Apple ID Flashcards
Where would I go if a customer has forgotten their AppleID passcode?
iforgot.apple.com
What should I do if a customer has permanently lost Apple ID password and Recovery Key?
Have customer create a new Apple ID
What three ways can a guest setup an AppleID?
- AppleID.apple.com
- When they setup a new device
- When they sign into iTunes or iCloud for the first time
What 4 things are needed to create an AppleID?
- A valid email address
- Strong password
- Three security questions
- Date of birth
What 3 methods will require a credit card when setting up a new iCloud account?
- iTunes Store
- iBooks Store
- App Store
What 8 applications and services use AppleID?
- iCloud
- iTunes
- App Store
- iBook Store
- Game Center
- Apple Store App
- Messages
- FaceTime
What article will help with Sign In with your Apple ID on a new device?
HT204053
What article shows “Create and start using an Apple ID”
HT203993
What 7 things can I update in My Apple ID (AppleID.apple.com)?
- Update Apple ID email address
- Change Apple ID password
- Reset security questions
- Add a rescue email
- Add alternative email
- View and edit devices on the Apple ID
- Edit payment details for Apple ID
Where would I go to manage an internal Apple account password?
AppleConnect Website
Where would I go to reset or manage a Apple ID passcode?
Apple ID
Where would I go if I forgot my Apple ID username or passcode?
iforgot.apple.com
“Change your Apple ID” article
HT202667
“If you forgot your Apple ID” article
HT201354
“About Your Apple ID email address”
HT201356
“What to do after you change your Apple ID email address or password” article
HT201356
What 3 steps are required to verify identity on two-step verification?
- Enter Apple ID and passcode
2.
“Two step verification for Apple ID” article
HT204152
What is the benefit of Two-Factor authentication over verification?
More streamlined approach to verify identity
What are the system requirements to set up two-factor authentication?
- Mac running El Capitan or later
2. Mac running iTunes 12.3 or later
“Availability of two-factor authentication for Apple ID” article
HT205075
“Two-factor authentication for Apple ID” article
HT204915
How do I set up two-factor authentication in MacOS?
Go to iCloud preferences
Sign in with Apple ID
If available, you will be prompted to setup two-factor authentication.
Input a phone number I want to use to verify identity
Click “text message” to proceed
Check the text message for the 6-digit code
What is my Apple ID scope of support?
- Help setup Apple ID
2. Help manage Apple ID
What is outside of the scope of support when it comes to Apple ID?
Merging Apple ID’s
“Apple ID” scope of support article
TP318
What 3 issues with Apple ID should be escalated to AppleCare call center?
- Compromised accounts
- Password resets
- Activation locks
After creating an Apple ID in macOS what occurs after agreeing to terms and conditions?
She receives a verification email with instructions for verifying the account
What are two features of setting up two-factor authentication that are NOT apart of two-step verification?
- Must run El Capitan or later
2. Six-digit verification codes
What is the first step to changing an email addressed associated with an Apple ID?
Sign out from iCloud on all devices using the account that needs the email changed
