day13

Question 1

Customers can register complaints at the
customer service center or online.

Answer 1

complaint
n. การร้องเรียน, การตำหนิ

Question 2

The problem will be dealt with immediately.

Davis Automotive deals in used cars and
automotive accessories.

The government will deal out debt relief grants
to the poor.

Answer 2

deal
v. จัดการ, รับมือ, ค้าขาย, จัดสรร

Question 3

Service personnel must avoid becoming
argumentative with upset customers.

Answer 3

argumentative
adj. ชอบเถียง, ชอบชวนทะเลาะ

Question 4

Telephone representatives should know h
to handle customer complaints appropriat.

Answer 4

appropriately
adv. อย่างเหมาะสม

Question 5

Sales staff should respond promptly to
questions from customers.

Answer 5

respond
v. ตอบโต้, ตอบกลับ

Question 6

The attendant’s incompetence infuriated the
customer.

Answer 6

infuriate
V. ทำให้โกรธ, ทำให้ไม่พอใจ

Question 7

All inquiries must be handled in a courteous manner.

Answer 7

courteous
adj. สุภาพ, อ่อนน้อม

Question 8

We hope our assistance was to your satisfaction

Answer 8

satisfaction
n. ความพึงพอใจ

Question 9

We apologize for the inconvenience during
construction.

Answer 9

inconvenience
n. ความไม่สะดวก

Question 10

The paperwork must be completed within one month.

Once you receive a confirmation e-mail, the registration process is complete

Answer 10

complete
V. ทำให้เสร็จสมบูรณ์

Question 11

Merchandise can be returned at the counter.

John returned to the mobile phone store to
about his warranty.

Answer 11

return
v. คืน, กลับ

Question 12

When seeking help online, clients must be very specific in describing problems.

Answer 12

specific
adj. เฉพาะเจาะจง

Question 13

The mechanic replaced the generator’s motor
with a new one.

Answer 13

replaced
v. แทนที่, เปลี่ยนใหม่

Question 14

Melissa gave the employees a presentation
about handling difficult clients.

Answer 14

presentation
ืืn. การนำเสนอ

Question 15

Please fill out the evaluation form.

Answer 15

evaluation
n. การประเมิน

Question 16

The manager is confident that Ms. Brown will be an excellent team leader.

Answer 16

confident
adj. มั่นใจ

Question 17

The defect in the lamp was caused by
improper wiring.

Answer 17

cause
v. ก่อให้เกิด, เป็นสาเหตุ
n. สาเหตุ

Question 18

Richard added commentary to the service
training film.

Answer 18

commentary
n. คำวิจารณ์

Question 19

We require a written notification of any order
cancellations.

Answer 19

notification
n. การแจ้งเตือน, การแจ้งให้ทราบ

Question 20

We apologize for the late delivery service.

Answer 20

apologize
V. ขออภัย, ขอโทษ

Question 21

When interacting with shoppers, clerks should
deal with them in a pleasant manner.

Answer 21

interact
v. มีปฎิกิริยา, มีปฏิสัมพันธ์

Question 22

Sharon was not certain where she had bought
he blouse.

Registrants are required to provide cer
details on the form, but other informatio
optional.

Answer 22

certain
adj. มั่นใจ, แน่นอน, บ้าง, บางอย่าง

Question 23

Brand Bank has a longstanding commitment to providing excellent client assistance.

Answer 23

commitment
n. ข้อผูกมัด, พันธสัญญา, การให้คำมั่น

Question 24

The staff applauded management’s decision
to increase overtime pay.

Answer 24

applaud
V. ปรบมือ, สรรเสริญ

Question 25

A short biography on the guest speaker included in the program.

Answer 25

biography n. ชีวประวัติ

Question 26

Many customers were critical of the new services.

Answer 26

critical adj. เกี่ยวกับการวิจารณ์, สำคัญยิ่ง

Question 27

The success of a restaurant depends on quality of the food and the customer service.

Answer 27

depend on phr. ขึ้นอยู่กับ, พึ่งพา

Question 28

The store sometimes allows customers to combine two special offers.

Answer 28

combine v. รวม, ผสม

Question 29

Priority for the service will be provided according to a first come, first served basis.

Answer 29

provity n. ลำดับความสำคัญ, ความสำคัญอย่างแรก

Question 30

The technicians observed a demonstration about repairing phones. All staff must observe the dress code of the company.

Answer 30

observe V. ดู, จับตาดู, สังเกต, ปฏิบัติตาม, ยึดถือ

Question 31

The buyer requested a refund for the defective hair dryer.

Answer 31

adj. ที่มีตำหนิ, บกพร่อง

Question 32

Kimdale Corporation's statement of purpose reflects its commitment to quality.

Answer 32

attitude v. สะท้อนให้เห็น, แสดงให้เห็น

Question 33

Salespeople with a positive attitude tend to sell more products.

Answer 33

attitude n. ทัศนคติ, มุมมอง

Question 34

The poor terms of the computer warranty disappointed many buyers.

Answer 34

disappoint v. ทำให้ผิดหวัง

Question 35

Several people called in to inquire about store's latest promotions.

Answer 35

inquire v. สอบถาม

Question 36

Please read all the instructions before inserting the CD into your computer.

Answer 36

insert V. ใส่เข้าไป

Question 37

Customers will be asked to disclose some personal details when ordering online.

Answer 37

disclose v. เปิดเผย

Question 38

Customer satisfaction is guaranteed.

Answer 38

guaranteed V. รับประกัน, การันตี, รับรอง

Question 39

Store personnel must always speak to customers politely.

Answer 39

Store personnel must always speak to polite adj.

Question 40

The manager takes customer feedback very seriously

Answer 40

seriously adv. อย่างเอาจริงเอาจัง