Domain 2 - BC / DR Flashcards
What is the definition of COOP in BC / DR?
Continuity of Operations Plan. This is how we keep operating in a disaster.
What is the definition of the crisis communication plan?
How we communicate internally and externally during a disaster.
What is the definition of a cyber incident response plan?
How we respond to cyber events.
What is the definition of Occupant Emergency Plan (OEP)?
This is how we protect our facilities, staff and environment in a disaster.
What is the definition of a Business Recovery Plan (BRP)?
Business Recovery Plan. This is a list of the steps that need to be taken to restore normal operations after recovering from a disruptive event.
What is a continuity of support plan?
Focuses on support of specific IT systems and applications.
What is the definition of a Crisis Management Plan (CMP)?
This gives us effective management of the organization in the event of a disaster.
How often should the business continuity plan be reviewed?
Every time new assets are added.
What are the three disaster categories?
Natural, Human, Environmental (servers, HVAC, UPS, etc..)
What should a Disaster Recovery Plan answer?
The objective, the teams responsible, and the procedures when a disaster hits.
What is the disaster recovery plan lifecycle?
Mitigation, preparation, response, and recovery.
What is a walk-through / tabletop exercise?
A group of managers and critical personnel sitting down and talking through the recovery process.
What is the definition of RPO
The acceptable amount of data that can not be recovered.
What is the definition for Maximum tolerable downtime (MTD)?
The time to rebuild the system and configure it for production use.
What is the definition for Work Recovery Time (WRT)?
How much time is required to configure a recovered system.
What is the definition of Mean time between failures (MTBF)?
How long until we are expecting a system to fail.
What is the definition of Mean time to repair (MTTR)?
How long will it take to recover a failed system.
What is the definition of Minimum Operating Requirements (MOR)?
The minimum system requirements for our critical systems to function.
What is a Reciprocal Agreement Site?
A contract with another organization in the same LOB that will give us space in their datacenter.
What is the definition of an event in incident management?
An observable change in state. Neither negative or positive.
What is the definition of an incident in incident management?
Multiple adverse events happening in the system or network.
What is the definition of a problem in incident management?
An incident with an unknown cause.
What is the definition of inconvenience in incident management,
non-disruptive failures.
What is the definition of a disaster in incident management?
When the facility is unusable for 24 hours or longer.
What is the definition of a catastrophe in incident management?
When the facility is destroyed.
What are the 8 steps of the incident management lifecycle
preparation
detection
response
mitigation
reporting
recover
remediation
lessons learned
