Dealing with difficult patients

Question 1

How to identify aggressive emotional responses and behavior?

Answer 1

1. Identify Aggression
   - Non verbal: clenched fist, frowns and scowls
   - Verbal: tone and content of speech
2. Asses possible causes of aggression:
   - masking emotions: sadness, anger, fear, happiness
   - Unhealthy defenses: projection of emotions
   - personality traits: natural aggressive tendencies
   - role of the healthcare worker: unresponsive or uninterested doctors may aggravate the patient
   - external factors: these are factors that can block the openness of the patient. These include how the patient was treated, the waiting period, interruptions etc.