Domain 1/6: Organization Communication (24%)

Question 1

Communicating effectively can influence what?

Answer 1

Actions

Question 2

What is the difference between inter & intrapersonal communication?

Answer 2

Inter is the way you exchange information with others; intra is internal.

Question 3

What is the difference between physical & psychological noise?

Answer 3

Physical is environmental; psychological is anything that makes it harder to understand the message.

Question 4

What is the difference between deductive & inductive reasoning?

Example: TBD

Answer 4

Inductive reasoning aims at developing a theory while deductive reasoning aims at testing an existing theory.

Question 5

Job performance is strongly influenced by what?

Example: Factory workers not exceeding goals

Answer 5

Social factors

Question 6

How does MBO make best use of the organization’s employees?

Answer 6

1. Gain greater commitment
   contribute& desire to commitment
   contribute
2. Gain better control
   coordination
   develop & control
   coordination
   develop toward goal accomplishment
3. Gain increased ability to help subordinates control
   coordination
   develop

Question 7

What is the way your message travels and some examples?

Answer 7

A channel

1. Telephone
2. Voicemail
3. Text messaging
4. Email
5. Webinar
6. Conference calls

Question 8

What does a theory X manager do?

Answer 8

Spells out job responsibilities & imposes goals. Rewards are contingent on working within the system & punishment falls on those who deviate from the rules.

• Theory X gives importance to supervision.
• Theory X managers like to control every aspect of a project

Question 9

What does a theory Y manager do?

Answer 9

Sets high standards & expects people to reach for them.

• Theory Y stresses on rewards & recognition.
• Theory Y managers believe in the abilities of people & encourage development & growth.

Question 10

When should you use a direct or indirect strategy when handling negative news?

Answer 10

Direct when the news isn’t particularly damaging; indirectif possibly upsetting.

Question 11

What is the most important conflict mode & why?

Answer 11

Collaboration because it builds relationships & solves problems.

Question 12

How big is the ideal team size?

Answer 12

4-5 members

Question 13

To build an effective team, the key is to ____, not ____.

Answer 13

The key is to lead, not manage.

Question 14

What is important for developing high-functioning teams?

Answer 14

Focus on who, not where.

Question 15

An experienced facilitator builds […] within the team & can […] the discussion.

Answer 15

builds synergy & navigates the fiscussion.

Question 16

The following are signs an employee has reached what?

1. Moodiness
2. Distractability
3. Depression
4. Over-reactive behavior
5. Emotionality
6. Feeling overwhelmed

Answer 16

Their stress threshold

Question 17

What is one of the most powerful tools leaders have in facilitating good communication & relieving stress?

Answer 17

Their listening skills

Question 18

What does a theory Z manager do?

Answer 18

Stresses employee participation in all aspects of company decision making.

Question 19

[…] helps organize your thoughts & minimizes the chance you will forget something important?

Answer 19

Outlining

Question 20

When your audience perceives you as being reliable & trustworthy, you have built what?

Answer 20

Credibility

Question 21

During ____, key stakeholders determine the course the organization will take throughout the next year(s).

Answer 21

strategic planning

Question 22

What breaks down high, somewhat vague, ideals of the strategic vision into a series of small, actionable steps?

Answer 22

**SMART **goals

Question 23

Written guidelines are also known as what?

Answer 23

procedures

Question 24

An employee can be charged with ____ if he or she shares proprietary knowledge of how an organization conducts business or develops products.

Answer 24

Corporate espionage

Question 25

What restricts an employee from joining a competitor or starting a competitive business?

Answer 25

A non-compete clause

Question 26

A confidentiality clause can also be referred to as ____?

Answer 26

A non-disclosure agreement (NDA)

Question 27

What is the difference between a mediator & an arbitrator?

Answer 27

A mediator is a go-between; an arbitrator is an appointed judge.

Question 28

What includes procedures for filing and resolving grievances between employees & employers?

Answer 28

Collective bargaining agreements (CBAs)

Question 29

What is the difference between mission, values & vision?

Answer 29

A mission is the organization’s purpose; values are core beliefs; vision explains where you’re headed.

Furthermore, objectives explain how you get from the mission to the vision > goals (SMART) convert objectives into performance targets > action items lead to implementing goals.