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toeic > day13 > Flashcards

day13 Flashcards

1
Q

Customers can register complaints at the
customer service center or online.

A

complaint
n. การร้องเรียน, การตำหนิ

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2
Q

The problem will be dealt with immediately.

Davis Automotive deals in used cars and
automotive accessories.

The government will deal out debt relief grants
to the poor.

A

deal
v. จัดการ, รับมือ, ค้าขาย, จัดสรร

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3
Q

Service personnel must avoid becoming
argumentative with upset customers.

A

argumentative
adj. ชอบเถียง, ชอบชวนทะเลาะ

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4
Q

Telephone representatives should know h
to handle customer complaints appropriat.

A

appropriately
adv. อย่างเหมาะสม

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5
Q

Sales staff should respond promptly to
questions from customers.

A

respond
v. ตอบโต้, ตอบกลับ

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6
Q

The attendant’s incompetence infuriated the
customer.

A

infuriate
V. ทำให้โกรธ, ทำให้ไม่พอใจ

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7
Q

All inquiries must be handled in a courteous manner.

A

courteous
adj. สุภาพ, อ่อนน้อม

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8
Q

We hope our assistance was to your satisfaction

A

satisfaction
n. ความพึงพอใจ

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9
Q

We apologize for the inconvenience during
construction.

A

inconvenience
n. ความไม่สะดวก

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10
Q

The paperwork must be completed within one month.

Once you receive a confirmation e-mail, the registration process is complete

A

complete
V. ทำให้เสร็จสมบูรณ์

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11
Q

Merchandise can be returned at the counter.

John returned to the mobile phone store to
about his warranty.

A

return
v. คืน, กลับ

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12
Q

When seeking help online, clients must be very specific in describing problems.

A

specific
adj. เฉพาะเจาะจง

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13
Q

The mechanic replaced the generator’s motor
with a new one.

A

replaced
v. แทนที่, เปลี่ยนใหม่

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14
Q

Melissa gave the employees a presentation
about handling difficult clients.

A

presentation
ืืn. การนำเสนอ

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15
Q

Please fill out the evaluation form.

A

evaluation
n. การประเมิน

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16
Q

The manager is confident that Ms. Brown will be an excellent team leader.

A

confident
adj. มั่นใจ

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17
Q

The defect in the lamp was caused by
improper wiring.

A

cause
v. ก่อให้เกิด, เป็นสาเหตุ
n. สาเหตุ

18
Q

Richard added commentary to the service
training film.

A

commentary
n. คำวิจารณ์

19
Q

We require a written notification of any order
cancellations.

A

notification
n. การแจ้งเตือน, การแจ้งให้ทราบ

20
Q

We apologize for the late delivery service.

A

apologize
V. ขออภัย, ขอโทษ

21
Q

When interacting with shoppers, clerks should
deal with them in a pleasant manner.

A

interact
v. มีปฎิกิริยา, มีปฏิสัมพันธ์

22
Q

Sharon was not certain where she had bought
he blouse.

Registrants are required to provide cer
details on the form, but other informatio
optional.

A

certain
adj. มั่นใจ, แน่นอน, บ้าง, บางอย่าง

23
Q

Brand Bank has a longstanding commitment to providing excellent client assistance.

A

commitment
n. ข้อผูกมัด, พันธสัญญา, การให้คำมั่น

24
Q

The staff applauded management’s decision
to increase overtime pay.

A

applaud
V. ปรบมือ, สรรเสริญ

25
Q

A short biography on the guest speaker
included in the program.

A

biography
n. ชีวประวัติ

26
Q

Many customers were critical of the new services.

A

critical
adj. เกี่ยวกับการวิจารณ์, สำคัญยิ่ง

27
Q

The success of a restaurant depends on
quality of the food and the customer service.

A

depend on
phr. ขึ้นอยู่กับ, พึ่งพา

28
Q

The store sometimes allows customers to
combine two special offers.

A

combine
v. รวม, ผสม

29
Q

Priority for the service will be provided
according to a first come, first served basis.

A

provity
n. ลำดับความสำคัญ, ความสำคัญอย่างแรก

30
Q

The technicians observed a demonstration
about repairing phones.

All staff must observe the dress code of the
company.

A

observe
V. ดู, จับตาดู, สังเกต, ปฏิบัติตาม, ยึดถือ

31
Q

The buyer requested a refund for the defective
hair dryer.

A

adj. ที่มีตำหนิ, บกพร่อง

32
Q

Kimdale Corporation’s statement of purpose
reflects its commitment to quality.

A

attitude
v. สะท้อนให้เห็น, แสดงให้เห็น

33
Q

Salespeople with a positive attitude tend to sell
more products.

A

attitude
n. ทัศนคติ, มุมมอง

34
Q

The poor terms of the computer warranty
disappointed many buyers.

A

disappoint
v. ทำให้ผิดหวัง

35
Q

Several people called in to inquire about
store’s latest promotions.

A

inquire
v. สอบถาม

36
Q

Please read all the instructions before inserting
the CD into your computer.

A

insert
V. ใส่เข้าไป

37
Q

Customers will be asked to disclose some
personal details when ordering online.

A

disclose
v. เปิดเผย

38
Q

Customer satisfaction is guaranteed.

A

guaranteed
V. รับประกัน, การันตี, รับรอง

39
Q

Store personnel must always speak to customers politely.

A

Store personnel must always speak to
polite adj.

40
Q

The manager takes customer feedback very
seriously

A

seriously
adv. อย่างเอาจริงเอาจัง

toeic (32 decks)

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