Day 2 Flashcards
Name three stakeholder categories
Project
Business
External
Stakeholder management goes…
Identifiy stakeholders
Analyse
Devise plans
Review/revise stakeholder management strategies
Stakeholder power grid: high power, low interest
watch
Stakeholder power grid: high power, some interest
keep satisfied
Stakeholder power grid: high power, high interest
constant active management
Stakeholder power grid: some power
keep on side
Stakeholder power grid: low power, low interest
ignore
Stakeholder power grid: low power, some interest
keep informed
Stakeholder power grid: high power, high interest
keep informed
RACI
Responsible
Accountable
Consulted
Informed
What can Peter Checkland’s SSM be used for?
To help understand different stakeholder perspectives
CATWOE
Customers Actors Transformation Worldview Owners Environment
What order should the CATWOE be
WTCAOE
The BAM is a …
conceptual model that shows business activities
The BAM takes no … to what is actually going on in the business at present
consideration
What are the components of BAM
Planning activities Enabling activities Doing activities Monitoring activities Control activities Dependencies
What is the BAM components acronym
PEDMCD
Name the three jobs in BAM
BAM Components
BAM Validation
BAM Consensus
Name the 5 parts of Harmon’s organisation model
External Environment
Customers
Competition
Suppliers
The processes
Name Porter’s 5 primary/adding values
Inbound logistics
Operations
Outbound logistics
Marketing + sales
Name Porter’s 5 support/enabling values
Firm infrastructure
Human resource management
Technological development
Procurement
How can an organisation differentiate from competition
Efficiency
Product differentiation
Customer Service
Kaplan and Norton’s value proposition attributes cover…
Product attributes that define the product itself
Customer relationship
Image and rep
Business Process models include…
tasks process flow decision points actors the outcome
