Domain 1/6: Organization Communication (24%) Flashcards
Communicating effectively can influence what?
Actions
What is the difference between inter & intrapersonal communication?
Inter is the way you exchange information with others; intra is internal.
What is the difference between physical & psychological noise?
Physical is environmental; psychological is anything that makes it harder to understand the message.
What is the difference between deductive & inductive reasoning?
Example: TBD
Inductive reasoning aims at developing a theory while deductive reasoning aims at testing an existing theory.
Job performance is strongly influenced by what?
Example: Factory workers not exceeding goals
Social factors
How does MBO make best use of the organization’s employees?
- Gain greater commitment
contribute& desire to commitment
contribute - Gain better control
coordination
develop & control
coordination
develop toward goal accomplishment - Gain increased ability to help subordinates control
coordination
develop
What is the way your message travels and some examples?
A channel
- Telephone
- Voicemail
- Text messaging
- Webinar
- Conference calls
What does a theory X manager do?
Spells out job responsibilities & imposes goals. Rewards are contingent on working within the system & punishment falls on those who deviate from the rules.
- Theory X gives importance to supervision.
- Theory X managers like to control every aspect of a project
What does a theory Y manager do?
Sets high standards & expects people to reach for them.
- Theory Y stresses on rewards & recognition.
- Theory Y managers believe in the abilities of people & encourage development & growth.
When should you use a direct or indirect strategy when handling negative news?
Direct when the news isn’t particularly damaging; indirectif possibly upsetting.
What is the most important conflict mode & why?
Collaboration because it builds relationships & solves problems.
How big is the ideal team size?
4-5 members
To build an effective team, the key is to ____, not ____.
The key is to lead, not manage.
What is important for developing high-functioning teams?
Focus on who, not where.
An experienced facilitator builds […] within the team & can […] the discussion.
builds synergy & navigates the fiscussion.
The following are signs an employee has reached what?
- Moodiness
- Distractability
- Depression
- Over-reactive behavior
- Emotionality
- Feeling overwhelmed
Their stress threshold
What is one of the most powerful tools leaders have in facilitating good communication & relieving stress?
Their listening skills
What does a theory Z manager do?
Stresses employee participation in all aspects of company decision making.
[…] helps organize your thoughts & minimizes the chance you will forget something important?
Outlining
When your audience perceives you as being reliable & trustworthy, you have built what?
Credibility
During ____, key stakeholders determine the course the organization will take throughout the next year(s).
strategic planning
What breaks down high, somewhat vague, ideals of the strategic vision into a series of small, actionable steps?
**SMART **goals
Written guidelines are also known as what?
procedures
An employee can be charged with ____ if he or she shares proprietary knowledge of how an organization conducts business or develops products.
Corporate espionage
What restricts an employee from joining a competitor or starting a competitive business?
A non-compete clause
A confidentiality clause can also be referred to as ____?
A non-disclosure agreement (NDA)
What is the difference between a mediator & an arbitrator?
A mediator is a go-between; an arbitrator is an appointed judge.
What includes procedures for filing and resolving grievances between employees & employers?
Collective bargaining agreements (CBAs)
What is the difference between mission, values & vision?
A mission is the organization’s purpose; values are core beliefs; vision explains where you’re headed.
Furthermore, objectives explain how you get from the mission to the vision > goals (SMART) convert objectives into performance targets > action items lead to implementing goals.
