day13 Flashcards
Customers can register complaints at the
customer service center or online.
complaint
n. การร้องเรียน, การตำหนิ
The problem will be dealt with immediately.
Davis Automotive deals in used cars and
automotive accessories.
The government will deal out debt relief grants
to the poor.
deal
v. จัดการ, รับมือ, ค้าขาย, จัดสรร
Service personnel must avoid becoming
argumentative with upset customers.
argumentative
adj. ชอบเถียง, ชอบชวนทะเลาะ
Telephone representatives should know h
to handle customer complaints appropriat.
appropriately
adv. อย่างเหมาะสม
Sales staff should respond promptly to
questions from customers.
respond
v. ตอบโต้, ตอบกลับ
The attendant’s incompetence infuriated the
customer.
infuriate
V. ทำให้โกรธ, ทำให้ไม่พอใจ
All inquiries must be handled in a courteous manner.
courteous
adj. สุภาพ, อ่อนน้อม
We hope our assistance was to your satisfaction
satisfaction
n. ความพึงพอใจ
We apologize for the inconvenience during
construction.
inconvenience
n. ความไม่สะดวก
The paperwork must be completed within one month.
Once you receive a confirmation e-mail, the registration process is complete
complete
V. ทำให้เสร็จสมบูรณ์
Merchandise can be returned at the counter.
John returned to the mobile phone store to
about his warranty.
return
v. คืน, กลับ
When seeking help online, clients must be very specific in describing problems.
specific
adj. เฉพาะเจาะจง
The mechanic replaced the generator’s motor
with a new one.
replaced
v. แทนที่, เปลี่ยนใหม่
Melissa gave the employees a presentation
about handling difficult clients.
presentation
ืืn. การนำเสนอ
Please fill out the evaluation form.
evaluation
n. การประเมิน
The manager is confident that Ms. Brown will be an excellent team leader.
confident
adj. มั่นใจ
The defect in the lamp was caused by
improper wiring.
cause
v. ก่อให้เกิด, เป็นสาเหตุ
n. สาเหตุ
Richard added commentary to the service
training film.
commentary
n. คำวิจารณ์
We require a written notification of any order
cancellations.
notification
n. การแจ้งเตือน, การแจ้งให้ทราบ
We apologize for the late delivery service.
apologize
V. ขออภัย, ขอโทษ
When interacting with shoppers, clerks should
deal with them in a pleasant manner.
interact
v. มีปฎิกิริยา, มีปฏิสัมพันธ์
Sharon was not certain where she had bought
he blouse.
Registrants are required to provide cer
details on the form, but other informatio
optional.
certain
adj. มั่นใจ, แน่นอน, บ้าง, บางอย่าง
Brand Bank has a longstanding commitment to providing excellent client assistance.
commitment
n. ข้อผูกมัด, พันธสัญญา, การให้คำมั่น
The staff applauded management’s decision
to increase overtime pay.
applaud
V. ปรบมือ, สรรเสริญ
A short biography on the guest speaker
included in the program.
biography
n. ชีวประวัติ
Many customers were critical of the new services.
critical
adj. เกี่ยวกับการวิจารณ์, สำคัญยิ่ง
The success of a restaurant depends on
quality of the food and the customer service.
depend on
phr. ขึ้นอยู่กับ, พึ่งพา
The store sometimes allows customers to
combine two special offers.
combine
v. รวม, ผสม
Priority for the service will be provided
according to a first come, first served basis.
provity
n. ลำดับความสำคัญ, ความสำคัญอย่างแรก
The technicians observed a demonstration
about repairing phones.
All staff must observe the dress code of the
company.
observe
V. ดู, จับตาดู, สังเกต, ปฏิบัติตาม, ยึดถือ
The buyer requested a refund for the defective
hair dryer.
adj. ที่มีตำหนิ, บกพร่อง
Kimdale Corporation’s statement of purpose
reflects its commitment to quality.
attitude
v. สะท้อนให้เห็น, แสดงให้เห็น
Salespeople with a positive attitude tend to sell
more products.
attitude
n. ทัศนคติ, มุมมอง
The poor terms of the computer warranty
disappointed many buyers.
disappoint
v. ทำให้ผิดหวัง
Several people called in to inquire about
store’s latest promotions.
inquire
v. สอบถาม
Please read all the instructions before inserting
the CD into your computer.
insert
V. ใส่เข้าไป
Customers will be asked to disclose some
personal details when ordering online.
disclose
v. เปิดเผย
Customer satisfaction is guaranteed.
guaranteed
V. รับประกัน, การันตี, รับรอง
Store personnel must always speak to customers politely.
Store personnel must always speak to
polite adj.
The manager takes customer feedback very
seriously
seriously
adv. อย่างเอาจริงเอาจัง
