Describe AI and MR in D365

Question 1

Use cases for D365 AI

Answer 1

Dynamics 365 Commerce - Dynamics 365 Fraud Protection uses AI to protect e-commerce businesses against fraud. This protection helps drive down costs, achieve higher revenue, and improve your customers’ shopping experience.

Dynamics 365 Sales - Dynamics 365 Sales Insights uses AI to increase sales and improve decisions. With AI-powered insights, you can win more deals by enhancing each customer interaction, sales activity, and business decision with sales intelligence.

Dynamics 365 Customer Service - Dynamics 365 Virtual Agent for Customer Service uses AI to provide exceptional customer service with intelligent, adaptable virtual agents.

Dynamics 365 Sales, Dynamics 365 Marketing, and Dynamics 365 Customer Service - Dynamics 365 Customer Insights uses AI to create an intuitive and flexible customer data platform (CDP) that unlocks insights and powers personalized customer experiences. Unify all your customer data across the full range of sources to get a single view of customers.

Question 2

Use cases for D365 MR

Answer 2

HoloLens - By using Microsoft HoloLens, employees can work smarter, view mixed reality, troubleshoot, repair, and perform with confidence and speed.

Dynamics 365 Guides - Improve training effectiveness and understand how employees are performing with Dynamics 365 Guides—the mixed reality tool for learning.

Dynamics 365 Remote Assist - Help employees work together even when they’re worlds apart. Dynamics 365 Remote Assist is the mixed reality tool for instant collaboration.

Question 3

What is Mixed Reality?

Answer 3

Mixed reality is the result of blending the physical world with the digital world.

There are three main components of mixed reality: human input, computer processing, and environmental input.

Dynamics 365 apps have several tools available for collaboration in mixed reality:

• Microsoft HoloLens
• Dynamics 365 Guides
• Dynamics 365 Remote Assist