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BCS Business Analysis > Day 1 > Flashcards

Day 1 Flashcards

1
Q

McKinsey’s 7S’s

A 
Structure
Strategy
Systems
Staff
Style
Skill

Shared Values

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2
Q

What are the hard components in McKinseys 7S’s

A

Structure
Strategy
Systems

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3
Q

What are the soft components in McKinseys 7S’s

A

Staff
Skills
Style

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4
Q

What’s the middle component of McKinsey’s 7S’s

A

Shared Values

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5
Q

Business Change Lyfecycle

A 
Realisation
Alignment
Implementation
Definition
Design
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6
Q

Whats in the middle of the Business Change Lifecycle

A

Business Case

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7
Q

Scope of business analysis work spans three areas

A

Strategic Analysis
Business Analysis
IT Systems Analysis

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8
Q

What is the POPIT model used for?

A

Shows the views of a business system

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9
Q

POPIT

A 
People
Organisation
Processes
Information
Technology
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10
Q

POPIT is used for …

A

Gap analysis

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11
Q

Name the three types of core competencies of BA’s

A

Personal Qualities
Business Knowledge
Professional Techniques

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12
Q

Strategic Analysis road map goes…

A

Internal Analysis
External Analysis
Strategy Implementation
Strategy Map

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13
Q

Name Two Internal Strategic Analysis Techniques

A

Boston Box
M.O.S.T
Resource Audit

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14
Q

Name Two External Strategic Analysis Techniques

A

PESTLE

Porter’s 5 Forces

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15
Q

Name a Strategic Analysis technique which covers both internal and external

A

SWOT

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16
Q

M.O.S.T

A

Mission
Objectives
Strategy
Tactics

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17
Q

SWOT

A

Strengths
Weaknesses
Opportunity
Threats

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18
Q

Internal SWOT

A

Strengths and Weaknesses

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19
Q

External SWOT

A

Opportunities and Threats

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20
Q

PESTLE

A 
Political
Economical
Social
Technology
Legal
Environmental
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21
Q

Porter’s 5 Forces

A

Threat of new entrants
Bargaining Power of buyers
Bargaining power of sellers
Threat of substitute products/services

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22
Q

Whats in the middle of Porter’s 5 Forces

A

Rivalry among existing competitors

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23
Q

Whats the Business Analysis Process Model acronym

A

ICAED

I Can Always Eat Donuts

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24
Q

Name each part of the Business Analysis Process Model

A 
Investigate Situation
Consider Perspectives
Analyse needs
Evaluate options
Define requirements
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25
Name the four boston box quadrants
Problem child / wild cat Star Cash cow Dog
26
Name the boston box saying
Cows are milked Dogs are buried Stars get the gold Wild cats / problem child's are examined
27
Whats the resource audit used for?
Assessing and deploying core competencies regarding resources
28
Name some tangible resources
``` Physical Financial Human Information Time ```
29
Name some intangible resources
Know how | Reputation
30
How is SWOT correctly used
Needs to be used after PESTLE / MOST / Resource Audit / Porter's 5 Forces
31
What's in the middle of the BBS (Balanced Business Scorecard)
Mission/Vision + Strategy
32
What is BBS used for...
Clarifies CSF + KPI's
33
Name the 4 inputs for the balanced business scorecard
Customer Financial Internal Business Process Learning + Growth
34
What are CSFs
Things that the business needs to get right to succeed
35
What are KPIs
Things to measure to find out how well the business is doing
36
SMART
``` Specific Measurable Achievable Realistic Time-framed ```
37
PESTLE factors can...
impact objectives, strategies, tactics | identify opportunities and threats
38
Porter's 5 forces impact...
strategies and tactics
39
Boston box is used primarily for...
assigning resources in tactical projects
40
Mission and objectives give the context for defining...
BBS factors
41
Mission and objectives may help identify...
CSFs + KPIs
42
BBS factors identify additional...
CSFs + KPIs
43
Name Isaksen & Treffinger's approach to problem solving
1. Mess finding 2. Data finding 3. Problem finding 4. Idea finding 5. Solution finding 6. Acceptance finding
44
Isaksen & Treffinger's approach to problem solving acronym
MD PISA 1. Mess finding 2. Data finding 3. Problem finding 4. Idea finding 5. Solution finding 6. Acceptance finding
45
Interview Advantages
Develop rapport | Make contact with stakeholders
46
Interview Disadvantages
Time consuming | Information must be verified
47
Interview structure
Who? Why? What? When and where?
48
Name the 5 different observation techniques
``` Formal observation Informal observation Shadowing Protocol Analysis Ethnographic study ```
49
What is the difference from formal/informal observation
Formal observation is when staff are prepared
50
What is shadowing
Following a staff member for a period of time, good for uncovering tacit knowledge.
51
What is protocol analysis
Asking users to describe each step of a task
52
Ethnographic study is...
when you spend an extended time following users/staff to gather data. This is expensive as it takes time.
53
What are the advantages of observation techniques?
Elicit tacit information Collect factual information Easy to understand problems/difficulties faced by staff member
54
What are the disadvantages of observation techniques?
Time-consuming | Might not see the full picture
55
What are the advantages of workshops?
Stakeholders feel ownership Easy to resolve issues Team understand each other
56
What are the disadvantages of workshops?
Hard to schedule Hidden agendas Group must be empowered Needs 7-12 people
57
How to plan a workshop
Set clear objectives Identify stakeholders Decide rules
58
How to prepare a workshop
Send invitations Check venue Get tech ready
59
How to conduct a workshop
Run a brainstorm Select and validate contributions Review findings Repeat
60
How to follow up a workshop
Document the output/actions Distribute the documentation Request feedback
61
Name some up to 6 discovery techniques for workshops
``` Round robin Brainstorming Brain writing Post-it exercise Stepwise refinement Breakout groups ```
62
Name up to 7 documentation/visualisation techniques for workshops
``` Process models Rich pictures Mind maps Context diagrams User stories Use case diagrams Task scenarios ```
63
Whats a hothouse workshop
Think hackathon
64
What are focus groups
Tend to be for marketing and research in a specific area
65
What are scenario investigation techniques
Think an insurance salesman selling a worst case scenario
66
How to document scenario investigation techniques
Story boards / Activity Diagrams / Use case descriptions
67
Scenario Advantages
Many problems for tacit knowledge are addressed | Uncovers tacit knowledge
68
Scenario Disadvantages
Can be time-consuming to develop | Can become complex
69
What are the three main types of prototyping
Paper Partial Fully working
70
What are the six p’s in fishbone diagrams
``` People Place Processes Physical evidence Product Performance ```
71
Ishikawa diagrams aka...
Fishbone diagrams
72
What are the alternative four m’s in fishbone diagrams
Manpower Machines Methods Materials
73
Fishbone diagrams are used to
Discover underlining causes to problems
74
What are the four m’s in fishbone diagrams
Manpower Machines Measures Methods
75
What do all stages of the BA approach have to relate to?
Business strategies + tactics
76
Whats the process for developing scenarios
1. Identify task 2. Identify steps/sequence 3. Define controls 4. Identify exception situations
77
Advantages of Prototyping
Validate system requirements Demo look and feel Clarify uncertainty Help identify new requirements
78
Disadvantages of Prototyping
Expectations raised | Cycle can spin out of control
79
Questionnaires are composed of...
Heading Classification Data
80
Advantages of Questionnaires
Large audience Uncover common problems Determine attitudes
81
Disadvantages of Questionnaires
Needs to be incentivised Takes skill Must be focused
82
What are Special Purpose Records (SPRs)
Think me counting how many 'on call' instances we get in work
83
Advantages of (SRPs)
Provides data about problems Avoids problems with observation Effective use of time
84
Disadvantages of (SRPs)
Can be inaccurate | Can be forgotten about
85
Name 4 quantitative investigation techniques
Activity sampling Document analysis Special purpose records Questionnaires
86
What is Activity Sampling
Timing exercises to see how long they take
87
What are spaghetti diagrams
Use to map a persons movements, could be use to design a kitchen layout
88
What is document analysis
Just reading about a company

BCS Business Analysis (7 decks)

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