DC HR 1 Flashcards
0
Q
2
A
Give honest, sincere appreciation.
1
Q
1
A
Don’t criticize, condemn or complain.
2
Q
3
A
Arouse in the other person an eager want.
3
Q
4
A
Become genuinely interested in other people.
4
Q
5
A
Smile
5
Q
6
A
Remember that a person’s name is to that person the sweetest and most important sound in any language.
6
Q
7
A
Be a good listener. Encourage others to talk about themselves.
7
Q
8
A
Talk in terms of the other person’s interests.
8
Q
9
A
Make the other person feel important – and do it sincerely.
