Deming Flashcards
1
Q
Demings Chain Reaction
A
- Improve Quality
- Fewer mistakes
- Better use of resources
- Lower price
- More customers
- More jobs
2
Q
Joiner Triangle
A
three fundamental elements of total quality leadership △
- Obsession with Quality
- All one team
- Scientific Approach
3
Q
Deadly Diseases
A
Seen as problems afflicting most companies in the west.
This includes:
-lack of constancy of purpose
-emphasis on short-term profits
-evaluation of performance
-mobility of management
-management by use of only visible figures, with little to no consideration of unknowns
4
Q
Obstacles
A
- Motivational
- Educational
- Continued reliance on standards
- Use of technology
- Blaming workforce for problems
- The search for examples
5
Q
Deming’s 14 Points
A
- Create consistency of purpose
- Adopt a new philosophy
- Cease dependence on inspection
- End awarding business on price
- Improve constantly and forever the system of production and service
- Institute training on the job
- Institute leadership
- Drive out fear
- Break down barriers between departments
- Eliminate slogans, exhortations and numerical targets
- Eliminate quotas or work standards, and management by objectives or numerical goals
- Remove barriers that rob people of their right to pride of workmanship
- Institute a vigorous education and self-improvement programme.
- Put everyone in the company to work to accomplish the transformation
6
Q
7 step Action Plan
A
Staying in business while protecting investor and jobs through the construction of “organisation for quality”
- Management struggles over the 14 points, deadly diseases and obstacles, agrees meaning and plans direction.
- Management takes pride and develops courage for new direction
- Management explains to the organisation why change is necessary
- Divide every company activity into stages; identify the customer of each stage as the next stage. Continual improvement at each stage with stages working together towards quality
- Start asap to construct organisation to guide continuous quality improvement (e.g. PDCA cycle)
- Everyone can take part in a team to improve the input and output of any stage
- Embark on the construction of organisation for quality i.e. bring in statisticians.
7
Q
PDCA
A
Plan, Do, Check, Action
Continuous quality improvement model
8
Q
System of Profound Knowledge
A
- Appreciation for a system
- Knowledge of statistical theory
- Theory of knowledge
- Knowledge of psychology
