DOMAIN 2 QUIZ: Psychological Concepts & Support Systems Flashcards
To actively engage clients in their health regimen, the case manager should:
a. discuss common causes of nonadherence with the client
b. recognize the clients inappropriate behavior
c. decide which strategies to implement
d. review inappropriate strategies with the client
a. discuss common cause of nonadherence with the client
A lack of knowledge of cultural differences by the case manager can result in:
a. appropriate community referrals
b. unacceptable outcome goals
c. acceptance of care by the client
d. adherence to the care regimen
b. unacceptable outcome goals
Best practices for helping families cope with crisis initially include recognizing their:
a. sources of resilience and strength
b. preferred communication style
c. history of drug and alcohol use
d. need for intervention
a. sources of resilience and strength
A goal of hospice is to:
a. provide pain-free death
b. provide comfort and support to patients and families
c. explore options for clinical trials
d. find additional resources to pay for care
b. provide comfort and support to patients and families
The most common form of elder maltreatment is:
a. financial abuse
b. physical abuse
c. exploitation
d. neglect
d. neglect
The Patient Health Questionnaire 2 and 9 (PHQ-2 and PHQ-9) are used to screen clients for:
a. anxiety
b. pain levels
c. physical health
d. depression
d. depression
The belief that one’s own culture is superior to other cultures is:
a. stereotyping
b. ethnocentrism
c. racism
d. proxemics
b. ethnocentrism
Conflict resolution is the ability to:
a. negotiate fair agreements and proactively resolve discord in a forthright manner
b. minimize discord and avoid confrontations in front of the client/support system
c. directly address discrepancies in team member roles and responsibilities
d. develop working alliances and recognize that conflict is inevitable in health care situations
a. negotiate fair agreements and proactively resolve discord in a forthright manner
Social determinants of health (SDOH):
a. defines the best case management client
b. defines who a person will become
c. include food, safety, environment, education, and other factors
d. has no valid use
c. include food, safety, environment, education, and other factors
The most important session in the coaching process is:
a. re-evaluation
b. initial planning
c. brainstorming
d. action steps
b. initial planning
The Brain Injury Association of America is a resource for clients and caregivers that provides:
a. housing alternatives
b. reimbursement for care coordination
c. education, referrals, and support
d. financial assistance
c. education, referrals, and support
Neuropsychological testing can be used to:
a. monitor progression of organic mental disorders
b. identify transferable job skills
c. diagnose multiple sclerosis (MS)
d. evaluate the effectiveness of antidepressants
a. monitor progression of organic mental disorders
The most common strategy used for conflict resolution is:
a. communicating
b. avoiding
c. collaborating
d. competing
c. collaborating
Ensuring that your client understands that there are different options to choose form for care and services promotes:
a. individual responsibility
b. shared decision making
c. cooperative action
d. relationship building
b. shared decision making
Behavioral health treatment is provided most commonly by:
a. social workers
b. community health workers
c. primary care physicians
d. psychiatrists
c. primary care physicians
The necessary or key aspects of change are:
a. motivate, make the change, manage, maintain
b. precontemplation, contemplation, preparation, action, maintenance, termination
c. recognition, readiness, realization, remediation
d. awareness of need, desire to change, determining the method, encouraging progress
b. precontemplation, contemplation, preparation, action, maintenance, termination
Bereavement support should include education that a clients grieving may:
a. peak at one or two months
b. last up to one year
c. cause depression for months
d. be a lifelong process
d. be a lifelong process
Health promotion is the art and science of helping people:
a. find a medical provider
b. identify correct food choices
c. avoid all medications
d. strive for physical, mental, and social well being
d. strive for physical, mental, and social well being
Diminished capacity or a physical or mental impairment that results in an adults inability to perform essential care to ones personal needs is best described as:
a. dual diagnosis
b. self neglect
c. client activation
d. activities of daily living (ADLs)
b. self neglect
An example of enhancing a clients acquisition of abilities and skills necessary for success is:
a. allowing the client to experiment with certain behavior/strategies
b. instructing the client about change behavior on an ongoing basis
c. requesting the client advise the case manager of all major changes before implementing the change
d. expressing sympathy toward the client
a. allowing the client to experiment with certain behavior/strategies
Case managers commit to the appropriate use of resources and empowerment of clients to:
a. meet quality standards
b. achieve quality measures
c. meet company policy
d. develop trust-based interaction
b. achieve quality measures
A clients self-care ability involves knowing what to do, how to do it, and why it is important and can be described as:
a. health literacy
b. client advocacy
c. cognitive evaluation
d. self-assessment
a. health literacy
Case managers should communicate to their clients/support systems with:
a. empathy
b. assertiveness
c. authority
d. sympathy
a. empathy
Behavioral or cognitive goals are those the client:
a. has been told to meet
b. establishes as a change agent
c. is fully in charge of accomplishing
d. will need assistance to obtain
c. is fully in charge of accomplishing
Which method can a case manager use to verify if a client understands what is being taught:
a. teach-back technique
b. direction instruction
c. closed communication
d. cooperative learning
a. teach-back technique
