Describe Model-driven apps

Question 1

D365 Sales

Answer 1

 dynamics 365 sales automation
 pipeline management
 contact management
 customer requests and follow up
 LinkedIn Sales Navigator

Dynamics 365 Sales allows sales managers to:

Accelerate their team’s performance by using real-time analytics based on historical data and predictive information.
Monitor results and give feedback and coaching, in real time.

Sellers;

contextual insights
automated lead and opportunity scoring,

You can see how customer information relates or groups by viewing accounts, products, or users in hierarchical charts.

build custom applications powered by LinkedIn Sales Navigator intelligence.

Targeted sales playbooks

Boost sales productivity - outlook, excel, teams

Question 2

D365 Customer Service

Answer 2

 account management
 omni channel service
 case life cycle
 knowledge articles
 service schedules

Dynamics 365 Customer Service helps you serve your customers with the right tools to resolve cases faster and increase customer satisfaction. Dynamics 365 Customer Service’s tools help you manage caseloads, generate service-related activities, and proactively help agents find the best resolution to a customer’s problem.

Question 3

D365 Field Service

Answer 3

Dynamics 365 Field Service helps you deliver onsite service to customer locations. The application combines workflow automation, scheduling algorithms, and mobility to set up mobile workers for success when they’re onsite with customers fixing issues.

Resource Scheduling Optimization (RSO)
 Connected Field Service
 service resource scheduling
 proactive customer service
 Field Service Mobile
Evaluate service requests with remote assist.

Question 4

D365 Marketing

Answer 4

With Dynamics 365 Marketing, you can run multi-channel marketing campaigns to attract the right prospects. These campaigns can include email, web, events, text messaging, and custom channels.

lead generation and qualifications
 customer journey
 surveys
 landing pages
 segmentation
 event management
 marketing forms

Question 5

What are model-driven apps?

Answer 5

Dynamics apps that are built on the Microsoft Common Data Service/Dataverse platform

Marketing
Field Service
Customer Service
Sales