Diamond-E KSF, KPI

Question 1

What role does each internal component of the Diamond-E play in operations?

Answer 1

Management Preference - the vision, mission, preferences (what we want to do)
Organization - culture, capabilities, structure (what we can do)
Resources - human, capital, financial (what we can do)
Strategy - the plan the business uses pursue opportunities and threats (What we can do, what to do, need to do)
Environment - external environment that has 2 types general one that affects all businesses and specific that affects industry participants (what we need to do)

Question 2

Key Success Factors (KSFs) attributes

Answer 2

• guide strategic & daily actions
• Must establish balance (not always =) to achieve long-term success
• Ensure holistic thinking
• How does each element connect?

Question 3

(KSFs)

Answer 3

1. Employees → enable operation
2. Customers → provide revenue
3. Uniqueness → market advantage
4. Innovation → environmental alignment
5. Products and Services → means of revenue
6. *Financial Resources (middle) → enable growth

Question 4

why is key success factors important?

Answer 4

1. Financial performance - provides information to monitor financial resources and activities
2. Customer Satisfaction- This will be able to help you identify why customers are unhappy therefore reduce customer losses and reducing the risk of gaining a negative reputation.
3. Employee Commitment - To expand development a business needs a dependable and passionate team to increase productivity.
4. Innovation and Creativity - Helps gain more customers and grab a bigger share of the market as your uniqueness differentiate from other businesses
5. Quality Products and Services - The quality of the product must be good to maintain sale and prevent a customer from leaving therefore extracting more value from them.
6. Distinct Competitive Advantage - is an advantage that allows businesses to be more successful than its competitors over a long period

Question 5

Actions to Promote KSFs

Answer 5

1. Employees: hire, train, motivate → loyal & productive labour
2. Customers: target, understand, anticipate, satisfy → many loyal advocates
3. Uniqueness: competitor & market insight; unique resources → sustainable differentiation
4. Innovation: culture, structure, rewards → valuable change
5. Products & Services: define, inputs, processes → value, consistency, reliability
6. Financial Resources: strategic decisions; efficient/effective execution → more profit, ROI

Question 6

Key Performance Indicators (KPIs) attributes

Answer 6

measures performance to ensure enforcement of KSFs

Question 7

KPIs

Answer 7

• Employees: turnover, applications, productivity
• Customers: market share, share of wallet, churn, net promoter score
• Uniqueness: strong reputation, superior comparative performance
• Innovation: new products/approaches/ideas, cycle time
• Products & Services: returns, defects, warranty claims, waste
• Financial Resources: revenues, profit, growth, ROI, firm value