DEN124 Study Guide Flashcards
What is an important skill of scheduling patients?
a. Meets the goals and philosophy of the dental practice.
b. Prevent wasteful downtime for the staff.
c. Can maximize production.
d. All of the above.
d. All of the above.
When scheduling in the appointment book the use of color is used except for?
a. Receipt of laboratory case
b. Type of treatment scheduled
c. The treatment rooms
d. The practitioner
a. Receipt of laboratory case & b. Type of treatment scheduled
Your dental practice has 4 partitioners but they work different schedules, but there is never more than two at any given time each day. How many columns should the appointment schedule b and a given time?
a. Three columns
b. Four columns
c. Two columns
d. Depends on the number of dental rooms.
c. Two columns
What is the most useful and common style of manual book for scheduling?
a. A week at a time.
b. A month at a time.
c. A day at a time
d. Two weeks at a time
b. A month at a time.
Which of these are not a vital part to maximizing scheduling efficiency?
a. The person who handles the scheduling.
b. The time of the day that the dental team works smarter and faster.
c. The amount of money collected, and the extent of treatment provided on a daily basis.
d. None of the above.
c. The amount of money collected, and the extent of treatment provided on a daily basis.
What is the best description of a challenging patient?
a. A patient who is slow in paying the bill.
b. A patient who calls continuously and wants to speak with the dentist.
c. Any patient who requires extra time and energy.
d. A patient who is slow in paying the bill.
c. Any patient who requires extra time and energy.
The daily schedule that is printed on a sheet of paper, can be found in all of the following locations, except this location:
a. The reception area
b. The doctor’s private office
c. Lab area’s
a. The reception area
Which statement is not true?
a. The electronic scheduler can be customized to each individual practice.
b. The electronic scheduler will track missed appointments.
c. The electronic scheduler ranges in size from 9 x 22 to 11 x 35 inches
d. The pages of the electronic scheduler and the manual appointment book are very similar visually.
c. The electronic scheduler ranges in size from 9 x 22 to 11 x 35 inches
Note below which statement is true or false or both true or both false.
- Patients who rush from running late for their appointment may have elevated blood pressure.
- Complications to treatment can result when these patients receive anesthetic before their vital signs return to a normal level.
a. The 1st statement is false, 2nd statement is false.
b. The 1st statement is false, and the 2nd statement is true.
c. Both statements are false.
d. Both statements are true.
d. Both statements are true.
When you are confirming an appointment what would be the most important from the scenarios below to confirm?
a. The patient schedules an appointment through a web-based program.
b. A patient calls for an appointment.
c. The patient preschedules an appointment at the conclusion of a recall appointment.
d. The patient is present in the dental office and needs a follow-up appointment.
c. The patient preschedules an appointment at the conclusion of a recall appointment.
The Dental appointment book all the following tasks except which one?
a. Treatment fee
b. Available treatment rooms
c. Available treatment personnel
d. Treatment to be performed.
a. Treatment fee
The second step in the “art” or “skill of scheduling” is:
___________________________________.
Developing a process for monitoring and adjusting the schedule to meet the goals set by the team.
Fill in the blanks:
The outlining or configuring of the pages in an appointment book is known as ___________.
matrixing
When manual charting, what would be the advantage of a loose-leaf appointment book?
New pages can be inserted from a smooth transition from year to year.
If a Dentist has told you that he needs 5 units of time to complete a procedure, what info do you need to schedule the appointment?
Number of minutes in the unit.
What is the responsibility of the dentist to make reasonable arrangements for emergency care. This is outlined in which 2 documents?
The ADA Principles of Ethics and Code of Professional Conduct.
Your patient is scheduled at 2pm in the afternoon and they called at 9am to cancel do to an emergency. What would be the best method to fill the appointment time?
Use an established call list to fill opening.
The pages in your appointment book are divided in to:
columns
Tell me what appointment book feature that is easy-to-use when scheduling recall appoints in a few months in advance?
month tabs
The quantity/amount of treatment that is provided can be increased by __________________________ techniques, and the amount of money collected can be increased by ____________________ methods.
efficient scheduling & effective collection
What is the minimum amount of time for clean up and to prepare the treatment room between patients?
10 minutes
The ________________________ _________________ form helps the administrative assistant whether or not a patient can be seen as an emergency patient.
telephone information
The entry or notation “tp 2:15” in the appointment book is a identifier of what?
chronically late patient told patient
What is the best time for children to be scheduled for an appointment and how long of an appointment ?
morning and short
What would be the appropriate action when it is impossible to see a patient with in 10 min of their arrival?
Inform the patient of the delay and the approximate time the dentist will see his/her arrival.
