DEFINITIONS #3 Flashcards
A local resolution must be resolved within ____ days of the complainant reporting to the police
30 days
A customer service resolution must be resolved within ______ days of the date of notice to PRS
45 days
The _______ period for resolving a local resolution may be extended for an additional ______, upon consent of the OIPRD
30 Calendar day, 30 calendar days
The unit complaint coordinator when determining that an OIPRD conduct complaint cannot be resolved by an informal resolution shall complete a ________ investigation status update form and submit electronically within _________ calendar days to the OIPRD Liaison Officer
45 Day, 35
The unit complaint coordinator when required to facilitate a local resolution shall complete a request for extension of local resolution if the local resolution cannot be facilitated within ________
30 days
When required to facilitate a customer service resolution shall request an extension from PRS-Complaints Administration if the customer service resolution cannot be facilitated within _________
45 DAYS
Customer Service Resolution
means an Office of the Independent Police Review Director (OIPRD) process to handle complaints prior to engaging the screening process. All matters suitable for a Customer Service Resolution will be referred to Professional Standards by the OIPRD. These matters can be resolved by an agreement between all parties in lieu of a complaint being formalized by the OIPRD. No record of a customer service resolution shall be placed in a police officer’s personnel file.
Local Resolution
means the agreement that is reached between all parties when an external complaint is made directly to a police officer in lieu of being lodged with the Office of the Independent Police Review Director (OIPRD). No record of a local resolution shall be placed in a police officer’s personnel file
Informal Resolution (External)
in reference to external complaints means where the conduct is deemed less serious and can be resolved through agreement from all parties after an OIPRD complaint has been lodged.
Informal Resolution (Internal)
in reference to internal complaints means if, at the conclusion of the investigation and upon review of the written report, the Unit Commander is of the opinion that there was misconduct and/or unsatisfactory work performance but that it was not of a serious nature, the Unit Commander may resolve the matter informally
Special Review
in reference to work performance means a two–part process involving an initial interview with the unit commander about management practices and/or accommodation factors, and a second phase that may include heightened monitoring of performance beyond the annual evaluation to improve an individual’s work performance
Chief’s Special Investigations Unit (SIU) Liaison Officer
a uniform senior officer of the Toronto Police Service designated, in writing, by the Chief of Police to act as the main liaison with the SIU in all matters relating to SIU investigations. The Chief’s SIU Liaison Officer oversees the Chief’s SIU On-Call Designated Authority Cadre and Professional Standards Support SIU Liaison Section while in the field.
Officers will be evaluated by one supervisor who has supervised the officer for
A minimum period of 90 days
When a temporary transfer is for more than _________, the officers new supervisor will assume responsibility for the performance appraisal and will liaise with the officer’s former supervisor
6 months
Demonstrated Force Presence (DFP)
means that the conducted energy weapon is un-holstered and displayed in the presence of a subject with the intention to achieve behaviour compliance
