DCC Flashcards
explain about social media
social media is all about creating and sharing ideas and information. social media enable users to connect with other, sharing content, and engage in virtual communities. Users can interact with its feature such as, likes, comments. etc which create a dynamic and interactive online environment it success in shifting conventional publisher centric model to user centric model
what is user generated centric model?
user centric model means having more control, choices, and flexibility where the needs, wants, etc of the users are taken as consideration
what is wikileaks
wikileaks is non-profit organization that collects information leaks and classified media from anonymous and publish them to its website
what is big data
Big data is the massive amount of data that are difficult to process in traditional proccesing system. it includes mail messages, trasaction receipt, etc
what makes social media different?
social media have the ability to allow users to interact virtually with a real time.
for social media success, marketers needs to start with?
a customer centric marketing strategy
what is the basic strategic processes in marketing
situation analysis
what is the most powerful strategic in situation analysis?
SWOT Analysis
what is swot analysis?
is a process for identifying an organization’s strengths, weaknesses, opportunities, and threats to analyze the internal and external factors impacting the business’s success.
what is smart objectives?
SMART objectives are specific, measurable, achievable, relevant, and timely. the SMART method helps push you further, gives you a sense of direction, and helps you organize and reach your goals..
gather primary and secondary data
History of the organization
Product and/or service description
Current marketing campaign/efforts
Recent sales/performance history
Industry overview/trends
Key competitor actions
what is target market and target audience
Target market is identified in business and marketing plan objectives and represents a group of people who share common wants or needs that an organization serves.
Target audience is a group of people identified as the intended recipient of a communications message.
Business unit of social media impacts
Customer service is the process of ensuring customer satisfaction, often while performing a transaction, taking a sale, providing post-purchase support, or returning a product or service.
Operations are jobs tasked with converting inputs such as materials, labor, and information into outputs such as goods, services, and value-added products that can be sold for a profit.
In general, operations make what consumers buy, marketing gets the customers, and customer service keeps those customers happy.
what is variables and basic of segmentation
geographic (region, climate, population density, growth rate) demographic (age,gender, occupation,income,family) pyschographic (values, attitude,lifestyle) behavioral (usage rate, pricesensitivity, brand loyalty)
what is purchase funnel
purhchase funnel is a consumer-focused model that ilustrates customers journey toward purchase drom awareness to interest, desire, and action.