Definitions

Question 1

What is a collection of individuals organized to accomplish a common purpose?

Answer 1

A team

Question 2

What is a type of leadership that transforms people by concentrating on emotions, values, ethics, standards & long-term goals?

Answer 2

Transformational leadership

Question 3

What is the study of how body language and facial expressions support or negate what someone says?

Answer 3

Interpersonal dynamics

Question 4

What is upward communication?

Answer 4

Messages sent from employees to management

Question 5

What is the process of making choices by identifying a decision, gathering information & assessing alternative resolutions?

Answer 5

Decision making

Question 6

What is the sharing of meaning between two or more people?

Answer 6

Communication

Question 7

What is designed to help you to identify the best decision-making approach & leadership style to take, based on your current situation?

Example: Where should we host the CRISHP retreat?

Answer 7

The Vroom-Yetton model

Question 8

What is the study of the relationship between words & meanings?

Answer 8

Semantics

Question 9

What is the act of assisting consumers with their questions & needs?

Answer 9

Customer service

Question 10

What is horizontal communication?

Answer 10

Messages sent from employee to employee

Question 11

Effective listeners practice what?

Answer 11

Active listening

Question 12

What is downward communication?

Answer 12

Messages sent from management to employees

Question 13

What is informal communication?

Answer 13

Conversations people have with each other

Question 14

Who are individuals or groups with an interest in the company?

Answer 14

Stakeholders

Question 15

What is formal communication?

Answer 15

Messages downward, upward or horizontal

Question 16

What is a group of people who, through coordinated activities, work to achieve both individual & collective goals?

Answer 16

An organization

Question 17

What is the process in which a manager and his or her subordinate sit down, set specific objectives and for which the subordinate is then held directly responsible?

Answer 17

MBO: Management by Objective approach

Question 18

What are the values, experiences, customs, education and beliefs which someone uses to evaluate data, communicate ideas and guide behavior?

Answer 18

Frame of reference

Question 19

What is another word for a greeting?

Answer 19

A salutation

Question 20

Team dynamics is how the team […].

Answer 20

operates

Question 21

What is it called when a team values conformity & consensus more than important criteria?

Answer 21

Groupthink

Question 22

What is the tendency of groups to re-enforce beliefs rather than being open to differing opinions & conflicting facts?

Answer 22

Collective rationalization

Question 23

What is it when a team persists in trying to make a problem work?

Answer 23

Escalation of commitment

Question 24

What is called when people feel it would be a waste of time & resources invested to change course now?

Answer 24

Sunk-cost fallacy

Question 25

What is called when a group makes a choice together that none of the group would have made individually?

Answer 25

**The Abilene Paradox**

Question 26

What is the tendency to look to the team to define the reality of a situation?

Answer 26

The **need to be right**

Question 27

What are accepted principles of conduct that govern behavior within society?

Answer 27

**Ethics**

Question 28

What is it called when individuals are held to a performance standard?

Answer 28

**Accountability**

Question 29

How someone views their personal worth or value is what?

Answer 29

**Self-esteem**

Question 30

How happy or cheerful an individual or team is in the fact of adversity is what?

Answer 30

**Morale**

Question 31

What is an inidividual's need to be the best person possible based on their potential?

Answer 31

**Self-actualization** | Topic of Maslow's pyramid of basic human needs

Question 32

What is the process of inspiring a group to accomplish a goal?

Answer 32

**Leadership**

Question 33

What is the process of using available resources in the best possible way by directing, organizing, planning & leading?

Answer 33

**Management**

Question 34

What is an opportunity for a person with more experience to assist another person to develop his or her skills?

Answer 34

**Coaching**

Question 35

What is a relationship in which someone with more experience agrees to tech or hide someone who is willing to learn?

Answer 35

**Mentorship**

Question 36

What is the type of speech where a person teaches an audience how to do something?

Answer 36

**Demonstrative**

Question 37

What is a type of speech similar to demonstrative but skips the show & tell?

Answer 37

**Informative**

Question 38

What is the type of speech where a person tries to convince someone that the opinion and expertise of that speaker is correct and to agree with or to do something they are not doing now?

Answer 38

**Persuasive**

Question 39

What is the type of speech goven primarily for enjoyment?

Answer 39

**Entertaining**

Question 40

What is the type of speech that is specific to a particular event?

Answer 40

**Introductions, tribute or special occasion**

Question 41

What is the type of speech designed to boost the audience's confidence or inspire?

Answer 41

**Motivational**

Question 42

What serves as a colorful backdrop to a presentation, adding and emphasizing information to illustrate your main points?

Answer 42

**Presentation slides**

Question 43

When your audience perceives you as being reliable and trustworthy, you have built what?

Answer 43

**Credibility**

Question 44

What is the process of doing business internationally?

Answer 44

**Globalization**

Question 45

What are behaviors typical of a particular group?

Answer 45

**Cultural norms**

Question 46

What is the benelief that your ethnic or cultural group is better than anyone else's?

Answer 46

**Ethnocentrism**

Question 47

What is a set of behaviors that guide formal situations?

Answer 47

**Etiquette**

Question 48

What are words or phrases used in informal conversation?

Answer 48

**Colloquialisms**

Question 49

Gestures & facial expressions are part of what?

Answer 49

**Body language**

Question 50

What is three to five sentences long & explains why the company exists and what it hopes to achieve?

Answer 50

**Mission statement**

Question 51

What type of meeting is held while standing?

Answer 51

**Scrum **meeting

Question 52

What is a set of techniques & tools for process improvement?

Answer 52

**Six Sigma**

Question 53

What is a management system for a customer-focused organization that involves all employees in continual improvement?

Answer 53

**Total Quality Management** (TQM)

Question 54

What is it when something has been agreed to, but there is no written record?

Answer 54

An **implied contract**

Question 55

What is the fundamental right to a fair trial?

Answer 55

**Due process of law**

Question 56

Who are people who defy a union ruling & go to work?

Answer 56

**Strikebreaker scabs**

Question 57

What is the appreciation and respect for regional, country, and cultural differences?

Answer 57

**Cultural diversity**

Question 58

What type of documents indicate how readers should *act* or what they should *do*?

Answer 58

**Action documents** | Includes a do statement

Question 59

What type of document indicates what readers should *know* or *understand*?

Answer 59

**Information documents**

Question 60

Deciding if a document is meant for action or information is called determining the message's ____?

Answer 60

**Destination point**

Question 61

What is a written or digital communication between two or more parties?

Answer 61

**Correspondence**

Question 62

What type of document records information for future reference?

Answer 62

**Reference documents**

Question 63

What type of report provides data, facts and informaiton without anaylysis or recommendations?

Answer 63

**Informational reports**

Question 64

What type of report provides data analysis?

Answer 64

**Analytical reports**

Question 65

What are internal communication pieces?

Answer 65

**Memos**

Question 66

What are legally binding records or documents relating to transactions between businesses and their customers and clients?

Answer 66

**Transactional documents**

Question 67

What type of financial report shows revenue & expenses? | e.g. monthly, quarterly, annually

Answer 67

**Income statements**

Question 68

What type of financial report shows snapshots of an organization's financial position comparing assets, liabilities and owner's equity?

Answer 68

**Balance sheets**

Question 69

What type of financial report shows sources of income?

Answer 69

**Cash flow statements**

Question 70

What type of financial report reveals the owner's capital at the beginning and end of a period of time?

Answer 70

**Statements of owner's equity**

Question 71

What consists of gathering data and information you need prior to writing or drafting a document?

Answer 71

**Prewriting**

Question 72

What are starting points for documents?

Answer 72

**Templates**

Question 73

What is the process of reviewing your work to see whether content is clear?

Answer 73

**Editing**

Question 74

What type of editing focuses on checking for punctuation, grammar and spelling mistakes?

Answer 74

**Proofreading**

Question 75

What type of document communicates factual information that must be part of the official record?

Answer 75

**Formal documents**

Question 76

What type of formal document are accounts of proceedings, transactions or events?

Answer 76

**Reports**

Question 77

What type of report requies scheduled written updates?

Answer 77

**Progress reports**

Question 78

What type of report evaluates data and *may* answer questions?

Answer 78

**Analytical reports**

Question 79

What type of report documents awareness of how an organization is complying with guidelines, regulations or legislation?

Answer 79

**Compliance reports**

Question 80

What type of formal document is persuasive that offers ideas or actions?

Answer 80

**Proposals**

Question 81

What type of proposal tries to bring in new business?

Answer 81

**Sales or project proposals**

Question 82

What type of proposal examines data and answers questions?

Answer 82

**Analytical proposals**

Question 83

What type of proposal can range from several to hundreds of pages?

Answer 83

**Formal proposals**

Question 84

What type of proposal addresses issues and provides solutions?

Answer 84

**Internal proposals**

Question 85

What type of proposal encourages clients or customers to purchase a product or service?

Answer 85

**External proposals**

Question 86

What type of proposal asks organizations to bid on a service?

Answer 86

**RFP**

Question 87

What type of formal document helps organize a project?

Answer 87

**Planning documents**

Question 88

What type of formal document presents non-sensitive information?

Answer 88

A **memo**

Question 89

What type of formal document lends an air of authority?

Answer 89

A **business letter**

Question 90

What type of formal document records actions taken or decisions made during a meeting?

Answer 90

**Minutes**

Question 91

What type of informal report highlights the most important information?

Answer 91

**Executive summary**

Question 92

What type of informal report seeks information or responds to a request?

Answer 92

An **email**

Question 93

What type of informal document occurs via he internet in real time?

Answer 93

**Instant messaging**

Question 94

What type of informal document uses a smartphone?

Answer 94

**Text messaging**

Question 95

What is a formalized road map that describes how your organization executes the chosen strategy?

Answer 95

A **strategic plan**