Dealing with Complaints

Question 1

What is the name of the act which states how complaints are to be dealt with?

Answer 1

Patients Rights Act

Question 2

How long does the complaints officer have before they need to decide if a complaint can be dealt with informally?

Answer 2

5 days

Question 3

How long does the complaints officer have before they need to decide if a complaint can be dealt with formally?

Answer 3

3 days

Question 4

After the complaints office has decided to treat the complaint informally, what else must happen?

Answer 4

The complainant must agree

Question 5

What does the Good Medical Practice state doctors should do in order to avoid complaints from patients?

Answer 5

1 - Contribute to and comply with systems to protect patients

2 - Respond to risks to safety

3 - Risks posed by your health

4 - Establish and maintain partnerships with patients

5 - Treat patients and colleagues fairly and without discrimination

6 - Honesty in financial dealings