Definitions/Acronyms

Question 1

ELR

Answer 1

Effective Labor Rate

Question 2

RO

Answer 2

Repair Order

Question 3

PO (Invoice)

Answer 3

Purchase Order

Question 4

PO (Parts)

Answer 4

Parts Order

Question 5

RC

Answer 5

Report Card

Question 6

PAYRL

Answer 6

Payroll

Question 7

ACCTG

Answer 7

Accounting

Question 8

SERVC

Answer 8

Service

Question 9

FANDI

Answer 9

F and I

Question 10

PARTS

Answer 10

Parts

Question 11

Bill Time

Answer 11

How many hours the customer is being charged for in Service

Question 12

Tech Hours/Flagged Time/Total Tech Time

Answer 12

Total time the tech spent working on the vehicle

Question 13

Effective Labor Rate (Calc)

Answer 13

Labor Sales / Tech Hours

Question 14

Gross

Answer 14

Sale - Cost

Question 15

F/E Gross

Answer 15

Front End Gross

Question 16

B/E Gross

Answer 16

Back End Gross

Question 17

VEH-GROSS

Answer 17

Front End Gross

Question 18

TFI-RES

Answer 18

Back End Gross

Question 19

CAI

Answer 19

Computer assisted Instruction

Question 20

RMI

Answer 20

Retail Management Intelligence

Question 21

CM

Answer 21

Contact Management

Question 22

DR

Answer 22

Dynamic Reporting

Question 23

EXT

Answer 23

Extended

Question 24

Sort Key

Answer 24

Function in Parts and sorts parts in order from the Manufacturer

Question 25

Obsolescence

Answer 25

Parts that have an age older than 13 months

Question 26

UDF

Answer 26

User Defined Field

Question 27

Counterperson

Answer 27

Who was manning the counter to physically sell the parts

Question 28

Outstanding

Answer 28

Anything that has not been done yet