Dealings with clients and other people

Question 1

What are the principles and CSS related to dealing with clients?

Answer 1

You must act in best interest of each client

You ensure the service you provide to clients is competent and delivered in timely manner

You safeguard money and assets entrusted to you by clients and others

Question 2

What must you do to ensure competence?

Answer 2

Do not send work to a client if it has not been checked by a supervisor

If you do not know how to do the work you must ask for help

Keep legal knowledge up to date

Question 3

What are manager obligations on competency?

Answer 3

CCS 3.5 Where you supervise or manage others providing legal services you

remain accountable for the work carried out through them and

you effectively supervise work being done for clients

CCS 3.6: You ensure that the individuals you manage are competent to carry out their role and keep their professional knowledge and skills, ethical and regulatory obligations up to date