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Technical Specialist Placement > Apple ID > Flashcards

Apple ID Flashcards

1
Q

Where would I go if a customer has forgotten their AppleID passcode?

A

iforgot.apple.com

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2
Q

What should I do if a customer has permanently lost Apple ID password and Recovery Key?

A

Have customer create a new Apple ID

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3
Q

What three ways can a guest setup an AppleID?

A
  1. AppleID.apple.com
  2. When they setup a new device
  3. When they sign into iTunes or iCloud for the first time
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4
Q

What 4 things are needed to create an AppleID?

A
  1. A valid email address
  2. Strong password
  3. Three security questions
  4. Date of birth
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5
Q

What 3 methods will require a credit card when setting up a new iCloud account?

A
  1. iTunes Store
  2. iBooks Store
  3. App Store
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6
Q

What 8 applications and services use AppleID?

A
  1. iCloud
  2. iTunes
  3. App Store
  4. iBook Store
  5. Game Center
  6. Apple Store App
  7. Messages
  8. FaceTime
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7
Q

What article will help with Sign In with your Apple ID on a new device?

A

HT204053

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8
Q

What article shows “Create and start using an Apple ID”

A

HT203993

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9
Q

What 7 things can I update in My Apple ID (AppleID.apple.com)?

A
  1. Update Apple ID email address
  2. Change Apple ID password
  3. Reset security questions
  4. Add a rescue email
  5. Add alternative email
  6. View and edit devices on the Apple ID
  7. Edit payment details for Apple ID
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10
Q

Where would I go to manage an internal Apple account password?

A

AppleConnect Website

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11
Q

Where would I go to reset or manage a Apple ID passcode?

A

Apple ID

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12
Q

Where would I go if I forgot my Apple ID username or passcode?

A

iforgot.apple.com

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13
Q

“Change your Apple ID” article

A

HT202667

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14
Q

“If you forgot your Apple ID” article

A

HT201354

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15
Q

“About Your Apple ID email address”

A

HT201356

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16
Q

“What to do after you change your Apple ID email address or password” article

A

HT201356

17
Q

What 3 steps are required to verify identity on two-step verification?

A
  1. Enter Apple ID and passcode

2.

18
Q

“Two step verification for Apple ID” article

A

HT204152

19
Q

What is the benefit of Two-Factor authentication over verification?

A

More streamlined approach to verify identity

20
Q

What are the system requirements to set up two-factor authentication?

A
  1. Mac running El Capitan or later

2. Mac running iTunes 12.3 or later

21
Q

“Availability of two-factor authentication for Apple ID” article

A

HT205075

22
Q

“Two-factor authentication for Apple ID” article

A

HT204915

23
Q

How do I set up two-factor authentication in MacOS?

A

Go to iCloud preferences
Sign in with Apple ID
If available, you will be prompted to setup two-factor authentication.
Input a phone number I want to use to verify identity
Click “text message” to proceed
Check the text message for the 6-digit code

24
Q

What is my Apple ID scope of support?

A
  1. Help setup Apple ID

2. Help manage Apple ID

25
Q

What is outside of the scope of support when it comes to Apple ID?

A

Merging Apple ID’s

26
Q

“Apple ID” scope of support article

A

TP318

27
Q

What 3 issues with Apple ID should be escalated to AppleCare call center?

A
  1. Compromised accounts
  2. Password resets
  3. Activation locks
28
Q

After creating an Apple ID in macOS what occurs after agreeing to terms and conditions?

A

She receives a verification email with instructions for verifying the account

29
Q

What are two features of setting up two-factor authentication that are NOT apart of two-step verification?

A
  1. Must run El Capitan or later

2. Six-digit verification codes

30
Q

What is the first step to changing an email addressed associated with an Apple ID?

A

Sign out from iCloud on all devices using the account that needs the email changed

Technical Specialist Placement (3 decks)

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