DEN124 Review for Final (on 1/17)! Flashcards
True or False:
When you are backing up a computerized dental practice system it will not protect information stored on hard drive if that information is lost.
False
What procedures must be completed at the end of the day to close out finances?
a. proof of posting for all payments and charges.
b. complete credit card bath
c. submit deposit of all funds
d. All of the above
d. All of the above
What items below are not part of a computer function?
a. Spreadsheet
b. database management
c. cellular phone
d. word processing
c. cellular phone
Which of the statements below is true of dental practice management systems?
a. Computer programs are updated to provide new services.
b. They will offer both general and clinical functions
c. Most programs cannot be updated
d. Both a and b
d. Both a and b
When placing a patient on hold what would be the appropriate protocol?
a. ask them to hold and wait for a response
b. ask them to hold and immediately press hold
c. leave the caller on hold for five to six minutes
d. Never place a caller on hold
e. Yell ‘hold please’
a. ask them to hold and wait for a response
Which of the following below are your basic telephone techniques?
- Enunciate, speak clearly, articulate carefully
- state who the message is for
- speak at a normal rate of speed
- ask what action is required
- use proper telephone etiquette
- record the date and time of call
a. 1, 2, and 6
b. 1, 3, and 5
c. 1, 3, and 6
d. 1, 4, and 6
b. 1, 3, and 5
What purpose does graphic software serve as a benefit for a dental practice management system?
a. numeric information can be shown in graphs
b. spell check can be utilized
c. letters may be word processed
d. memos may be word processed
a. numeric information can be shown in graphs
What is an example of effective patient communication:
a. multitasking while conducting a conversation so the patient will appreciate your efficiency.
b. interrupting patients’ mid-sentence to educate them on their misunderstanding of their dental procedure.
c. a smile, eye contact, and face-to-face communication while you give the patient your undivided attention.
d. reclining patients in the dental chair before a conversation so you are prepared to show them clinical findings should they have any questions.
c. a smile, eye contact, and face-to-face communication while you give the patient your undivided attention.
When receiving a phone call in a dental office it should be answered within _____ rings.
3
The patients statement indicated their account is 30 days past due.
Which selection best reflects the content and tone of an appropriate business response for this situation?
a. ask the patient what amount they feel is reasonable
b. politely explain the outstanding balance and request payment by a specific date
c. stop the patient from any further treatment
d. threaten the patient with immediate legal action
b. politely explain the outstanding balance and request payment by a specific date
Of the following statements which is incorrect?
a. You should involve yourself should a conflict arise between others.
b. Unresolved conflict can cause stress with colleagues.
c. disagreements are necessary for effective interpersonal relationships
d. Conflict is necessary for effective problem solving.
a. You should involve yourself should a conflict arise between others.
When a patient receives a new patient letter welcoming them to the dental practice. Which of the following should be included in this letter?
- greeting welcoming new patient
- a breakdown of all the dental fees
- directions to the office
- a listing of CDT codes for new patient procedures
- explanation of new patient forms
- request patients take an infection control test and COVID screen
a. 1, 2, and 3
b. 1, 4, and 6
c. 1, 3, and 5
d. 2, 4, and 5
c. 1, 3, and 5
What should be the length of time that a dental office should keep patient records for?
a. Two lengths
b. until the patient leaves the practice
c. indefinitely
d. 5 years
c. indefinitely
What must be done to manage a dental practice website?
a. Make sure the link works
b. update the site to keep material current
c. only post positive reviews
d. Both a and b
d. Both a and b
What is the best way to store information for an inactive chart?
a. make a copy of the chart
b. inactive charts are not stored
c. scan the record
d. All the above
c. scan the record
The goal of good appointment book management includes all except which of the following?
a. allow for maximum downtime.
b. maintain concern for the patients’ needs
c. reduce staff tension
d. maximize productivity
a. allow for maximum downtime.
A “one-write” system is part of which type of documentation/record keeping?
a. appointment book
b. inventory record keeping
c. computerized bookkeeping
d. manual pegboard accounting
d. manual pegboard accounting
Your office has a new patient, and this is their first time for an exam appointment. Which form below, documents existing treatment and conditions?
a. clinical examination form
b. recall examination form
c. treatment plan
d. progress notes
a. clinical examination form
On the progress note below what is missing from this entry?
a. tooth number and anesthetic notes
b. date of entry
c. surface of composite
d. a and b
d. a and b
All of the following statements below are true of maintaining an electronic health record EXCEPT one, which one is incorrect?
a. documenting date of entry
b. color coding entry
c. entering initials at end of entry
d. documenting service provider for steps in procedure.
b. color coding entry
When using a dental supply website to order supplies, all of the following are true about the account set up, except:
a. Information about previous orders is available.
b. A log in will be required to access ordering
c. only one administrator from your practice will have access.
d. Information about previous orders is available.
c. only one administrator from your practice will have access.
Which of the following steps does not need to be completed when a supply shipment has arrived?
a. Check the number of boxes delivered vs. shipped
b. Call the supply company to confirm receipt.
c. Check the number of boxes delivered vs. shipped
d. Note back ordered items.
b. Call the supply company to confirm receipt.
Dental procedure codes are:
a. the same as medical procedure codes
b. also known as SNODENT codes
c. set by each insurance company to correspond with its coverage
d. standardized by the ADA and accepted by all third-party carriers.
d. standardized by the ADA and accepted by all third-party carriers.
A patient’s ________ contains all the financial information for each patient or family.
ledger
