DIRECT

Question 1

What is operations management?

Answer 1

Set of activities that create value ( delivery of promise) in the form of goods/services by transforming inputs into outputs.

Question 2

What is operations strategy?

Answer 2

Pattern of strategic decisions which shape the long-term capabilities. It sets the objectives and activities for operations management.

Question 3

Main and supporting functions

Answer 3

• marketing
• product design and development
• operations function
• HR
• finance

Question 4

4V’s

Answer 4

4 V’s are the design characteristics of the operations strategy. Although all operations transform inputs into outputs they all have a different approach depending on the 4V’s.

Question 5

4V’s listed

Answer 5

volume, variety, visibility, variation in demand

Question 6

5 Performance objectives

Answer 6

Cost, Quality, Speed, Dependability, Flexibility

Question 7

Significance of DMO

Answer 7

How to manage resources (input), design and manage processes ( throughput), in order to deliver value ( output) without waste.

Question 8

Hill’s framework

Answer 8

????

Question 9

Operations strategy

Answer 9

operations strategy concerns the pattern of strategic decisions and actions which set the role, objectives and activities of operations’.

Question 10

Structural decisions attributes

Answer 10

Facilities (location, size, focus of resources)
Capacity (shift patterns, working hours and staffing levels)
Process technology (automation, equipment)
Supply network (in-house, outsourced, suppliers)

Question 11

Structural decision definition

Answer 11

the physical attributes of operations; the hardware

Question 12

Infrastructural decision definition

Answer 12

the people and systems of operations; the software

Question 13

Infrastructural decision attributes

Answer 13

Planning and control
Quality
Work organization
HR
New product development
Performance Measurement

Question 14

3 levels of strategy

Answer 14

corporate, business, functional

Question 15

Operations strategy consists of

Answer 15

structural and infrastructural decisions

Question 16

Effective operations managements 5 benefits

Answer 16

1, reduce costs
2, customer satisfactions
3, reduce risk
4, reduce investment
5, basis for future innovation

Question 17

4 stages of the process of operations strategy

Answer 17

formulation, implementing, monitoring, control

Question 18

op. strategy should be

Answer 18

comprehensive, coherent, correspond to stated objectives and indetify the critical issues

Question 19

2 fundemantal types of variablity

Answer 19

variability in demand (guests-variation in arrival time, demand)
variation in time taken to perform ( processes, lack of material, rework, bad delivery)

Question 20

variability results in ….

Answer 20

inefficiency! simultaneous waiting and resource under-utilization, over-production?

Question 21

effects of variability

Answer 21

higher throughput time
lower utilization (higher cost)
affects inventory level
affects process of input
reduces effective capacity

Question 22

7 types of waste

Answer 22

over-production
inventory
motion
process
transport
waiting time
defectives

Question 23

process hierarchy

Answer 23

work instruction
procedure
sub-process
process

Question 24

bottleneck + effect

Answer 24

the weakest lik, sets the beat for the whole operation

effect: the overall throughput time will increase

Question 25

DIRECT

Answer 25

Steering operations and processes