Definitions Flashcards
Downsizing
involves workplace staff
reductions, with the elimination of jobs
and positions.
Outsourcing
is the contracting of
some organisational operations to
outside suppliers.
Social responsibility
is the obligations a business has over and above its legal responsibilities to the wellbeing of employees and customers, shareholders and the community as well as the environment.
Ethical management
refers to the process of abiding by moral standards and doing the ‘right’ thing in the interests of all stakeholders.
Management hierarchy
is the arrangement that provides increasing
authority at higher levels
Planning
is the process of setting objectives and deciding on the methods to achieve them.
Policy
A policy is an established set of broad guidelines to be followed by all employees
in an organisation.
Corporate code of conduct
is a set of ethical standards for managers and employees to uphold.
Productivity
is a measure of efficiency — the amount of output produced compared to the amount of input required in production.
Business competitiveness
refers to the ability of an organisation to sell products in a market.
Facilities design and layout
involves planning the layout of workspace to streamline the production process.
Quality
refers to the degree of excellence of goods or services and their fitness for a stated purpose.
Total quality management
is an ongoing, organisation-wide commitment to excellence that is applied to every aspect of the organisation’s operation.
A human resource manager
coordinates all the activities involved
in acquiring, developing, maintaining
and terminating employees from an
organisation’s human resources.
Human resource management
the effective management of the formal relationship between the employer and employees.
Job security
is the belief that the employee will not lose their job.
Motivation
refers to the individual, internal process that directs, energises and sustains a person’s behaviour.
Termination
when an employee leaves a particular workplace,
ending the employment relationship.
Redundancy
occurs when the job a person does is no longer necessary, usually due to technological changes, restructuring or a merger or acquisition.
Retrenchment
occurs when a business dismisses an employee because there is not enough work to justify paying
them.
Conciliation
occurs when a third party participates in the resolution of a dispute and attempts to help resolve the differences through discussion.
Arbitration
occurs when a ‘judge’ or a panel of ‘judges’ hears both arguments in a dispute in a more formal court-like setting and determines the outcome.
Change
is any alteration in the internal or external environments.for example, change in consumer tastes or change in employee expectations.
Organisational change
is the adoption of a new idea or behaviour by an organisation.
Driving forces
are those forces that support the change.
Restraining forces
are those forces that work against the change.
change management process
is the sequence of steps that a manager would follow for the successful implementation and adoption of change.
Manipulation
is the devious exertion of influence over someone to get them to do what you want.
Corporate social responsibility
involves managing organisational processes in order to produce an overall positive impact on the community.
Outsourcing
is the contracting of some organisational operations to outside suppliers.
Staff turnover
a measure of the number of staff who are leaving the organisation.
High staff turnover indicates staff are unhappy or dissatisfied with the job or organisation, while low staff turnover can reflect that people are satisfied with their position.
Market share
Market share is the proportion of sales belonging to an organisation out of the total sales in the industry or market, often measured as a percentage figure.
For example, Cadbury owns 70% market share in a country in the chocolate industry.
