De-escalation Strategies Flashcards
What is de-escalation in the workplace?
De-escalation refers to techniques used to reduce the intensity of a conflict or situation.
True or False: De-escalation strategies are only useful in violent situations.
False
Fill in the blank: One key goal of de-escalation is to promote _____ communication.
calm
What is one common de-escalation strategy?
Active listening
Multiple Choice: Which of the following is NOT a de-escalation technique? A) Empathy B) Aggression C) Clear communication
B) Aggression
What does active listening involve?
Fully concentrating on what is being said rather than just passively hearing the message.
True or False: Maintaining a calm tone of voice is important in de-escalation.
True
Fill in the blank: De-escalation techniques can help prevent _____ in the workplace.
escalation
What role does body language play in de-escalation?
It can convey openness and reduce tension.
Multiple Choice: Which of the following is a benefit of successful de-escalation? A) Increased conflict B) Improved workplace relationships C) Higher stress levels
B) Improved workplace relationships
What should you do if a situation escalates despite your de-escalation efforts?
Seek assistance from a supervisor or professional.
True or False: De-escalation techniques should be adapted to the individual and situation.
True
What is the importance of timing in de-escalation?
Addressing issues promptly can prevent them from escalating further.
Fill in the blank: Using _____ can help to clarify misunderstandings during conflict.
questions
What is one sign that de-escalation is successful?
The other person begins to calm down and engage in a constructive dialogue.
Multiple Choice: Which of the following is an appropriate response during a de-escalation attempt? A) Yelling B) Blaming C) Acknowledging feelings
C) Acknowledging feelings
What is the role of empathy in de-escalation?
Empathy helps to validate feelings and reduce defensiveness.
True or False: De-escalation is a one-size-fits-all approach.
False
What can be a consequence of failing to de-escalate a conflict?
Increased tension and potential for violence.
Fill in the blank: _____ is key to understanding the other person’s perspective during a conflict.
Empathy
