Dispatching Flashcards
Incidents Q - Tab to have on top
Assigned Incident with our own sectors filtered
Which three tabs need to be filtered to my controlling sectors?
Assigned Incident, Home ACC Units, Pending Incident
Emergency Call
First Priority - 2 steps to check that the call location is correct
1) Geo
2) Check Major Intersections
Emergency Call
Second Priority after call arrives on my desk
Select appropriate resource
Resource Mgt
Select resource that is closest in…
TIME vs distance
Initial Assign
INITIAL ASSIGN takes into account
- Road closures in the system
- One way streets
- AVL of AVA and BSE vehicles
- AVL of Units with ENR status on lower priority calls
Intial Assign
INITIAL ASSIGN does not take into account
- Weather
- New road closures
- AVL not working
- Low CTAS DPT status units available to do 1st Response
- Provider Care Level
MOP
INITIAL ASSIGN - MUST be consulted on …
MOP ??
ALL Emergency Calls, DSP must consult…
CAD - Initial Assign
Four ways to ask the CAD to Initial Assign/Recommend
- CRT Screen - Initial Assign/Recommend button
- F12 IA [Incident Number]
- Pending Incident Tab - Rt click and choose RECOMMEND
- RT click on the call on the MAP and choose RECOMMEND
Initial Assign
How many units will Initial Assign ALWAYS give you?
TWO Units and will highlight them in yellow.
CAD5
In Unit Q - what does a yellow row colour indicate?
Initial Assign has recommended that unit to a DSP
CAD5
Help! My Unit is yellow and it’s locked up! What happened?
Initial Assign has recommended that unit for a call
Resource Mgt
CHUTE Time
Initial Assign adds 2 minutes to ETA to account for [X] when crews are marked at BSE
Initial Assign
COMMIT in the Initial Assignment window assigns…
All units in the Send Response window
Documentation
How to document ANY time you don’t use Initial Assign
/DIA [reason]
CAD5
Remember this when drag -n- drop to assign a unit
Always drag the call to the unit
otherwise another call could pop up
Disp Comms
Unit ENR - Flow of T3 Spill
Unit
Priority
City/Municipality
Location Details
UTM
Call Details from Comments/Notes
Hazards
Agencies responding from User Details
Run Number from Additional Information
Disp Comms
Base Page Spill
Tone, tone, tone **Base name** and **base #** respond priority [X] in **City/Municipality** at **General Location** [Commit to NTF]
After swapping units on a call, the first unit must be…
Cancelled from the incident with reason
List the steps to take when swapping units on an incident because a different unit than expected came on the air
F12 SWAPE
T3 Spill for ENR unit
Mark BSEH for first unit
/T12
Comment code for CREW UPDATED
Unit is delayed and we are not able to raise them - what are the steps
- Continue to attempt to raise crew
- Assign next fastest crew
- NTF PD with crews last known location
- Notify ACC Supervisor who may Notify Fleet Duty Officer
Once crew has been raised - reassess who is the fastest more appropriate resource
Update whoever you notified
When crew radios with a status update, what is the sequence of steps in real time?
<Unit> go ahead 10-7 [F12 ARR <unit>] 10-4 <unit> <Time>
Crew radios from scene 10-26
- Obtain the reason
2.
/PTCTAS
PT CTAS level on Contact time stamp
Dispatcher responsibilities for Duplicate Calls
- Confirm location is the same
- then LINK to the original call
- document
- cx all others with disposition ‘duplicate call’
CAV
Crew calls from base to request to pick up linen at hospital
1. F12 <unit> AP
2. F12 UAC <unit> [comments]
3. F12 ENP <unit>
4. when they arrive F12 LA <unit>
5. update CAV Details
- out of service reason
- unclick and priorities not available for
- set delay penalty time (chute time)
- set warning timeUnit involved in MVC/Breakdown
- Are you safe?
- Location
- Extent of damage - is vehicle inoperable?
- Assign other ambulances as req’d
- Notify PD
- Notify CACC Sup
- CORTS Incident Report
- Update Shift Log and Unit Activity Log (UAC)
CAV
CAV Sample Flat Tire
- Update Status - LA
- UAC
- CAV with zero recommendations for assignment
- Add Quick NOTE to the Units Q
- Notify our CACC Sup
- CORTS Incident Report
CAV
CAV Sample - 4110 Out of Service for 45 minutes to replace a battery
- UAC 4110 OOS 45 minutes to replace batter
- CAV 4110 - mechanical failure, unavailable for all codes, 45 minutes for warning time
- if the alarm goes off, contact crew for update
- CACC Sup
CAV
Initial Assign for unit on a CAV
- Commit in Initial Assign
- RCAV the unit
Standbys
Emergency Coverage
Definition
Ambulance deployment such that all available ambulances are located according to the emergency coverage statements to provide emergency response whithin the local dispatch area
MOP Chapter One Definitions
Standbys
Emergency Coverage Statements…
Identify the minimum # of ambulances and their locations the ACO will attempt to keep ava in the local dispatch area
MOP Chapter One Definitions
Standby
Designated Call Back Crew
Crew on call to respond to the ambulance station if required
MOP Chapter One Definitions
Standby
Up staffing
Increasing the on-site staffing levels for a period of time
MOP Chapter One Definitions
Standby
Shift Extension
Extending beyond the approved shift length to maintain coverage
ADR Completion Manual
Standby
When a crew is notified of a call - what is the next question?
Do I need coverage?
Standby
Last emerg coverage vehicle is assigned to a code 4…
what are your next options
- delay code 1&2 calls
- assign standbys
- defer code 3 calls
- request adjacent centre standby
MOP S8
Standby
If emergency coverage CANNOT be restored…
notify CACC Sup
Standby
Ontario CACC: Delay length for Code 3’s permissable to maintain coverage
Max 15minutes
T.8.3
Standby
Emergency coverage plan - resources in which order?
Ontario CACC
- Affected jurisdiction
- Neighbouring jurisdiction
- Adjacent centres
If only 1 transport unit is available at a station, condition is not met
Standby
When is an ARU/PRU considered emergency coverage?
Ontario CACC
An ARU/PRU is only emergency coverage for their home station
Standby
True/False: an ARU CAN be used to assess the Multiple ATU/PTU Available condition due to vehicle
Ontario CACC
FALSE
Standby
True/False: A Response Unit may not be assigned to an Incident Standby
Ontario CACC
TRUE
Standby
A crew gets a pt off an incident stby. What must the ACO do?
Ontario CACC
Ask if FD still needs the Incident Standby
Standby
Which addresses are required in the CRT?
Ontario CACC Incident Standby
- Standby address requested
- Address of actual incident in the comments/notes (if a hazard use the /haz
Standby
What questions must be asked?
Ontario CACC Incident Standby
- ask if there are injuries
- if no injuries Primary Assessment does not need to be completed
- all information about hazards
Rostering
Crew ENR in a different Unit - step required
- Rt Click Reassign (puts the call back in the Pending Incidents Q)
- Rt Click Change Vehicle
- Complete Veh change pop up
- NTF (T2) in new Unit number
- Spill and mark ENR (T3)
- Open Incident and update T2 and document (show all)
Resource Mgt
When do you dbl check AVL info before assigning an incident?
Position Update
ALWAYS
Trust and Verify
Documentation
Three things Disp needs when a unit DPT
Crew communications
- Destination
- Transport CTAS
- Priority
Resource Mgt
When can we send the number of Units that matches the reported # of pts
Allied Agency is on scene - then we can match units to pts
Otherwise we are just sending one
Documentation
/PR
DPT Status
F3 will open the powerline and add the Patient Report info
Documentation
Process to gather and notify ER Dept of Patient Report
Hospital Communications
1. F3 (opens Powerline with COM command ready) 2. add <unit> /PR and [patient report details] 3. Call ER 4. User Data - mark ER notified when they answer the phone 5. "Unit 4155 coming in Priority/CTAS and rest of pt report as requested
Documentation
Crew Clear Information Exchange
What is exchanging? Medics/CACC
Confirm call
1.Transport Info: PT Last Name, First Name
2. CTAS at pt contact
3. Time of actual TOC - record in comments (/TOC time)
4. Availability level - record in comments (STR CLR & AVA), (STR CLR & NYA)
5. Do you require any information? (Run #, UTM, Times etc.)
6. Show All - update times as required
TOC time is called Time_Delayed_Availability in Show All
CAD5
Crew changes DPT priority during transport - what are the steps to update the call
- RT Click on Unit
- Change Transport Priority
- Update the Priority and CTAS Level
- Select Reason
- Reason comment
CAD5
Crew changes destination during transport - what are the steps to update the call
- RT Click on Unit
- Change Transport Destination
- Update the destination
- Select Reason
- Reason comment
Resource Mgt
Crew is missing from your Unit Q
Check that they did not move to another sector on an AP
AP= Assign to Post
Sort order for the Pending Incident Queue
Highest Priority and then by Elapsed Time
Documentation
Crew advises PT was a Sudden Cardiac Arrest - what info do you put where?
Call Details - 5 options
Data Entry - User Data - scroll down to SCA_for_PT 1
* Y = yes
* AP = after ARR
* DNR
* T = Result of Trauma
* OD = Code 5
only enter if crew gives you the data
Documentation
Crew advises Defib used before crew arrived - where and what do you document?
Call Details - 6 options
Data Entry - User Data - Defib_ARR_b4_EMS
* FD
* PD
* OPP
* RCMP
* Pub
* Other
Only enter if crew advises
Resource Mgt
When can you reassign a unit from one emergency call to another
2 answers
- Higher Priority call and crew in pre-arrival status
- Another Code 4 where both patients will benefit from a quicker response
Resource Mgt
First question to the mobile unit before assigning a call
What is your 10-20? If it does not match the AVL - F12 PU <unit>, Location to update
Relay Trip
Best way to track units on additional legs in a relay
Powerline
NRP, ERP, ARP
Relay Trip
Status changes to track a unit through legs
- NTF
- NRP
- ERP
- ARP
- DPT
- ARD
SCT - Relay
Documentation requirements
- reason for relay
- unit on each leg
Units Q
CAV in Use means…
Unit in another ACC that has a status other than AVA it BSE
CAD to CAD
CAD to CAD is referred to as
Incident Share
C2C
/CIYA
Shorthand comments
***CAD to CAD Call in your Area - We are NOT responding***
C2C
/C2CR
***CAD to CAD Call Received and Routed to COntrolling Dispatcher for Assessment***
C2C
/C2CR
***CAD to CAD Call Received and Routed to COntrolling Dispatcher for Assessment***
C2C
/C2CDIY
***CAD to CAD - Destination in Your Area***
comment the zunit showing closest and specify if that unit is showing CAD In USE
C2C
/C2CH
***CAD to CAD - Your Assistance is Required***
comment the zunit showing closest as 2nd Unit in P4 Incident in our area
C2C
/C2CD
***CAD to CAD - call Decline: [reason must be provided]***
comment the zunit showing closest and specify if that unit is showing CAD In USE
C2C
/C2CA
***CAD to CAD - Call Accepted and Assigned***
comment the zunit showing closest and specify if that unit is showing CAD In USE
C2C
zCAD2CAD in Pending Q steps
DISP
- Remove z from address field (CT)
- Geo-validate the call (CT)
- Notify originating CACC with /C2CR (CT)
- IA (DSP)
- Commit unit if accepting
- /C2CA and Notify
C2C
If Initial Assign shows a neighbouring Unit is closest to a Code 4…
- Cancel IA - do not touch their unit yet!
- Comment /C2C [zUnit#]
- zCAD2CAD to appropriate CACC
- Wait for /C2CR and then /C2CA
- Update sector - zzCAD if you wish
C2C
How would you treat an Incident when the IA recommends a zUnit showing CAV-In Use?
- Start our Unit
- Comment /C2C with reason
- zCAD2CAD
- Wait for Accept and then Received
- Reassign our unit off the call - closer unit
Do not ‘Cancel’ our unit to keep the integrity of the call
C2C
How will you transfer a crew to another CACC with a destination in their area
- Crew radios - ack
- Comment /C2CDIY
- zCAD2CAD
- Wait for received notification
Def’n
Pre-empt
from an incident POV, the call ends up back in pending b/c of a higher priority call
Def’n
Re-assign
From a unit’s POV and they are moved from one Incident to another
Multi-assign
2 ways to add additional units to an incident
- ECT window - Add Resource
- RT click Incident in Assigned Incidents Q - select Add Resource
Documentation
Shorthand comment when declining an automatic SWAP Advisor
/DSWAP
Def’n
Multi-Assign
One Unit on more than one Incident
e.g. stop while DPT to FRU at another call
DISP
Unit in DPT status becomes disabled - what steps do you take?
Duplicate Disabled Unit
- Document location and other relevant information in current call
- F12 DDU (‘Duplicate Disabled Unit’ command with PU location)
- Assign replacement Unit
- Use F12 CD to update Destination to current location
- Advance to ARD and then AVA
- Add appropriate LA and CAV
- Adjust ARD time in Show All
Both calls will automatically be cross referenced in the comments fields
