

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3
Q

What is Laissez-Faire Leadership?

A

Hands-off approach; minimal supervision. Best for highly skilled, self-motivated employees.

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4
Q

What is Transformational Leadership?

A

Focuses on innovation, motivation, and change. Inspires employees to achieve goals.

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5
Q

What is Transactional Leadership?

A

Uses rewards and punishments to manage employees. Focuses on maintaining routine operations.

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6
Q

What does the Fair Labor Standards Act (FLSA) establish?

A

Minimum wage, overtime pay, and child labor laws. Exempt vs. non-exempt employees.

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7
Q

What does Equal Employment Opportunity (EEO) prohibit?

A

Discrimination in hiring and employment based on race, gender, religion, disability, etc.

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8
Q

What does the Americans with Disabilities Act (ADA) require?

A

Reasonable accommodations for employees with disabilities.

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9
Q

What does the Family and Medical Leave Act (FMLA) provide?

A

Up to 12 weeks of unpaid leave for eligible employees for medical conditions, childbirth, or family care.

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10
Q

List the Progressive Discipline Steps.

A
  • Verbal warning
  • Written warning
  • Suspension
  • Termination
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11
Q

What is the difference between Fixed and Variable Costs?

A

Fixed costs do not change with production (rent, salaries); variable costs fluctuate with production (food, utilities).

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12
Q

What is the Prime Cost Method – Menu Pricing Formula?

A

(Food Cost + Labor Cost) × Markup Factor = Selling Price.

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13
Q

What is the Break-Even Point Formula?

A

Fixed Costs ÷ (Selling Price - Variable Cost per Unit) = Break-Even Quantity.

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14
Q

What is the Inventory Turnover Rate Formula?

A

Cost of Goods Sold ÷ Average Inventory Value.

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15
Q

What is the difference between Cost-Benefit Analysis (CBA) and Cost-Effectiveness Analysis (CEA)?

A
  • CBA: Measures program benefits in financial terms
  • CEA: Compares different interventions based on outcomes.
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16
Q

What is the Conventional Foodservice System?

A

Foods prepared on-site and served immediately. High food quality, flexible menus, but labor-intensive.

17
Q

What is the Commissary Foodservice System?

A

Centralized production, distributed to satellite locations. Cost-effective but requires transportation.

18
Q

What is the Ready-Prepared Foodservice System?

A

Food is prepared in advance and stored for later use. Requires blast chilling or cook-chill technology.

19
Q

What is the Assembly-Serve Foodservice System?

A

Pre-prepared foods, minimal cooking on-site. Lower labor costs but higher food costs.

20
Q

What is the difference between Cycle Menu and Static Menu?

A
  • Cycle Menu: Repeats after a set period (hospitals, schools)
  • Static Menu: Same menu daily (restaurants, fast food).
21
Q

What are the 7 Steps of HACCP?

A
  • Conduct hazard analysis
  • Identify critical control points (CCPs)
  • Set critical limits
  • Monitor CCPs
  • Corrective actions
  • Verify effectiveness
  • Recordkeeping.
22
Q

What are key risks associated with Foodborne Pathogens?

A
  • Salmonella: Raw eggs, poultry
  • E. coli: Undercooked beef, raw produce
  • Listeria: Deli meats, soft cheeses (risk for pregnant women).
23
Q

What is the Temperature Danger Zone?

A

41°F to 135°F (Bacteria grow rapidly).

24
Q

What is the correct order for a 3-Compartment Sink?

A
  • Wash (110-120°F)
  • Rinse
  • Sanitize.
25
What are the dishwashing machine temperatures?
* Pre-rinse: 110-140°F * Wash: 150-165°F * Final Rinse: 180°F.
26
What are the 4 P’s of Marketing?
* Product * Price * Place * Promotion.
27
What is Market Segmentation?
Dividing a target market based on demographics, psychographics, behavior.
28
What is the difference between Brand Loyalty and Brand Awareness?
* Loyalty: Repeat customers, preference for brand * Awareness: Recognition and knowledge of brand.
29
What methods are used to measure Customer Satisfaction?
* Surveys * Focus groups * Plate waste studies * Online reviews.
30
What is a Mystery Shopper Program?
Used to assess service quality and employee performance.
31