Dispute Resolution

Question 1

Indicate if the following statements give rise to (you can use each option more than once):

a) Relationship conflicts
b) Structural conflicts
c) Value conflicts
d) Interest conflicts or,
e) Data conflicts

1) Different criteria for evaluating ideas______
2) Unequal authority and control of resources_______
3) Misinformation______
4) Different views on how to interpret available information_______
5) Strong emotions and stereotypes_________

Answer 1

1) C
2) B
3) E
4) E
5) A

Question 2

Position based bargaining is usually a better way to “get to yes” than interest based
bargaining.
a) True
b) False

Answer 2

False

Question 3

Describe at least one targeted way to manage each of the 5 types of conflict (relationship,
structural, value, interest, data)

Answer 3

Relationship: Clarify perceptions and build positive perceptions
Value: Avoid defining problem in terms of value
Data: Agree on process to collect data
Structural: Clearly define and change roles
Interest: Develop trade-offs to satisfy interest of different strengths

Question 4

Describe 2 benefits and 2 drawbacks of both position based and interest based bargaining.

Answer 4

Position based:
-Drawbacks: kills creativity, damages relationships
-Benefits: Does not require trust to work, and reduce premature concessions
Interest based:
-Drawbacks: requires trust, may uncover extremely divergent values/interests
-Benefits: Builds relationships, promotes trust