Design Coordination

Question 1

Design Coordination Purpose

Answer 1

• The purpose of the Design Coordination process is to ensure that the goals & objectives of the Service Design phase is met.
• Provide & maintain a single point of coordination and control for all activities an processes within this stage of the service lifecycle.

Question 2

Design Coordination Objectives

Answer 2

• Coordinate all design activities across projects, changes, suppliers, & support teams
• Plan & coordinate the resources & capabilities required to design new or changed services.
• Produce Service Design Packages (SDPs) based on service charters and change requests.
• Manage the quality criteria, requirements, and handover points between Service Design, Service Strategy, and Service Transition.
• Ensure that all service models & service solution designs conform to strategic, architectural, governance, and other corporate requirements.
• Improve the effectiveness & efficiency of Service Design Activities & Processes.
• Ensure that all parties adopt a common framework of standard, reusable design practices in the form of activities, processes and supporting systems, whenever appropriate.

Question 3

Design Coordination Value to the Business

Answer 3

• The main value of Design Coordination process to the business is the production of a set of consistent quality solution designs and SDPs that will provide the desired business outcomes.
• Through the work of Design Coordination organizations can:
  
  • achieve the intended business value of services through design at acceptable risk & cost levels
  • minimize rework and unplanned labor costs associated with reworking design
  • achieve higher customer & user satisfaction
  • ensure that all services conform to a consistent architecture
  • provide improved focus on service value as well as business and customer outcomes
  • developed improved efficiencies & effectiveness of all service design activities
  • achieve greater agility and better quality in the design of service solutions, within projects and major changes

Question 4

Design Coordination Policies

Answer 4

The Design Coordination Policies should include:

• Adherence to corporate standards & conventions
• Explicit attention to governance & regulatory compliance in all design activities
• Standards for elements of comprehensive design for new or changed services such as:
  
  • document templates & plans
  • communications & marketing plans
  • measurement, metrics, testing & deployment plans
  • criteria for resolving conflicting demands for service design resources
  • standard cost models

Question 5

Design Coordination Process Activities: Service Design Lifecycle Phase

Answer 5

• Define & maintain policies & methods
• Plan design resources & capabilities
• Coordinate design activities
• Manage design risks & issues
• Improve service design

Question 6

Design Coordination Process Activities: Each Design

Answer 6

• Plan individual designs
• Coordinate individual designs
• Monitor individual designs
• Review designs and ensure handover of service design package