Domain 1 IA Operations - TQM In IA Operations

Question 1

What are the 8 steps to apply and implement TQM approaches in audit operations as per US Gov Accountability Office?

Answer 1

1) Initial Quality Assessment - Identify customers, their needs, how to meet their needs, assess quality of audit products and interview customers.
2) Chief audit exec awareness - training TQM philosophy not program
3) Formation of quality council - audit mgrs, audit supervisors and audit staff be part of quality council, should acquire knowledge of TQM practices, tools. Council should report to CAE.
4) Fostering teamwork in audits - audit dept should establish a participative environment - foster teamwork and quality work
5) Development of prototypes - to convince doubtful auditors about TQM, quality council should demonstrate practical value by creating visible prototypes and productivity initiatives
6) Celebration of success - audit dept should publicise achievements
7) Organisational implementation - all units and all locations of audit dept should successfully implement audit quality methods
8) Annual audit quality review -