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MGT 187 > Design of Work Systems > Flashcards

Design of Work Systems Flashcards

1
Q

involves specifying the content and methods of job

A

Job design

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2
Q

Incorporation of human factors in the design of the workplace

A

Ergonomics

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3
Q

Design of work systems

A

Specialization
Behavioral Approaches to Job Design
Teams
Methods Analysis
Motions Study
Working conditions

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4
Q

True or False. Successful job design must be carried out by experienced personnel with the necessary training and background

A

True

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5
Q

Giving a worker a larger portion of the total task by horizontal loading

A

Job Enlargement

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6
Q

Workers periodically exchange jobs

A

Job Rotation

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7
Q

Increasing responsibility for planning and coordination tasks, by vertical loading

A

Job Enrichment

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8
Q

Influences quality and productivity
Contributes to work environment

A

Motivation

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9
Q

Influences productivity and employee-management relations

A

Trust

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10
Q

Benefit of Teams

A

Higher quality
Higher productivity
Greater worker satisfaction

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11
Q

Groups of empowered to make certain changes in their work process

A

Self-directed teams

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12
Q

Analyzing how a job gets done
Begins with overall analysis
Moves to specific details

A

Method Analysis

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13
Q

True or False. The need for methods analysis can come from changes in tools and equipment

A

True

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14
Q

Method Analysis procedure

A

1 Identify the operation to be studied
2 Get employee input
3 Study and document current method
4 Analyze the job
5 Propose new methods
6 Install new methods
7 Follow-up to ensure improvements have been achieved

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15
Q

Chart used to examine the overall sequence of an operation by focusing on movements of the operator or flow of materials

A

Flow process chart

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16
Q

Chart used to determine portions of a work cycle during which an operator and equipment are busy or idle

A

Worker-machine chart

17
Q

the systematic
study of the human motions used
to perform an operation.

A

Motion study

18
Q

guidelines for designing motion-efficient work procedures

A

motion study principles

19
Q

basic elemental motions into which a job can be broken down

A

analysis of the therbligs

20
Q

use of motion pictures and slow motion to study motions that otherwise would be too rapid to analyze

A

micromotion study

21
Q

5 motion study techniques

A

Motion study principles
Analysis of therbligs
Micromotion study
Charts
Therbligs

22
Q

Developing work methods

A

Eliminate unnecessary motions
Combine activities
Reduce fatigue
Improve the arrangement of the workplace
Improve the design of tools and equipment

23
Q

Basic elemental motions that make up a job.

A

Therbligs

24
Q

Determining how long it should take to do a job.

A

Work measurement

25
Q

The amount of time it should take a qualified worker to complete a specific task, working at a sustainable rate, using given methods, tools and equipment, raw materials, and workplace arrangement.

A

Standard time

26
Q

Development of a time standard based on observations of one worker taken over a number of cycles.

A

Stopwatch Time study

27
Q

Basic steps in a time study

A

1 Define the task to be studied
2 Determine the number of cycles to observe
3 Time the job
4 Compute the standard time

28
Q

Time standards derived from a firm’s historical data.

A

Standard elemental times

29
Q

Steps for standards elemental times

A

1 Analyze the job
2 Check file for historical times
3 Modify file times if necessary
4 Sum elemental times to get normal time

30
Q

Published data based on extensive research to determine standard elemental times.

A

Predetermined time standards

31
Q

technique for estimating the proportion of time that a worker or machine spends on various activities and idle time.

A

Work sampling

32
Q

True or False. Work sampling requires timing an activity

A

False. It does not require

33
Q

Compensation based on time an employee has worked during a pay period

A

Time-based system

34
Q

Compensation based on the amount of output an employee produces during a pay period

A

Output-based (incentive) system

35
Q

Form of incentive plan

A

Accurate
Easy to apply
Consistent
Easy to understand
Fair

36
Q

Compensation

A

Individual Incentive Plans
Group Incentive Plans
Knowledge-Based Pay System
Management Compensation

37
Q

the time required to perform a task decreases with increasing repetitions

A

Learning curves

38
Q

Applications of learning curves

A

1 Manpower planning and scheduling
2 Negotiated purchasing
3 Pricing new products
4 Budgeting, purchasing, and inventory planning
5 Capacity Planning

39
Q

True or False. Learning curves are the same in every organization

A

False. differ from org to org

MGT 187 (5 decks)

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