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ETP > Dispatching > Flashcards

Dispatching Flashcards

1
Q

Incidents Q - Tab to have on top

A

Assigned Incident with our own sectors filtered

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2
Q

Which three tabs need to be filtered to my controlling sectors?

A

Assigned Incident, Home ACC Units, Pending Incident

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3
Q

Emergency Call

First Priority - 2 steps to check that the call location is correct

A

1) Geo
2) Check Major Intersections

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4
Q

Emergency Call

Second Priority after call arrives on my desk

A

Select appropriate resource

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5
Q

Resource Mgt

Select resource that is closest in…

A

TIME vs distance

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6
Q

Initial Assign

INITIAL ASSIGN takes into account

A
  • Road closures in the system
  • One way streets
  • AVL of AVA and BSE vehicles
  • AVL of Units with ENR status on lower priority calls
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7
Q

Intial Assign

INITIAL ASSIGN does not take into account

A
  • Weather
  • New road closures
  • AVL not working
  • Low CTAS DPT status units available to do 1st Response
  • Provider Care Level
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8
Q

MOP

INITIAL ASSIGN - MUST be consulted on …

MOP ??

A

ALL Emergency Calls, DSP must consult…

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9
Q

CAD - Initial Assign

Four ways to ask the CAD to Initial Assign/Recommend

A
  1. CRT Screen - Initial Assign/Recommend button
  2. F12 IA [Incident Number]
  3. Pending Incident Tab - Rt click and choose RECOMMEND
  4. RT click on the call on the MAP and choose RECOMMEND
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10
Q

Initial Assign

How many units will Initial Assign ALWAYS give you?

A

TWO Units and will highlight them in yellow.

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11
Q

CAD5

In Unit Q - what does a yellow row colour indicate?

A

Initial Assign has recommended that unit to a DSP

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12
Q

CAD5

Help! My Unit is yellow and it’s locked up! What happened?

A

Initial Assign has recommended that unit for a call

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13
Q

Resource Mgt

CHUTE Time

A

Initial Assign adds 2 minutes to ETA to account for [X] when crews are marked at BSE

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14
Q

Initial Assign

COMMIT in the Initial Assignment window assigns…

A

All units in the Send Response window

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15
Q

Documentation

How to document ANY time you don’t use Initial Assign

A

/DIA [reason]

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16
Q

CAD5

Remember this when drag -n- drop to assign a unit

A

Always drag the call to the unit

otherwise another call could pop up

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17
Q

Disp Comms

Unit ENR - Flow of T3 Spill

A

Unit
Priority
City/Municipality
Location Details
UTM
Call Details from Comments/Notes
Hazards
Agencies responding from User Details
Run Number from Additional Information

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18
Q

Disp Comms

Base Page Spill

A 
Tone, tone, tone
**Base name** and **base #** respond priority [X] in **City/Municipality** at **General Location** [Commit to NTF]
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19
Q

After swapping units on a call, the first unit must be…

A

Cancelled from the incident with reason

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20
Q

List the steps to take when swapping units on an incident because a different unit than expected came on the air

A

F12 SWAPE
T3 Spill for ENR unit
Mark BSEH for first unit

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21
Q

/T12

A

Comment code for CREW UPDATED

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22
Q

Unit is delayed and we are not able to raise them - what are the steps

A
  1. Continue to attempt to raise crew
  2. Assign next fastest crew
  3. NTF PD with crews last known location
  4. Notify ACC Supervisor who may Notify Fleet Duty Officer

Once crew has been raised - reassess who is the fastest more appropriate resource

Update whoever you notified

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23
Q

When crew radios with a status update, what is the sequence of steps in real time?

A 
<Unit> go ahead
10-7
[F12 ARR <unit>]
10-4 <unit> <Time>
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24
Q

Crew radios from scene 10-26

A
  1. Obtain the reason
    2.
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25
Q

/PTCTAS

A

PT CTAS level on Contact time stamp

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26
Q

Dispatcher responsibilities for Duplicate Calls

A
  1. Confirm location is the same
  2. then LINK to the original call
  3. document
  4. cx all others with disposition ‘duplicate call’
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27
Q

CAV

Crew calls from base to request to pick up linen at hospital

A 
1. F12 <unit> AP
2. F12 UAC <unit> [comments]
3. F12 ENP <unit>
4. when they arrive F12 LA <unit>
5. update CAV Details
   - out of service reason
   - unclick and priorities not available for
    - set delay penalty time (chute time)
     - set warning time
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28
Q

Unit involved in MVC/Breakdown

A
  1. Are you safe?
  2. Location
  3. Extent of damage - is vehicle inoperable?
  4. Assign other ambulances as req’d
  5. Notify PD
  6. Notify CACC Sup
  7. CORTS Incident Report
  8. Update Shift Log and Unit Activity Log (UAC)
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29
Q

CAV

CAV Sample Flat Tire

A
  1. Update Status - LA
  2. UAC
  3. CAV with zero recommendations for assignment
  4. Add Quick NOTE to the Units Q
  5. Notify our CACC Sup
  6. CORTS Incident Report
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30
Q

CAV

CAV Sample - 4110 Out of Service for 45 minutes to replace a battery

A
  1. UAC 4110 OOS 45 minutes to replace batter
  2. CAV 4110 - mechanical failure, unavailable for all codes, 45 minutes for warning time
  3. if the alarm goes off, contact crew for update
  4. CACC Sup
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31
Q

CAV

Initial Assign for unit on a CAV

A
  1. Commit in Initial Assign
  2. RCAV the unit
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32
Q

Standbys

Emergency Coverage

Definition

A

Ambulance deployment such that all available ambulances are located according to the emergency coverage statements to provide emergency response whithin the local dispatch area

MOP Chapter One Definitions

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33
Q

Standbys

Emergency Coverage Statements…

A

Identify the minimum # of ambulances and their locations the ACO will attempt to keep ava in the local dispatch area

MOP Chapter One Definitions

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34
Q

Standby

Designated Call Back Crew

A

Crew on call to respond to the ambulance station if required

MOP Chapter One Definitions

35
Q

Standby

Up staffing

A

Increasing the on-site staffing levels for a period of time

MOP Chapter One Definitions

36
Q

Standby

Shift Extension

A

Extending beyond the approved shift length to maintain coverage

ADR Completion Manual

37
Q

Standby

When a crew is notified of a call - what is the next question?

A

Do I need coverage?

38
Q

Standby

Last emerg coverage vehicle is assigned to a code 4…

what are your next options

A
  • delay code 1&2 calls
  • assign standbys
  • defer code 3 calls
  • request adjacent centre standby

MOP S8

39
Q

Standby

If emergency coverage CANNOT be restored…

A

notify CACC Sup

40
Q

Standby

Ontario CACC: Delay length for Code 3’s permissable to maintain coverage

A

Max 15minutes

T.8.3

41
Q

Standby

Emergency coverage plan - resources in which order?

Ontario CACC

A
  1. Affected jurisdiction
  2. Neighbouring jurisdiction
  3. Adjacent centres

If only 1 transport unit is available at a station, condition is not met

42
Q

Standby

When is an ARU/PRU considered emergency coverage?

Ontario CACC

A

An ARU/PRU is only emergency coverage for their home station

43
Q

Standby

True/False: an ARU CAN be used to assess the Multiple ATU/PTU Available condition due to vehicle

Ontario CACC

A

FALSE

44
Q

Standby

True/False: A Response Unit may not be assigned to an Incident Standby

Ontario CACC

A

TRUE

45
Q

Standby

A crew gets a pt off an incident stby. What must the ACO do?

Ontario CACC

A

Ask if FD still needs the Incident Standby

46
Q

Standby

Which addresses are required in the CRT?

Ontario CACC Incident Standby

A
  1. Standby address requested
  2. Address of actual incident in the comments/notes (if a hazard use the /haz
47
Q

Standby

What questions must be asked?

Ontario CACC Incident Standby

A
  1. ask if there are injuries
  2. if no injuries Primary Assessment does not need to be completed
  3. all information about hazards
48
Q

Rostering

Crew ENR in a different Unit - step required

A
  1. Rt Click Reassign (puts the call back in the Pending Incidents Q)
  2. Rt Click Change Vehicle
  3. Complete Veh change pop up
  4. NTF (T2) in new Unit number
  5. Spill and mark ENR (T3)
  6. Open Incident and update T2 and document (show all)
49
Q

Resource Mgt

When do you dbl check AVL info before assigning an incident?

Position Update

A

ALWAYS

Trust and Verify

50
Q

Documentation

Three things Disp needs when a unit DPT

Crew communications

A
  1. Destination
  2. Transport CTAS
  3. Priority
51
Q

Resource Mgt

When can we send the number of Units that matches the reported # of pts

A

Allied Agency is on scene - then we can match units to pts

Otherwise we are just sending one

52
Q

Documentation

/PR

DPT Status

A

F3 will open the powerline and add the Patient Report info

53
Q

Documentation

Process to gather and notify ER Dept of Patient Report

Hospital Communications

A 
1. F3 (opens Powerline with COM command ready)
2. add <unit> /PR and [patient report details]
3. Call ER
4. User Data - mark ER notified when they answer the phone
5. "Unit 4155 coming in Priority/CTAS and rest of pt report as requested
54
Q

Documentation

Crew Clear Information Exchange

What is exchanging? Medics/CACC

A

Confirm call
1.Transport Info: PT Last Name, First Name
2. CTAS at pt contact
3. Time of actual TOC - record in comments (/TOC time)
4. Availability level - record in comments (STR CLR & AVA), (STR CLR & NYA)
5. Do you require any information? (Run #, UTM, Times etc.)
6. Show All - update times as required

TOC time is called Time_Delayed_Availability in Show All
55
Q

CAD5

Crew changes DPT priority during transport - what are the steps to update the call

A
  1. RT Click on Unit
  2. Change Transport Priority
  3. Update the Priority and CTAS Level
  4. Select Reason
  5. Reason comment
56
Q

CAD5

Crew changes destination during transport - what are the steps to update the call

A
  1. RT Click on Unit
  2. Change Transport Destination
  3. Update the destination
  4. Select Reason
  5. Reason comment
57
Q

Resource Mgt

Crew is missing from your Unit Q

A

Check that they did not move to another sector on an AP

AP= Assign to Post

58
Q

Sort order for the Pending Incident Queue

A

Highest Priority and then by Elapsed Time

59
Q

Documentation

Crew advises PT was a Sudden Cardiac Arrest - what info do you put where?

Call Details - 5 options

A

Data Entry - User Data - scroll down to SCA_for_PT 1
* Y = yes
* AP = after ARR
* DNR
* T = Result of Trauma
* OD = Code 5

only enter if crew gives you the data

60
Q

Documentation

Crew advises Defib used before crew arrived - where and what do you document?

Call Details - 6 options

A 
Data Entry - User Data - Defib_ARR_b4_EMS

* FD
* PD
* OPP
* RCMP
* Pub
* Other

Only enter if crew advises

61
Q

Resource Mgt

When can you reassign a unit from one emergency call to another

2 answers

A
  • Higher Priority call and crew in pre-arrival status
  • Another Code 4 where both patients will benefit from a quicker response
62
Q

Resource Mgt

First question to the mobile unit before assigning a call

A 
What is your 10-20? 
If it does not match the AVL - F12 PU <unit>, Location to update
63
Q

Relay Trip

Best way to track units on additional legs in a relay

A

Powerline

NRP, ERP, ARP

64
Q

Relay Trip

Status changes to track a unit through legs

A
  1. NTF
  2. NRP
  3. ERP
  4. ARP
  5. DPT
  6. ARD
65
Q

SCT - Relay

Documentation requirements

A
  • reason for relay
  • unit on each leg
66
Q

Units Q

CAV in Use means…

A

Unit in another ACC that has a status other than AVA it BSE

67
Q

CAD to CAD

CAD to CAD is referred to as

A

Incident Share

68
Q

C2C

/CIYA

Shorthand comments

A 
***CAD to CAD Call in your Area - We are NOT responding***
69
Q

C2C

/C2CR

A 
***CAD to CAD Call Received and Routed to COntrolling Dispatcher for Assessment***
70
Q

C2C

/C2CR

A 
***CAD to CAD Call Received and Routed to COntrolling Dispatcher for Assessment***
71
Q

C2C

/C2CDIY

A 
***CAD to CAD - Destination in Your Area***

comment the zunit showing closest and specify if that unit is showing CAD In USE

72
Q

C2C

/C2CH

A 
***CAD to CAD - Your Assistance is Required***

comment the zunit showing closest as 2nd Unit in P4 Incident in our area

73
Q

C2C

/C2CD

A 
***CAD to CAD - call Decline: [reason must be provided]***

comment the zunit showing closest and specify if that unit is showing CAD In USE

74
Q

C2C

/C2CA

A 
***CAD to CAD - Call Accepted and Assigned***

comment the zunit showing closest and specify if that unit is showing CAD In USE

75
Q

C2C

zCAD2CAD in Pending Q steps

DISP

A
  1. Remove z from address field (CT)
  2. Geo-validate the call (CT)
  3. Notify originating CACC with /C2CR (CT)
  4. IA (DSP)
  5. Commit unit if accepting
  6. /C2CA and Notify
76
Q

C2C

If Initial Assign shows a neighbouring Unit is closest to a Code 4…

A
  1. Cancel IA - do not touch their unit yet!
  2. Comment /C2C [zUnit#]
  3. zCAD2CAD to appropriate CACC
  4. Wait for /C2CR and then /C2CA
  5. Update sector - zzCAD if you wish
77
Q

C2C

How would you treat an Incident when the IA recommends a zUnit showing CAV-In Use?

A
  1. Start our Unit
  2. Comment /C2C with reason
  3. zCAD2CAD
  4. Wait for Accept and then Received
  5. Reassign our unit off the call - closer unit

Do not ‘Cancel’ our unit to keep the integrity of the call

78
Q

C2C

How will you transfer a crew to another CACC with a destination in their area

A
  1. Crew radios - ack
  2. Comment /C2CDIY
  3. zCAD2CAD
  4. Wait for received notification
79
Q

Def’n

Pre-empt

A

from an incident POV, the call ends up back in pending b/c of a higher priority call

80
Q

Def’n

Re-assign

A

From a unit’s POV and they are moved from one Incident to another

81
Q

Multi-assign

2 ways to add additional units to an incident

A
  • ECT window - Add Resource
  • RT click Incident in Assigned Incidents Q - select Add Resource
82
Q

Documentation

Shorthand comment when declining an automatic SWAP Advisor

A

/DSWAP

83
Q

Def’n

Multi-Assign

A

One Unit on more than one Incident

e.g. stop while DPT to FRU at another call

84
Q

DISP

Unit in DPT status becomes disabled - what steps do you take?

Duplicate Disabled Unit

A
  1. Document location and other relevant information in current call
  2. F12 DDU (‘Duplicate Disabled Unit’ command with PU location)
  3. Assign replacement Unit
  4. Use F12 CD to update Destination to current location
  5. Advance to ARD and then AVA
  6. Add appropriate LA and CAV
  7. Adjust ARD time in Show All

Both calls will automatically be cross referenced in the comments fields

ETP (18 decks)

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