Determining Warranty Coverage

Question 1

What is the AppleCare Protection Plan duration for a Mac and Mobile?

Answer 1

Mac - 3 years

iPhone - 2 years

Question 2

What 3 places can we pull a serial number for an iPhone?

Answer 2

1. AST 2
2. iTunes
3. Serial Number Reader

Question 3

Is it recommended to pull a serial number from the device settings>general>about?

Answer 3

No, per the VMI

Question 4

What 3 resources can I use to pull up a device warranty status?

Answer 4

1. Checkcoverage.apple.com
2. GSX
3. MobileGenius

Question 5

What are the thee warranty classifications?

Answer 5

1. Eligible for warranty
2. Eligible for out of warranty
3. Ineligible for service

Question 6

What is the timeline for standard complimentary phone support?

Answer 6

90 days

Question 7

What 2 questions must I ask if the external LCI was triggered?

Answer 7

1. Did the device come in contact with liquid?

2. Did the failure occur at the same time or soon thereafter?